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November 2023 by Stacey R.
Came here for a few things saw a guy in the aisle doing inventory asked where the two things were located. Told me one was up front and one was on an end-cap grabbed what I needed headed up to the register where the guy called up and had my item waiting. No fuss, no hassle, no problems just fast, efficient and amazing customer service! His name is was Thomas and that small interaction really stood out to me.
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October 2023 by Esperanz C.
Today i came in to the store to purchase a couple of items. I had a questions regarding a discount and they were unfamiliar with their own HFT policy's and The Store Manager Colby got upset that i pulled up the policy and started raising his voice and then tried to flip it on me and stated i was being rude and put my phone in his face when all i did was try to show him the policy on my phone. Another customer in the store then stepped in and stated As a business owner herself she didn't find anything rude with how and what i asked on the other hand she felt it was the other way around that he was being very rude and unprofessional. He then proceeded to dismiss what she had stated and informed her she is no longer welcome in the store . He then proceeded to go into his office and not come back out . So i went to the door and asked if he was going to he able to help me. He stated he has all these things to do now and its basically my fault and this whole time he is raising his voice and I'm telling him why is talking to me like that and he stated he doesn't know if he's going to be able to help and went to take a call in his office and closed the door and didn't come back out. At this point I decided i was going to leave and i can't believe this is how they treat the partner of one of there fellow employees. Like i was in shock at how rude he was and it truly made me wonder how many other customers he might have spoken to like this . It honestly made me feel as if i was being discriminated against as he seemed so angry and aggressive toward both me and the other customer who are both women of color. I will also be contacting whoever i have to , to make sure this is heard about . This was the worst experience ever.
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October 2023 by Jonathan Y. Lee
Very well stocked with every tool that you can imagine. Easy parking and friendly staff. Clean bathrooms are always a good thing. Car related supplies are plentiful and hard to find items are easily found here.
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October 2023 by Eddie Bones
One of the "Better" Harbor Freight stores where customer service actually exists (The Concord store is just full of blank stares and shrugged shoulders). Kristina went above and beyond to confirm that a toolbox was actually in stock and had it ready for purchase when we walked in the door. We bought additional tools (which she described warranties for) and the staff helped load it in the back of my truck. In a world where retail service has sunk to the lowest common denominator, this store is a refreshing return to people actually having knowledge about the products they sell and appearing to enjoy their job. Kudos to this store and the staff. My faith in Harbor Freight has been restored.
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September 2023 by 211 MOB
I like this place. They have good inventory and there is always someone to help.
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September 2023 by Dean S.
The welding helmet 3 years old quit working and I couldn't exchange it because of their 90-day warranty. This is the last day I'll shop at any Harbor Freight store. Dean
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August 2023 by George Ayala
That Joel dude was very helpful. So was the coworker chick. Stay cool.
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July 2023 by Matt Behrens
This place is great, a lot of their tools are almost, if not same quality as something you can buy from home Depot. I am a contractor, yes, there's tools I do not skimp on, but for the most part, 30-40% of my consumables and the few tools are from HF and they compare to home Depot stuff, but cheaper. Plus - the employees are AWESOME they know where things are in that store.
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June 2023 by William Scott
Can never leave without buying SOMETHING! You can't have too many bungee cords or flashlights! I've purchased tool box sets for family members and have all the nuts and bolts and tools I need as a nonprofessional. Enjoyed the staff at the Somersville location and when the Lone Tree opened it was closer, but there's no carts and often there's long lines even though we can see 4 or 5 people in the office-- and they can see us!
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April 2023 by Mark Romero
it wasn't very busy and I got a good deal on painter's tape .
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February 2023 by Ivett OConnor
Will never step foot in this store again service sucked and don't even attempt to get a refund or exchange its like pulling teeth
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January 2023 by Jen K
This place is decent, it is small but has a fair amount of things. Call before you go to make sure they have what your looking for becauae it is limited.I finally encountered a worker there that was knowledgable and personable..
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January 2023 by Bob Sturgeon
l went there today & was treated so good, makes me want to go back weather l need anything or not!! l really loved that, Bob.
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January 2023 by Nicholas Zellers
Gotta love the cheap well made Chinese tools. They have upped their game with quality recently
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December 2022 by Guy Haralson
This place bugs the heck out of your Facebook and email.I can't even block them from coming five a day ,but prices are good
