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December 2024 by Nick Mastropieri
OK, we all know that some people and places seem to get an inordinate amount of poor results from our own personal efforts whether that being late payments or missed meetings or leaving locks on tanks........yep, forgot I had a lock on the tank and was about out. Hunt's team showed up, didn't leave a note and drive away, but made phone calls, waited and helped resolve the issue and got us Propane yesterday....with a smile and understanding no less. This type of true customer service is not the norm these days and has not gone unnoticed by me and my wife. Thanks you guys, excellent operation, excellent service.
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May 2024 by Floyd Tabor
Great customer service
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October 2023 by Sierra Olson
An amazing company with kind, efficient, and reliable staff members. Always there to help. They are quick and very friendly every time I’ve worked with or spoken to a member on their team. I’m very happy with their service. I’d highly recommend!
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October 2023 by Sierra O.
Very happy with the service and reliability I've had with Hunt Propane. Mike goes above and beyond and he's always been so helpful and efficient. I appreciate all of the staff and their friendly, hard working demeanor. They are quick to answer any concerns or questions as well as get my tank filled as soon as I need it.
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June 2023 by Meghan Hobbs
We needed an emergency fill up do to our usually company not being able to come out for a couple of weeks and an unexpected event happened that caused us to need a fill up ASAP. They managed to email us the paperwork while I was on the phone and they had someone out the next day to inspect and fill up the tank. I am forever grateful for the entire team and all their hard work in helping us with our situation. We will definitely be turning to them for our future fill ups!
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June 2023 by Rachael Fruechtl
We ran out of propane and it was entirely on us for not paying closer attention. I called and worked with the staff, signed an agreement, and in a couple of days, my propane tank was inspected and filled on that very same day! I had called around and Hunt had the best price and almost immediate availability. Their staff were professional, genuine and kind. I cannot recommend them enough after our recent experience. So thankful for this local company!
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April 2023 by Steve B.
If you want to wait weeks for service when you are out of gas, deal with a rude person on the phone, and pay someone $1,900/hour for a job that is about as difficult as changing a light bulb...then Hunt Propane is for you. For the last several years we have been dealing with Legacy Propane for their service here in Foresthill. All of the people whom we dealt with at Legacy were courteous and helpful, and when I needed a tubing pigtail for my propane tank...they sold it to me without a problem. Unfortunately, Legacy sold their business to Hunt...and cost of gas went up...and the service turned to total crap. The main valve on our tank had a slight leak, so I decided to let the tank run out of gas so I could replace the valve. When the gas ran out I called Hunt and asked them to sell me a new valve. I told them that I have been a professional plumber for 53 years and was entirely capable of replacing the valve myself. They refused to sell me the valve, and informed me that they would send someone out to look at the valve (for $175 dollars...in two weeks)...and then replace the valve for for an additional $300 labor (plus material cost)! I told the woman on the phone that the job would take about 15 minutes...and she told me that I should just find another gas company. So I called American River Gas and spoke with the receptionist...who was extremely courteous and helpful, and she referred me to Bobby (their field technician). Bobby came out the next day, replaced the valve in less than15 minutes, charged me $50 for the labor, and put 10 gallons of gas in the tank to hold us over till their truck could fill our tank in 5 days (for a considerably lower cost/gal than Hunt) . So, add $175 to $300 ($475) then multiply by 4 (fifteen minutes)....and you see that Hunt propane's labor rate is $1,900/hour!!!!!It is sad...no tragic...that a family business such a Legacy (who were in service for generations and built an excellent reputation)...would sell their business to a corporation committed to greed, rudeness, extortion, and pathetic service.
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March 2023 by Diligent D.
Had a great experience with Hunt team while navigating delivery for a snowbound community of residents waiting for propane. Learned a bit of valuable information to help people get better service when their private residence is covered with snow. The street must be cleared of snow with 12' wide area for the truck to enter. Driveway and path to the tank must accessible for hose to reach tank. If on auto fill make sure you prepare ahead of time. Staff was very pleasant and would recommend their service to others.
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February 2023 by D E.
These guys were great! There were some issues that needed to be repaired on our system and their main concern was safety first. They diagnosed the issues and got them repaired and did all of the follow up as promised. They were very quick and gave service very quickly and I could not have been happier! I will always be a customer!
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January 2023 by Pamela D.
I rarely write reviews but Mike and Sherry went above and beyond for me yesterday and I feel compelled to tell everyone! My home is for sale and on the day of the agent's open house (and two days before the full open house) my home smelled of propane.The tank was below 5%! I called every propane company I was familiar with (owner owned tank) and no one could help me for at least a week until I spoke to Sherry. She said she'd talk to Mike and he showed up at my home 30 min later with a 23 gallon tank to hook up until they came later that day with a fill! I am so grateful and will be a customer for life! Not only great service but great people!
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December 2022 by Kelly McGinity
This company is absolutely outstanding. We were in a bind, needed a new leased tank and propane, and hunt propane made it happen! I cannot thank this company enough! Great employees, great customer service too! Highly recommend this company!
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December 2022 by Joyce M.
when you call this company your greeted on the phone by a lady who has horrible customer service. she's rude you can't even ask a question without being snapped at because of this ONE employee. we have over 300 homes that use propane in the community I live in I actually told the board hey let's use Hunt Propane my boyfriend Henry said Mike my friend he's a good guy. so the community switched to hunt. Now I'm going to research a new company that sticks with the giving great customer service motto. who ever you are only the receptionist/person answering the phone suppose to be working with as well as answering questions to the customers have. I've worked customer service and lady YOU SUCK.
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October 2022 by Erin T.
We have been happy with Hunt's prices and trucks so far (drivers are professional and friendly). However, the reason for three stars is the office. I needed a fill soon and had a couple questions, so I tried to call. Got the answering service and left a message with her. Never got a call back. Called again a couple days later first thing in the morning (thought maybe I caught them at lunch last time). Nope. Got the answering service again! This time I told the person taking the message that I had never gotten a call back last time. The rest of that day goes by, the next day goes by, and then finally I got a call back the third day. That is TERRIBLE customer service to begin with, it should not take a day to talk to a person at a business much less more than a week, but then the woman who finally called me back was super short with me and rude as if I was putting her out by asking a couple brief questions. Almost made me switch to a different company. I'm going to chalk it up to a bad day and see what happens if I ever need to call again only because I have been happy with the drivers and the service so far.
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April 2022 by oran miller
I LOVE HUNT PROPANE they have treated us right ever since we switched propane companies and I am very grateful!
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February 2022 by KristieDevon Quinn
So thrilled with the service from Hunt propane. Extra effort to get install done before the last cold snap. Local ownership and pride. So happy to support. Not to mention the quality of the tank and no hidden/random fees. 5⭐️ in all departments. Oh, and the price…very competitive, in fact lower than the other 3 companies we called. We dealt with Drew. He was punctual, helpful, attentive & reliable #supportlocalbusiness
