-
May 2023 by Gene T.
After paying for a propane tank exchange waited out front 7 minutes and no one showed up, ok fine went back in to ask for help ok fine we will send someone right out 8 minutes later no show, went back in 5 minutes later young man comes out, didn't say a word just got the tank and took my empty one, I said thank you he nodded his head didn't say a word!What happened to common courtesy?Lack of respect for customers?Manager needs to train these young people the value of common courtesy
-
May 2023 by Alexander R.
if you think HD has poor customer services and helpless employees you never realize how bad this location is. no forklift drives on the weekends no one help you to find what you're looking for, the floor employees always avoiding you to help you is ridiculous how people get pay here for they work
-
April 2023 by Filipinas R.
Unreliable flyers advertising!!!! Never buy @ this site! Was on hold for 30 minutes!!!! I know it's a weekend but they should have more staff to help
-
January 2023 by Nickie D.
This place is terrible. I waited 25mins for help in the garden area and no one even came. Headed to Lowe's and hope I don't have the same experience.
-
December 2022 by Earl M.
We had a delivery scheduled for a new freezer on Thursday. Dec. 22nd between 6AM to 8 PM (14 hours) we waited all day for the delivery and kept checking our order status which showed out for delivery. Finally at 6:30 PM I called the store to check on delivery and I was told the truck that was making the delivery never showed up!! No phone call or nothing what kind of delivery service do they have?? They rescheduled delivery for after Christmas which sucks because this was a Christmas gift. Any good manager would find a way to get our freezer delivered. I will never buy from Home Depot again
-
December 2022 by Cindy Z.
Went in with my son for a couple of items, and the ladies at checkout were super friendly and they even gave my son a lollipop.
-
November 2022 by Dionicio L.
Military discount is only for selected items. I search on their website but I don't see it says only selected items but what I read was up to $400.00 discount a year for active and veterans
-
September 2022 by S B.
So we are fixing up two homes and got the worst treatment from two Home Depots, this particular incident involves the Pittsburg one. We are getting carpet installed. I set up a guy to measure, he comes out, is on time and quick. I call Home Depot and the lady says it's okay to come in Saturday morning to pick out the carpet. So we go in Saturday, it's 9am and we wait by the carpet area. And we wait and wait and wait. I stopped four different employees and asked them if they could get someone to help us. Each one said they would and went on about their business completely ignoring my request and their promise to help. So let me reiterate - each one of these four employees lied. They did nothing. At the minimum they could have come back and said "there is no one" but they didn't even try and find out. They just made the claim they'd get someone and then did nothing. We see other (much smarter than us apparently) people come and wait for someone to help in carpeting and then leave. It's about 10:15 now and I"m fuming because we've wasted an hour-15 sitting around like morons for nothing. I go to the paint section and get a guy to get a manager. This of course takes another 15 minutes. A guy named Jay finally shows up. He says no one is working in carpeting on Saturday morning. Yet the person on the phone told us to go in and 4 other employees claimed they'd get someone instead of telling us no one works there on Saturday morning. I'm so furious I can't see straight. So Jay offers to help. He's surprised we've already had the measurements done. I ask about some carpet. Now keep in mind, when I first started looking I talked to a guy in carpeting who said it would take about 2 weeks to get the carpets we need and the installation can be done right away. I ask Jay about the carpet - he says "oh gee, I don't know if we have any of this in stock, it will take four or more weeks to get it." Completely different story than the first guy said. Then he says "but over here, we have our 'in stock' carpet, it's not as nice but it's in stock." So we go look at that. I'm ready to be done. I ask about one carpet. Jay literally says "well, I'm not sure we have it in stock." You f'ing a******* you literally just told me this was the "in stock" carpet. I'm not happy. I say I'm done and want a refund for the measurement guy coming out, we wouldn't use Home Depot if you offered us free service at this point. He goes to give me my refund and of course, as is always the case at Home Depot, the computers are not working. Big shock. He says he'll do the refund later in the day. I have to keep checking my account during the week to make sure it's done and it was. So I'm done with Home Depot and it turns out we need some closet doors so stupid me thinks "well, Home Depot can't screw this up." I go in, look at some doors, then later in the day call their doors department. I speak to a guy who is so nonchalant and clearly doesn't want our business. He tells me he's not sure what's in stock or how long it will take to get it or how long it will take to install and literally everything you'd say to make sure you don't get our business. I swear this guy did NOT want our money. I can't remember a guy who didn't give two sh!ts about what he was supposed to be selling like this guy. That's it. Done. No Home Depot. Ever. Worst company ever. If they offered me free service, I'd say no. I got a phone call about a month later from them asking how the carpet went and I'm flabbergasted. I explain what happened and the lady says I need to call Customer Service at corporate and let them know. I tell her I don't want anything from Home Depot but she says they still need to know. So I call and talk to someone, explain everything, she was very nice and says someone will contact me. I don't really care because I won�
-
September 2022 by Debra M.
Ordered appliances for a new home several months in advance. Called to confirm delivery date one week prior all set on time. Called day before delivery to confirm and all set yet delivery did not come and I was told to wait almost one more month as the computer didn't give the delivery company any date. Asked for a supervisor and was told there's no supervisor. Asked where the appliances were. The appliances were in a closeby warehouse and told I could not arrange to get them myself. So, a month without necessary refrigerator and using an ice chest daily forced me the expense to buy a small refrigerator and use a laundromat. Icing on the cake was no response from Home Depot on written complaints by mail, be case nimber they assigned via email, nor any of my phone calls. Was given in writing original invoice with delivery date that was correct yet zero help on this and no apology.
-
August 2022 by Sherry H.
I really appreciate all the help we received from employee Shiva. She has fantastic customer service.l and will come back to your store because she was so helpful.
-
July 2022 by Evan H.
This 5 stars is for Avi. We were having difficulty with our washer/dryer hookups and our dishwasher. he walked us through everything. He gave us serveral options to fix our problem. He saved us money and time. Thank you Avi.
-
June 2022 by Malinder S.
I i've always been a Home Depot person all the things that I have purchased from Home Depot any item that I may have had to return was never a problem. Right now I'm purchasing my washer,Dryer, dishwasher and refrigerator. Thank you
-
June 2022 by Martin Mbuthia
Paradise of flowers!!!
-
June 2022 by Grant E.
Delivery service is a joke. I called to get a ETA for delivery and could not disclose that information. Weird..... I'm still waiting for my refrigerator
-
February 2022 by Kevin C.
Worst customer service. Just wanted a tool and still here waiting for 35 min for someone to open a lock
