-
July 2024 by David Samuels
During my last visit, there was No Wait Time and the technician was efficient and knowledgeable.
Creating an appointment is very simple through their web page and I'm usually able to get an appointment within 24 hours
-
May 2024 by Cindy Brumfield
Easy to make an appointment easy check in and great staff
-
April 2024 by Patricia Martinez
Very good service, very professional people
-
April 2024 by David Lofton
The request for appointment and the service received at check in was excellent. The appoint goes a lot smoother if you have the Quest App on your phone. Great Service.
-
February 2024 by Sandra Villalobos
Recommend you have an appointment for fast service
-
July 2023 by Camille Rossignon-Parks
The automated phone system sucks it prompted me through the whole appointment schedule to not recognize the spelling of my last name and hung up in my face!!! So frustrating because appointments have priority over a walk in! Guess who’s now a walk in!!!
-
May 2023 by Demodio Waxx
Appointments are recommended,,but Walk in is available..
-
March 2023 by Arm Sar
The best lab in the town. Esme was super helpful!
-
February 2023 by L B
Fast, friendly lab work first thing in the am. The place didn't look open as the rest of the office building was still closed. The lab tech immediately greeted me at the front door and served me an hour ahead of my scheduled appointment. I was grateful as the waiting area was full when I left.
-
November 2022 by Tom Higbee
Very pleased with this Quest location. Set up an appointment! Ours was early but we got in and out in 7 minutes! Lab tech is great!
-
April 2022 by arianna Talavera
Worst experience ever took my daughter to get her blood work done didn’t make an appointment because we had just been told by the Dr she needed to get it done as soon as possible so I took her first thing in the morning since we needed to go as early as possible to be able to get the results that same day I did not thinking anything of it turns out they where taking appointment so I was on the stand by list waited for 1 hr 1/2 a person got their at almost 9:20 am and her appointment was at 9:10 I told them if they where taking me in since she was late and it wasn’t fair they told me they didn’t have anyone at 9:20 they should call me soon when they called me in their was a new girl I believe took my daughter’s info down said she was getting the stuff ready because her co worker had to go in to do it since she wasn’t authorized to use that kind of needle yet it turns out she comes back and says they didn’t have the blood cultural that they can do the other 2 it makes no sense that I was going to have them do that on my 19 year old and then take her else where to do the other one they should be prepared with what they need so they don’t run out after waiting their for almost 2 hrs for nothing. You guys need to prepare so you don’t run out again and maybe have a late policy since it’s not fair for people that are waiting.
-
March 2022 by Christine A.
check in process was easy; no one called my name at my appt time. staff took everyone else and j was just waiting. some girl who had her lab done earlier came back to the office and just walked in looking for staff to talk to. so she stood outside of an open door to a test room where a mother and her daughter were. No one acknowledges anyone here. there is no front desk....
-
May 2021 by Geri
Made an appt. I'm glad I did! It was busy but I was treated quickly and professionally.
-
March 2021 by Stacie R.
Mirabelle A or Mirielle A (I'm not 100% sure what her name was) was amazing at drawing my blood. This was quite literally the BEST blood draw I've ever had... and I've had A LOT. She was incredibly gentle, to the point where I didn't even feel the needle go in. I honestly think I could have had my eyes closed and I wouldn't have felt it. She actually went into my arm where I had a blood draw two days before (but a slightly different spot) so you can imagine I might have even been more sensitive there, but she did it perfectly. She was also nice but didn't waste time, she got to the point, which helped keep the visit quick. I appreciate that. I like people who are friendly, but sometimes too much talking wastes time and can cause delays. Finally, I would like to add that I've had some problems with other Quest labs, enough so that I avoid going to that one anymore and I come here! So it's a breath of fresh air to be treated kindly and swiftly (they called me in for my appointment within a minute of when I checked in). I will definitely be coming here from now on and will not be going to the Walnut Creek location ever again. You can check my reviews and see what happened there, but it was awful!! Thank you Gladstone location!
-
November 2020 by Seth C.
Stay always from this Quest location. The front desk staff are very disorganized. I had an appointment and I was 15 minutes late. I ended up waiting over an hour. When they called me back, the tech was unable to find my bloodwork order even though there was a record in the computer logs.
