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November 2023 by Chase M.
I have a 2004 Infiniti g35 that I have had since I was 16. It was my first car and it has a lot of sentimental value to me. I took my car to Tokyo Automotive last week for an oil leak. They did a full inspection on the car and found a few other things that needed to be repaired. To fix everything at once was a little bit out of budget for me so I had them only fix the oil leak which was my main concern given that I don't drive the car as much as I used to. It's kind of just my weekend car. The staff was incredibly helpful, very professional and friendly. They made me feel very comfortable leaving my car here given the sentimental value. Their front office and shop are nice and clean and well organized. They fixed my oil leak and installed my aftermarket skid plate underneath in a very timely manner. I had a good feeling from the moment I walked in that they were going to take care of me. As you may read in other reviews, their labor costs are a little higher than some other places. Not any higher than a dealership would charge you. TRUST ME when I say you get what you pay for when it comes to mechanic services. I learned the hard way at my old mechanic shop that cheaper is not always better. I feel so relieved now knowing that I can take my car here. Absolutely 5 star everything. I will be back in the near future to fix the other issues with my car. Thank you guys so much for taking care of my car as if it were your own:)
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November 2023 by Jessica C.
In my community, Tokyo Automotive has a strong reputation for performing quality work, so when I broke my side mirror, I knew exactly where to go. They did a fantastic job and had my car ready in a few hours. They also did a full inspection and told me I had two nails in different tires. I would never have known otherwise. Prices are moderate, but I'm willing to pay extra for excellence. Definitely give them a chance to quote your next service!
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November 2023 by Laurence I.
I cannot thank the owner of Tokyo Automotive, Kevin, and his team enough for their patience in solving and fixing the issue with my car. They were my last line of defense before I headed to the dealership. I am relieved I didn't because my situation was very random. Sadly it was not a one stop fix. My issue had pass through multiple stages & people to get solved and fixed. This was not a Lexus situation more of a aftermarket part gone wrong situation. From start to finish Kevin always kept me in the loop. Did not skip a beat with the communication. Kept things real and light hearted with me. I truly appreciated that. He put me at ease that they knew what they were doing there. They went through multiple stages to trouble shoot the issue. I'd love to return for regular maintenance ONLY to see them again. Lol. I really don't think the actual dealership could have provided the customer service that Tokyo automotive gave me. To the owner, their service advisor Kevin & team.Domo Arigato! Thank you for taking on this unique situation with my car. I really appreciate your patience. See you guys soon, for regular maintenance only haha.Support local businesses, and take your Japanese cars here! Cheers!L
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November 2023 by Deana N.
I'm new to the neighborhood and I came to the shop looking for a second opinion from what Irvine of Subaru was saying I needed done to my car. Turns out the dealership didn't even look at or touch the part they said I needed replaced. I also had my 60k service done and a full check of the car with the dealership prior.Tokyo automotive caught a lot of issues that my car had. I would have expected the dealership to catch these issues. Critical things like my shocks and axles were bad just to name a few. I realized my car was driving rough but I thought it was due to my lift and tires. They were kind enough to show me exactly what was wrong and brought it on the lift to make sure I fully understood the issue. After repairing my car was immediately better. I appreciate their honesty and their recommendations are genuine. They do care about the customer and do an amazing thorough job with my car.Employees there are very helpful as well. Thanks guys! I'll be in soon enough to fix the remaining repairs Subaru neglected to notice.
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October 2023 by Marc Spiegel
I Should have left this message 4 weeks ago. Had a issue with the knobb of my A/C in my car was stuck. Kevin and his guys squeezed me in no problem. Could have literally sold me on the idea of a whole new front dash if he wanted to. But instead he fixed the issue very quickly and not only that but because it was such a quick fix. He refused to charge me even when i insisted to pay. Amazing people. I will definitely be back whenever i have any more car issues.
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September 2023 by Alex Nash
Kevin & all the mechanics made me feel super comfortable with having my 2010 Prius serviced at Tokyo Placentia. The transparency of showing every step during the repairs made me rest assured my daily driver was in great hands before I was back on the roads safely!
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August 2023 by Scott Ogata
My 2008 Mazda Miata had been neglected for years. Kevin and his technician (Manuel) did a full inspection and provided a weblink to photos of everything they inspected and their recommendations. Ended up getting all 4 struts, front/rear sway bars and battery replaced as well as fixing a bad oil leak. Everything was done exactly as they said, on-time and at the quoted price. Entire experience was professional and efficient. Highly recommend.
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August 2023 by Craig Kurisu
Tokyo Automotive did a great job on the 60k mile service on our Honda Accord. They are very professional and backup their work. This is our second time, taking our automobiles to them since we moved to Southern California. We would highly recommend them.Services: Tires
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August 2023 by Kiki Warnke
Thanks for knowing Toyota Trucks! Firestone was uncomfortable with replacement of a starter in my Tundra. I towed it to Toyota auto repair and they said they where ? confident. Ask for Kevin and he will communicate all your needs and some.
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August 2023 by d dammen
Their quote was quite a bit higher than the other two places I received a quote from.Also charged well over $200. to determine what my vehicle's issues were but would will not apply the amount paid to the actual repair.Their hours of operation are not typical.I did not use this place for my repair, so I can't comment on the work performed
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August 2023 by Robert Hazelton
Repair was done before estimated time and for less than I was quoted. They took the time to have the mechanic speak to me on the phone about the repair before I okayed it. They have now earned my business I will be bringing all my vehicle’s here for maintenance and service.Service: General repairs & maintenance
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August 2023 by Bill Wolters
Spending only part of the year in the area, I was looking for a shop close by to work on my 10-year-old Lexus. The yelp reviews were good so I booked an appointment. For a small independent shop the experience was good. George is a superior diagnostician and technician. Kevin was excellent at communicating what was about to happen and the costs estimates. A very friendly atmosphere. A day before departure on a long trip, I had another issue with my Lexus. They welcomed me on short notice and completed the repairs by the end of the day. I was extremely grateful . I would highly recommend anyone to try Tokyo automotive repair.
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August 2023 by Ralph C.
Shop owner charged me over $140 for an oil change on my old clapped out 90s Toyota 4Runner. Gave me dumbest reasons as to why his prices are high. Also said he will perform certain jobs for special customers only and that his shop is not for everyone! WTF? This shop is a joke, stay away from this place!
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August 2023 by Ryan H.
I needed an oil change and the rear bearings replaced on my Subaru. I knew about the issue for a while and finally took it here to have the work done. I was able to drop it off early Friday and they had all the work done (plus a wash) by the end of the day. They even found a plastic part that was rubbing against my tire and repaired that as a courtesy. The staff was really helpful and one of the mechanics drove me around the block to confirm the bearing issue I was hearing. I will definitely be using Tokyo Auto again for my repair needs. The cost was fair and well worth the work and service I received. My Subaru drives like it did off the lot now. I'm sure the dealer would of charged me double what Tokyo Auto did. I will recommend this shop to my friends and family.
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July 2023 by Joe M.
Wouldn't give me a price over the phone for a service requested. Wanted me to show up in person and also let me know that they were more expensive than most shop's because they had certified mechanics.
