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December 2023 by Vincent B.
When I pulled up was a lot of nice cars but when I got there I asked "hey do you have a show room"he said no what car DEALERSHIP does not have a showroom.Then I went to look at the cars and nobody came out to talk to us. But there where some nice cars this is a good place to get your ford repaired.
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November 2023 by Ken B.
Went in " just to look" last week and walked out with an awesome Ford Maverick hybrid thanks to Jake Rodriquez (great sales guy) and Eric, the sales manager who made the numbers work out for both of us. Jake was low key, very knowledgeable about the vehicle. I was so impressed I went back a week later with my wife and we bought her a new Ford Escape again working with Jake and Eric. Heartedly recommend buying from Jake and Eric!!
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November 2023 by Stacie L.
My husband bought a new F-150 last weekend from your dealership. The customer service was amazing and Ernie and Sales manager Bill took good care of my husband and explained how everything worked and got him a great deal without pure pressure. My husband is very satisfied with the truck and the great customer service of the employees at the dealership.
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November 2023 by Kris Morrison
Worst car buying experience. I have purchased many vehicles throughout my lifetime and this is my worst experience. First they put down a different amount on the sales contract then what we agreed on. Had to call them for a week and then drive in there when I was not getting help by phoning. Then they drove my trade in after they had it through the fast track lanes and I got charged the penalty. Two weeks later I am still dealing with the fast track violation. Wish I would have used a different dealership and next time I will. Not worth the headache believe me. Still not settled a month after the deal.
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November 2023 by Susan Patino
Had a great experience with Fairway Ford! Happy to support a hometown business. Mark Petronella was my sales guy and he did a great job answering all my annoying questions and giving me updates on the progress of my Maverick!
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November 2023 by Mike B.
Received an airbag recall to replace it for free so took Mustang to Fairway Ford where they apparently did NOT do the replacement job!!! My life and family were in grave DANGER!! Time to lawyer up and file a class action lawsuit against Fairway Ford!!!
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November 2023 by Russ Werts
I have always dreaded buying a car, have not had great experiences previously. I went to multiple ford dealerships and spoke with at least 5 salespersons, Jake at Fairway Ford is your guy to go to. He made the process a lot easier and I can not be happier with my new F-150. Jake was straight forward and responsive, if you are looking to avoid the headache of purchasing a new vehicle, go to Jake, he will help you out. I could not recommend him higher.
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November 2023 by Gilbert M.
Had the easiest experience here at Fairway Ford, Jake in sales was awesome he made it really easy and got me a great deal on an F-150, no games no tricks just fun easy experience. I definitely recommend this family owned dealership.
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November 2023 by Russ W.
I have always dreaded buying a car, and have not had great experiences previously. I went to multiple for dealerships and spoke with at least 5 salespersons. Jake at Fairway Ford is your guy to go to. He made the process a easier and i can not be happier with my new F-150. Jake was straight forward and responsive, if you are looking to avoid the headache of purchasing a new vehicle, go see Jake, he will help you out. I could not recommend him higher.
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November 2023 by Chuck Hilliard
Mark was an absolute pleasure to assist in the purchase of my F-150 Lightning that I had ordered in 2022. When the truck arrived he contacted me promptly. During the test drive he was very well versed on the EV features I wasn't familiar with. The buying process was a low pressure, enjoyable experience. My interactions Sales Manager Dave was equally enjoyable. I highly recommend both Mark and Dave.
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November 2023 by Alex B.
Fairway Ford is truly the worst. I've never had a good experience with them and they have the worst "higher than thou" attitudes. I always get talked down to when asking questions and genuinely get no answer. Go to Villa Ford if Orange where they truly take the time to care for their customers.
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October 2023 by Karen Osborn
Bought a used Escape earlier this week and just had a really great experience here. So uncommon when buying a used vehicle!! Everyone was so kind and just a pleasure to work with. If you're looking for new or used, I highly recommend Fairway!
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October 2023 by Hernan D.
Today my dad and I were looking to test drive a few vehicles of interest at multiple dealerships including the Ford Maverick but were informed that they weren't on the lot and we'd have to order which is fine. For context, we're in the market for a new SUV / Small truck cause pops needs an upgrade. So with that info we were headed off the lot when the Mustang Mach-E caught our eye and we decided that we wanted to test drive it since it was an electric suv. We made it clear to I believe his name was Jake, one of the salesmen who was very professional and informative. He showed us all the cool features the vehicle has to offer and was great! However as we were wrapping up and leaving Anthony Suresh came up to us kind of aggressive insisting for our information and trying to get a sale. I understand it's their job as salesmen to be a bit pushy but when he greeted us when we first arrived we also made it clear we were just looking around and wanted to test drive the Ford Maverick and that we were not making a purchase today. Anyways, based off his body language we figured he got annoyed and hot headed cause we didn't want to give him our contact info or because we didn't want to make a deposit to get a Ford Maverick knowing damn well we were only there to test drive and get some general information about the vehicle. Don't know why he didn't understand that we wanted to see it in person before making our decision as every normal person would. He also made some smart ass remarks and for his age I'd assume he'd be a bit more respectful and professional but when your feigning for a sale it can get difficult being told no . Sum Up: Bad customer service by Anthony Suresh. Doesn't know how to take no for answer. He basically wanted us to make a deposit just to look at the vehicle which is ridiculous, or buy the Mustang Mach-E since we test drove it. (Side note: the Mach-E Premium is definitely on our radar now). Also comparing Anthony to other salesmen's professionalism, Jake was more chill, informative, and understood our needs. Will definitely be doing business with him in the near future. If he does see this Yelp post we would appreciate it very much if we can have his contact info / business card.
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September 2023 by E L
I had the pleasure of working with salesman, Jeff, and his team ... Eric, and Marwan to purchase a used vehicle this past week. This was the first time making a big purchase online, so I was nervous going into this but found Jeff and Eric able to answer all my questions almost as fast as asked. From the first contact to their driver delivering the car to my front door was a great experience. This has been the easiest vehicle purchase I've ever made. The car is exactly what I wanted, and at a better price than I was expecting to pay! THANK YOU, Jeff and the Fairway Ford team, for awesome customer service and an all-around great experience.E.L.2017 Ford Fusion Energi
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September 2023 by Elizabeth Bilinski
I know that i can always count on their help with any car related issues including my car phone.Roberto and his crew in the service dept has been helping with my different hybrid Ford and Lincolns for over 10 years.Good to know that I and my cars have place to call home.Elizabeth
