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December 2023 by Dixon Echeverria
Someone stole my credit information and now I'm being charged for things. I haven't even purchased
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October 2023 by Vital Plug Media
Slowest processing times. Even when you pay for expedited shipping.
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January 2023 by Carmen N
This company is charging me for soi didnt order and havent recive at all it makes. I seances
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January 2023 by Carmen N
This company is charging me for soi didnt order and havent recive at all it makes. I seances
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May 2022 by jahangirk1
Good people and good organisation.Good location ?
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December 2021 by Denisha Smith
Gloucester City, NJ Outlet store!! If I could rate no stars, I would. The management at this store is sub par, and that is generous. Went into the store 11/27 to make a purchase. I had deposited my paycheck at the bank less than an hour prior. The clerk (later learned to have been the store manager), first rang up the purchase as 0.8 cents. This was reversed no problem. The clerk then rings up the sale $70 something dollars. The sale declined (insufficient funds), but even still charged my account $57.84. I was asked to leave the store. I had no receipt, no promise to credit my account, and no product just my card charge $57.84. I was told the charge was reversed. If there was insufficient funds there should have been no money taken. I had my mother call the next day, because the charge is still showing. The second manager, Rebecca, unbelievably more incapable than the first states "the money will definitely come back within 72 hours. I went to the bank on Monday. The bank confirms there was money in the account. I requested a statement and I was charge $57.84, there is no credit. 2 more useless calls to the store and still just a promise to keep waiting. I kept pushing and ultimately this was escalated to customer service. It is now Thursday. Customer service says they will credit the card, which means there was never a credit coming. I called the store to ask for "something" to account for all of the time the store has had the $57.84 and all of the trouble this has caused. The store stated there is nothing they can do!! The credit will now take another 5-7 business days from today! All of this time. Sad.
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September 2021 by A H
Ok so what is with marketing to teens and then selling this gear? Do you just want to hate on women?Or just teen girls?What’s going on here?Playboy gear in a store for teens???
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January 2021 by Jane P
My daughter received a gift for Christmas. A sweatshirt with a $35 price tag. Arrived late with no packing slip (so no receipt). The sweatshirt didn’t fit, so the person that purchased the gift (who lives out of town), emailed the purchase order. Per the return policy, I drove 30 minutes to exchange it for a different item. The store refused to exchange it because it was paid for by PayPal. The customer service person I had was actually very nice and empathetic, but her co-worker got quite nasty with me when I questioned the policy just wanting to understand why. I wasn’t looking for money back. Just an exchange for another suitable item. Said - not his problem, take it up with corporate. So I guess my daughter has to keep the ugly, too small sweatshirt. Last time I shot at this store.
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December 2020 by Charles L
Placed a $400 gift card order with PacSun on December 12 for my granddaughters. By December 26 the cards had not been received. On calling customer service (holding and talking time 1 hour and representatives could hardly be understood) I was told the card was mailed on December 22. What took 10 to put a card in the mail? Cards not received by December 30 and called again (phone time 1 1/2 hours). Was told that they would get an electronic gift card within 8 hours. Four hours later was called back saying we were getting a refund and to start process again. It is now December 31 and have not received refund or cards. Will never use again. Too many good businesses out there that follow through with their orders. Do not have to patronize the bad ones.
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December 2020 by Rachel S
Was unable to print a return label on site. Tried several times with repeated message "Unable to generate return label. Please try again later or contact our customer service." Called and did an online chat with customer service 3 times over 3 days and was told would have a return label in my inbox within 1-8 hours. When I asked why so long was told I don't know. Never received anything 4 days later. Now I have to drive to the nearest PacSun to return one pair of jeans. Will never do business with them again in store or online. If I could give zero stars I would.
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July 2020 by Sherri Y
I placed an order on 6/25/20. Two items in my order never arrived even though they show up on the shipping list. I have tried contacting customer service via phone and e-mail to no avail. This is the worst customer service I have ever experienced. I still have not received the two missing items nor have I received a refund.
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July 2020 by Mary Ann G
I’ve been waiting for over two weeks for my order and told it was being shipped, only to find out a week later it was no longer in stock. They are no longer taking calls, so you have to wait for a live chat. I waited for chat for over an hour and got disconnected three times. When I finally spoke to the agent they did nothing to help, and left the chat as I was responding. There customer service is terrible, and I will not be doing business there ever again!
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July 2020 by Nathan K
I’ve been waiting for over three weeks and still waiting for my package when I was told it would only take a week. They closed down all call and email centers so I waited for chat for over an hour twice and got reconnected twice. When I finally talked to Toni he just kept beating around the bush. Most unhelpful chat I’ve ever had. The wait for my clothes is ridiculous and they even made me wait three weeks to tell me one of my clothes is out of stock. There quality and customer service is becoming utter trash. Will not be doing business here ever again.
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December 2019 by Will A Rivera
I go and do jobs there and I'm yet to encounter somebody that's not friendly. Everybody in great spirits.
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October 2019 by Eric Reynosa
PacSun was good
