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March 2024 by Andie S.
Too big, uninvolved in customer service, impossible automated automated filtering system when I attempt to reach tech support. They just do not care.
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February 2024 by Toni C
Daniel was amazing he helped me from. Start to finish with my Samsung s24 upgrade, very easy set up definitely stop by and see Daniel for any of your questions or problems
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February 2024 by Florence Joel
Looove the staff here! Came here a few weeks ago to inquire about a new phone and see what options made the most sense for me. Matt was SUPER helpful; explained everything in detail from my bill changes to spec features on my new 15 Pro Max and answered all my detailed questions.He made upgrading my phone and ordering the watch a breeze! Came back today and met with Matt, Daniel, and another lovely colleague whose name I’m soooo irritated that I didn’t catch! Again, setup for my Apple Watch was seamless and at some point all three individuals worked on setting it up while working with customers who had inquiries - talk about teamwork! The hospitality is absolutely amazing and they really will work with you to find something that works for you. I also really appreciated how informative and knowledgeable the staff are here and really appreciate the top tier customer service they provide ! Thanks for all your help guys - if I ever have any questions or issues with my phone or watch I know where I’m stoping by!
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February 2024 by Jeannine Bass
My husband set this up and right off the bat I got nervous. Well, when all said and done, it was painless. Daniel was excellent! My husband threw a curveball at him and he went straight at it! After a few minutes Daniel got everything squared away and advised us some things and sent us on our way. Great job Daniel. My fear of losing some stuff slowly faded once we got home and I searched my NEW phone. All present!
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November 2023 by Eduardo T.
Lord where do I start. First of all, contacting and connecting with an actual live person over the phone at Verizon was a major headache. When I finally was able to speak to someone about my unique situation, they said that I needed to go to a Verizon store in person to fix the issue. They then proceeded to give me an appointment for the Pittsburg store. When I went the next day, I arrived at my scheduled time. An employee let me into the store (cause for some reason, they keep their doors locked during business hours) and I walked and waited until someone asked me why I was there. Finally after 10 mins, an employee asked me the reason why I was there. I told them that I had a 9am appointment and as I was about to explain why I was there, the employee the interrupts me and tells me that they don't do appointments, that I will have to wait it until they are ready. I told the employee that I didn't care about the wait as long as they knew why I was there and who I was. The employee proceeds to go back to helping a client. There was 1 other employee but they were also busy helping another customer. Skip to 45 mins later, the 2 employees are still with the same 2 customers. After an hour wait, I decided to leave. What a joke.
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October 2023 by Edyth Noack
Very nice employees, they really know their business
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October 2023 by Gretchen Saathoff
Both Matt and Lakeviona were very well-informed. They didn't try to "sell" me. Instead, they listened to my preferences and saved me money. I am a happy customer.
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October 2023 by Sheila Tolbert
The staff is very knowledgeable and answered all my questions.
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September 2023 by Alex Valenzuela
Daniel provided outstanding customer service. He was a great listener and very patient. He also had taken the time and was thorough in going over my account.
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September 2023 by Julie Heuser
Lakevionia and Mustafa were outstanding!!!! They went above and beyond to help me out. I came in with a broken phone from an 86 year old family friend who is disabled from a stroke. They were able to help send me to where I could purchase a phone just like the one I brought in AND I came back to them and they activated the phone. It was very unusual circumstances and they were the absolute best! Our elderly friend needs a phone for emergency purposes and for her family to contact her. Lakevionia and Mustafa reign supreme!!!! Hats off to the two of you! Thank you again for your wonderful service!!!!!
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September 2023 by Michelle Draper
Lakeviona set my mind at ease and had my phone up and running again in no time! Excellent customer service! Thank you!
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July 2023 by Claude Battaglia
Daniel was very helpful. I went in to get some info on returning my old phone for a rebate. He connected me with customer service (over-the-phone) and my issue was resolved very quickly.
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July 2023 by kimora caradine
They were amazing! I believe his name was Daniel and he did an amazing job helping me and getting me set up!
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July 2023 by Michael Fa
Had a great experince. My salesman was helpful, service oriented and imformative.
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May 2023 by Teenna Hernandez
Daniel is the man!!! Made our experience with a trade-in fast, easy, explained everything in detail and was highly professional at the same time. Will always have this location as my plug