Metro by T-Mobile is a store known for its friendly staff and good customer service. Customers often praise the helpfulness and energy of employees like Sabrina, who makes customers feel welcome and appreciated. Omar’s team is recommended for their great promotions and attentive service. Customers have had positive experiences with staff members who assist with phone upgrades, switching carriers, and finding the right devices. One customer appreciated the staff’s help in choosing a phone and taking advantage of special sales, especially during the holiday season. Vanessa and Yesenia are also highlighted for their excellent service, helping customers save money and ensuring the process is smooth. Although some reviews mention difficulty reaching staff by phone, the in-store service consistently receives high marks. Overall, this Metro store is considered one of the best, with attentive employees who genuinely care about helping customers find the right plans and devices. The store’s welcoming atmosphere and knowledgeable staff make it a trusted place for phone service needs.
The person that helped me get a new phone was very nice & helpful.
March 2025
A year ago I had a problem with my phone, they helped me and I didn't have to buy anything or pay for the help.
February 2024
This seems like a nice metro store but I wish I could get a hold of someone but otherwise this is a great metro store so far. I would love it if someone picks up the phone to be honest
