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January 2024 by Stacie shields
Robert was a blessing. I made the trip from Cheyenne Wyoming to Diamond Springs over the holiday week & he made sure everything was in order by the time I arrived. Excellent customer service ?
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January 2024 by Jackie War
Robert was very helpful with move in and different unit sizes! Had great customer service definitely would recommend!
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December 2023 by Jason Schermerhorn
Friendly customer service, really clean facilities. Filled out most of paperwork online which I prefer. Couldn't ask for anything better!
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December 2023 by shmurphyous
Frank and Roni were FANTASTIC!! This was an easy process my unit is clean and ready to move in.
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October 2023 by Kona Raven
Rob was really great. He made the whole process very easy and he explained things to me very thoroughly. I feel like I walked away with a good unit for the price and it’s nice that it’s only month to month with a seven day notice for termination. All in all, I am really happy with the service that I got and robs a good guy.
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October 2023 by Rea Campos
I just want to thank Robert for being so curious polite and helpful during this transition it has made things a lot easier. His knowledge and expertise in his job really show in everything he does! Excellence in customer service is a must for me and he exceeded my expectations! Will definitely recommend this place to others!!
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October 2023 by Rachel Bourdett
This has been a great storage place to rent from. The facilities are always clean . The Manager, Robert is organized and knowledgeable.
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October 2023 by Howard M. S.
Initially, their services were superior. It degraded exceptionally fast when we fell behind on n our bill.We called to find out what dollar value would be required to bring our account current. Based on that call, we set aside the funds to pay our bill.Luckily, I called prior to heading down to the office because we were quoted another price.Needless to say, their communications regarding payment sucks. During our entire time on the phone, there was no mention made that the only payment acceptable was cash.We spent a day driving down to and back from the bank to obtain the cash. While we were driving, someone spoke to my daughter and failed to provide her with the entire story, thus throwing my relationship with her into excessive turmoil. They won't take a debit card for payment but have absolutely no compunction providing partial and incorr3ct information. The communications on their part failed once again when they didn't tell us the office was open, but access to the units was restricted. Again, happenstance prevailed, and we drove to make our payment and at the time was informed that our bill was due in 10 days.Today, as we were lined up to remove our furniture, we were graciously informed that our bill was late and access to the facility was limited.Based on the day we paid and their built-in grace period, our bill is current until Sunday.We got the last of our property out of the unit today and not a minute too soon.They need to be clear as a bell about types of payment options and to whom they are divulging customer information.My daughter and my grandkids are now no longer speaking to me thanks to someone who had no reason to comment on its status since they didn't accept credit cards for payment. There are a plethora of other facilities that provide their services, and I'm betting that none of them would have the temerity to share business information with parties who are not contractually bound.All of the positive things evaporated quicker than a snowball in hell by failing to keep their mouth shut. Upon asking them if they would reach back to my daughter to apologize for their transgression, I received a rather indifferent NO from the front desk personnel. This is an example of the cliche that a million pats on the back vanish with a single screw up.
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September 2023 by Samuel Knudson
This is an awesome place to store your stuff. The people at the front desk were friendly and very informative about the ins and outs of their lot. They did not have me waiting long before they helped me to get a unit. Overall my first experience with them went very well. I highly recommend this storage facility.
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August 2023 by matricia haigood
Storage Units are very clean, the rental process was really easy, and the young woman at the front desk is terrific... she was professional, knowledgeable and very helpful. She made my moving in experience seamless.
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August 2023 by Cheri Shelton
This place ROCKS! They called me after I was having trouble setting up the storage rental online and told me to just come in on the following day. They made it very simple for me and I was moving my stuff in right away. They even had a flat cart for me to use as I was at the end of a hallway. This facility is SUPER CLEAN! And the units inside are air conditioned. Big plus in a heat wave. My storage unit was priced affordably and it didn't cost me anymore than I was quoted online. No Hidden Fees! Thank you so much Missouri Flat Storage Depot for making my move so easy.
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August 2023 by Judy Webb
Celeste at MO Flat Storage Depot was very helpful picking out the right sized storage unit and explaining how the facility operates, including 24 hour cameras, insurance, etc…
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July 2023 by Isaac Cossey
They were super fast and helped me huge when I was having a hectic day , will definitely recommend!
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June 2023 by Jordan Gish
Friendly and great customer service, they fully explained and walked through everything that you're billed and insured for. Everything is secured and they also fully walk you through how to get in and out of the unit.
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June 2023 by Melissa Iford
Great service, area is clean and well managed! Customer service is amazing, staff is friendly and helpful. The prices are competitive and although they may cost a little more than other options, when you consider the quality of the service and space it’s a fair trade!!
