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January 2024 by Elsa Ruiz
Very unprofessional. Got a “one day offer”, however I was unable to make it to the dealer on said day. I communicated with them the day after and made arrangements to come in. I show up to the dealer within 48 hrs of the offer to finalize purchase. Upon arrival, we agreed on the numbers, as previously communicated via email. When the sales associate goes to run the final numbers, he returns stating they cannot honor the price as they no longer needed to fill their quota and there is a high demand for the vehicle discussed. Poor way to do business.
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January 2024 by Simone Samuels
We bought a car from winter Honda in October 2023. Within 7 days of purchase the radio malfunctioned. They refused to repair it. They want us to pay 1500.00 and then file a reimbursement request.Last week large vehicle left us stranded on the road. It was stuck in neutral and wouldn’t drive. We had to call a tow truck and pay over 300.00. Winter Honda refuses to accept responsibility for the repair expenses. How is it legal for the consumer to purchase a vehicle and have to pay for repairs a week later? Very disappointed!!!! 6 trips back and forth to the dealer and still no resolution. Poor customer service!Melvin is the only person I can say tried his best to rectify this situation but the management wouldn’t approve his requests.Do yourself a favor and look for another dealer!
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December 2023 by Jorge Montiel
I would review with zero stars but it is not an option. Service is awful. They seem angry. If you don’t buy the car there they do not want to service your car. Do not waste your time and money. It was truly an awful experience. To be fair Service Manager Burt Gallagus called me and was very polite and professional but the damage had been done. I had scheduled an appointment at El Cerrito Honda were I always been treated very professionally regardless if I purchase the vehicles there or not. I replace my car every 2 years. El Cerrito Honda does not mark up their cars in such an egregious manner like Winter Honda does. This is why I did not buy the car a Winter Honda my local dealer in the first place.
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December 2023 by A.G. Greer
I've only been there twice and both experiences were bad.First time:Pradeep is a not nice, first of all.Second time:I went to get a new battery for my key and I stood there for a five minutes, the man was on the phone...but he didn't even acknowledge me.Worst service that I've had at a Honda dealership. Go elsewhere.
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November 2023 by Deanna d.
Time had come to either purchase my Honda CRV or trade in for a new one. Mike Bushel was kind enough to come in on his day off and help me out. I called and within 45 minutes he meet me and my wife at the dealership. With his help I was able to walk away with a new 2024 Honda CRV. Mike was nothing but courteous as we went through the finance process. With the help of Mike and Sal Latifi, the finance manager I was able to get the monthly amount that was comfortable for me and my family. A big thank you to Mike & Sal!! Deanna
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November 2023 by Dan Y.
Great service.. our car was towed in right before it closed and still got information about the car and options about getting it fixed.. great service and the BEST communications I have ever had with any dealership.. stop by and see Pardeep Dhillon..one the best service I ever!!
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November 2023 by KB Bhanot
This is the worst place ever on the planet. You can imagine these people are arrogant and supportive people. I don’t recommend even standing close by this cause there are toxic people.
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November 2023 by Rajan Bhanot
This is the worst Honda dealership I have ever been to, worst experience, worst customer service. they are the world fastest battery replacement service you coming here you get your car next week ABSOLUTELY NO SENSE. I went to change a battery and when I got there the guy told me to keep it there until Monday or Tuesday. The guy I went was giving me attitude and trying to rip off by charging diagnostic fee installation fee and trying to scare me heck out of it. All these issues were due to the battery being so low saying that was getting upset for not keeping it here and run diagnostics. I went to buy a battery to do ask if there was someone to help and a guy and then we eventually got to install the battery and then we left. Don’t recommend to come here if you want people to give you an attitude and rip you off of your money and time. Do yourself a favor and don’t come here if you want to save money and time.
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October 2023 by Mr. S.
I've been coming to here since 2017 and Pardeep has taken care of me every single time. Timely, responsive and outstanding customer service. I highly recommend him as your personal tech when in need of car service.
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October 2023 by Denise N.
I recently bought a 2024 Honda CRV from Winter Honda. I must say Mike Bushel did a great job with being responsive to my many questions and my preferences. During the test drive he demonstrated all the features that the vehicle had to offer. He was very knowledgeable with both the hybrid and gas models which helped me make my final decision. The staff there was very friendly and I had a good experience negotiating with the managers and drafting up the loan contract with Sal. The CRVs get sold quickly at this dealership and I was happy that Mike Bushel held on to my vehicle so I could secure a contract and take it home. If you're looking for a new vehicle, ask for MIKE BUSHEL!!!!
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October 2023 by Tracy A.
Was assisted by Carl from service, it was about 7.15am and he was the only person there as the others were running late! With 4 cars already in line ahead of me, Carl still handled and juggled everybody in timely manner and most of all he did it all with a big smile! Thank you, really appreciate you.
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October 2023 by Christopher C.
We recently brought in our 2016 Honda Accord for maintenance and had an excellent experience from start to finish. The staff were incredibly friendly and helpful from the moment we dropped off the car. Not only was the service completed efficiently, but it was also done in a timely manner. We are pleased with the overall experience and have found our go-to place for any future service needs.
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October 2023 by Jack Z
Do not buy anything from them. Sold me a damaged car. The dealership claims to have fixed my issues but clearly did not fix anything.I am now filing a complaint with automotive Bureau of California. This Dealership lies.I no longer can work because my vehicle cannot get me there safely. I am not making any money considering I'm a Rideshare driver partime.I will be following up with a lawsuit. Truly unacceptable behavior.I have had my car now since mid July during that time I have only got to drive my vehicle for less then 3 weeks out of 2 months of owing it.No Chevrolet garage will touch my car because I just purchased it and they don't want to be held liable... so now I cannot fix the issue!!!!The dealerships I have tried to get my car looked at tell me to "bring the vehicle to the purchasing dealer"......I could now be facing jail time and possible homelessness because of their oversight and determination to rip me off.I'm absolutely disgusted and curious how these people sleep at night truly disgusting.I don't even owe any money on the vehicle.This is just pure discrimination. Car dealerships aren't doing well. I guess this is my repayment for keeping the dealership afloat by me buying a car..... how unappropriate!!!!
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September 2023 by John Eriksen
Tried to buy a car at Winter. Got a nice test drive, features were explained in detail. Then was informed what I wanted wasn’t available anywhere in NorCal, but had a better model for $3,000 over MSRP. Called El Cerrito Honda, they had 3 of what I wanted and at $1,500 less than what I was quoted at Winter even if they could get what I wanted. The next day Winter called and found what I wanted, still $1,500 more than El Cerrito, and I didn’t have to negotiate the price.
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August 2023 by Clinton Cochrane
Had my Civic serviced here, took about 3 hours. All the people were super cool with my loud child. My car was taken care of. If I need another civic I would come here.