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November 2023 by Jeff S.
I hate this frickin' branch. They never have enough people working and they are all so rude. They denied my 93 year old wheelchair bound father use of the bathroom - had to leave and go next door to Mel's. Been a BofA customer since 1972 and this branch alone makes me want to switch banks. I'd give it zero stars if I could. I won't go back - will drive to Cameron Park instead
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October 2023 by Holly Schlumpf Warren
Love them, their awesome!
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July 2023 by solivagant strxnger
Nobody EVER, EVER answers the phone. When I go into this Bank of America in Placerville, it has NEVER been so crowded that employees can’t answer the phone. But everytime you call & click to speak with a representative at THIS location, it tells you “all associates are busy helping other customers right now, sorry, goodbye!” then hangs up on you. So you have no choice but to call customer service, wait an hour just to speak to some random representative in another state who is typically unable to help you. It is very nerve wracking. I also deposited a check 2 weeks ago, I was told by a representative that once the other bank clears the check that’s when my money will be released. The other bank cleared it, and it STILL hasn’t been released. I’ve been waiting ages. If I could give no stars I would!
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January 2023 by Tiana
Does not answer the phone and their phone, line will not allow you to wait for someone it just hangs up on you. I've called 15 times so far today. Double checked all during business hours
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October 2022 by Tim S.
I got a speeding ticket on my way to bank of america. I got to the bank at 330 and the doors were already locked. I could see people in there. On line it says that they would be closing soon. I needed to cash this check to have money to rent the equipment that I need to finish the job. And it looks like they closed early but still say open online. So I got a speeding ticket for no reason....I did not get to cash my check.)
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September 2022 by Tracy Johnson
It's beautiful inside! Immaculate, clean, amazing space, so well thought out. Incredible people, professional and incredibly sweet.
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July 2022 by henry benitez
Holly and the rest of the staff are awesome. I always look forward to bank visits here. This isn’t a review of Bank of America and its policies but of the service and experience in this specific location.
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August 2021 by Jonathan Knapp (共匪)
They delayed the canceling of a check for 5 days, and charged me over a hundred dollars in overdrafts! They refused to refund most of the overdrafts, and said I would have to sue to get my money back...
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May 2021 by Kimberly M.
Lines are long with only one -two tellers working. In the past year several branches have been closed for days and we were not able to deposit for our business. This past week "due to circumstances beyond our control the bank is closed." I have even had them close and lock the doors early. When I came back the next day I was told it was because too many people were in line and as it was, they had customers until 4:15. I worked in retail for years and we never locked customers out before the closing of our business hours. Our company is looking for another bank.
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August 2020 by jessica smith
If you don't have an account with them they charge more than a typical check cashing place! Fees, fees and more! This is a racketeer run by corporate scoundrels..
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November 2019 by Дмитрий Лысевич
Rachel and Kelly asked too many questions for the easiest transaction .I had to spend almost an hour for this.Usually it takes 5-10 minutes
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October 2019 by Felita Estes
My husband went to the bank with a check written on a Bank of America Draft from his sister. She has given my husband checks in the past as they are part of a settlement. The bank refused to cash it. Dillon, the clerk said they won't do it. Dillon didn't check with anyone but was adamant about the fact that they don't do it. Now it would seem to me that they could have checked the account holders account and could have reached out to the account holder. But they did neither, the answer was just no. If banks do not wish to cash checks written by their customers to give to others, then they should stop issuing checks for their customers to use and find another way to conduct business. Afraid of fraud? Bank of America and Wells Fargo are two of the biggest perpetrators of fraud that there is in banking. Go figure.
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September 2019 by Donald B.
Customer service is not their strength. I come in at lunch time, frequently. Without fail, there will only be one teller working customer service. Another teller will be standing there counting money as the line gets longer and longer. Meanwhile, the manager sits at her desk trying to look important and busy, instead of lending a hand or showing leadership and telling the other teller to help customers. Accurate transactions are also not their strength, as I made a cash deposit that was held as credit for several days, preventing me from paying my invoices on time. Consistency is not their strength either. I make a cash deposit and one teller will ask for my ID, while another won't. One teller will allow the transaction with my personal address, the other will make me put in the business address. If I had a choice of banks, it wouldn't be this one, but it is my only option for my business. Sadly. I'd really like to never enter this branch again.
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April 2019 by Dave Funk
Friendly staff
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July 2018 by Jessica O.
This is the worst branch of Bank of America I have ever had to deal with in my life, and I've been a customer for 30 years. I have so many examples but the one that I think of immediately is the time that my bank issued a check that was admittedly weird; it was a check you print out on the computer and bring in. I had this check because of a refinance on my house that I had done. I had no issue with the fact that they were having the manager double-check that. The manager was called to look into this for me and started SHOUTING my business across the bank from her phone in front of a room full of other customers. She was telling me that the bank can not accept this check because it seemed fraudulent. (Really? Does she REALLY think that it's okay to do that?) I shouted back, "can you please come over here to talk to me instead of shouting my business across the room?" and she looked put out but did not apologize. I ended up having that refinance bank wire the money into my account instead. This manager has angered me many times by asking customers how she can help and skipping over me (I am not white), and by dealing with personal information in an insensitive way. I would not recommend this branch to anyone because of this manager. Stay away from this shitty bank.
