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December 2023 by Peter Y.
Great service for my TS3 Plus.Had some issues with an old peripheral, and CalDigit found a way for me update the firmware.Thank you!
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July 2023 by Jeffrey Hard
Their T4 failed with in 10 months. It was $499.99. I tried to contact support for 2 weeks, NO response.
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December 2022 by Gerald Schwarz
We contacted CalDigit Europe twice via email in early February and once via chat in mid-February about a repair issue (USB-C Pro Dock), but have not received a response to date. Through the old website we found a phone number, but no one answered either.We were actually satisfied with CalDigit on the whole, but at this point we are astonished about the unmotivated communication.If any CalDigit support staff are reading this, we would appreciate a response.
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December 2021 by W Yeh
They have excellent chat, email, and phone support. However, they also allowed me to drop off a broken unit since I lived close by. This is a warehouse, and is not open to the public. But, they still made it easy for me to drop the unit off so I can save a few dollars on postage. Great little business.
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June 2021 by Lex L.
CalDigit TS3 Plus Thunderbolt 3 Dock: The product only work less than 3 Month. Did all update and still no working. DisplayPort not working/ audio have buzzing sounds/ usb-c not charging/ thunderbolt not charging/ optical audio cost speaker have buzzing sound/ hdmi port not working edt.CS reply email say my order placed 02/09/21 ( Where you CS see the invoice date sold to Amazon on 02/09/21)The amazon Order# 111-4625825-3188252 (Amazon Return window closed on Apr 22, 2021)HERE is first place for public to know HOW they CS take care of customersHi WHO going to take care my case HERE is how USA customer service deal with Amazon customers ( all email conversation WILL go public)See the attachment My Order Placed: March 21, 2021 NOT 02/09/21 ( Where you CS see the invoice date sold to Amazon on 02/09/21) Ordered from Amazon Order placed March 21, 2021 / received it Mar 23, 2021 Here is the PROBLEM The product only work less than 3 Month. Did all update and still no working. DisplayPort not working/ audio have buzzing sounds/ usb-c not charging/ thunderbolt not charging/ optical audio cost speaker have buzzing sound/ hdmi port not working edt. The amazon Order# 111-4625825-3188252 (Amazon Return window closed on Apr 22, 2021) I want to request return it for FULL refund OR replacement and provide a return shipping label for the BAD one Lee
