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April 2023 by Jessica F.
I needed my wedding ring downsized. I am thrilled with the result. The ring looks better than it did! It was pricey but you get what you pay for. Only downside was how long it took to get the estimate. Definitely recommend.
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March 2023 by Stephanie caldwell
I popped in this morning with the intentions of just trying a couple things on as I was looking to upgrade my wedding band-- Alla cleaned up my set, and had me try a few things on, all while my wild kids were touching all over the glass; she absolutely did not HAVE to do that. I left to the other shop, and something told me I needed to go back. I purchased my dream wedding band because she was so sweet, caring, patient, and generous. 10/10 will go back for my jewelry needs!
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March 2023 by Mindy F.
Super good service, kind, and great customer service! I walked in once to get a ring cleaned and authenticated. The employee cleaned it so beautifully and put my fears to rest. She seemed knowledgeable and reassured me the stones were real. I went back just to get an easy fix, but I was in and out super quick and easy!
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August 2022 by Darleen A.
We got my wedding ring here and now working on design for my band. They are wonderful to work with.
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March 2022 by Gale R.
I went into store yesterday to purchase a watch band just like the one they sold me in the past A young man, I believe the owners son, came out from back to help me. I showed him the watch band and he looked up in their records to find previous order. He looked up and told me I did not buy the band there and would not sell me a new one. So I said you are calling me a liar? He just looked right at me and smiled. I was not asking for a warranty just sell me a new band. I wish Victoria was there, she sold me the band and has always been wonderful. So I walked out upset and with no band. Roman would have never treated me like that. Maybe it's true what they say about the Second generation.
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January 2022 by Patrick H.
We made the mistake of going to Romans Jewelry because they are in the same location of our old jewelers. We needed a small lobster clasp replaced on a gold chain. We went to Romans on November 30. Because they did not have a repair person onsite the repair had to be sent to their Folsom store. We were quoted $130 to replace the clasp. Although that seems very high for the replacement we agreed because we just wanted it repaired as soon as possible for our son. Because of the holidays and our snow storm the repair at Romans was not on our minds. By the beginning of January we wondered why had not receive a call from Romans about our repair. So on January 10 my wife had to call Romans to see what had happened to our repair. In response a person from Romans called back to inform us that the repair had been completed on December 22 and that someone from Romans was suppose to call us about the completion of the repair. Our phone records show that no one from Romans called us. We finally were able to pick up our repaired chain on January 11. Picking up our chain was another hassle but that's a whole other story. Most of our local jewelers have a repair person on site so it shouldn't take 24 days for such a minor repair. The cost to replace the small lobster clasp was exorbitant. It's obvious that their customer service requires improvement given our whole experience with Romans Jewelry
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October 2021 by Joseph V.
Great staff, patient and very helpful. We're very pleased with the rings and sizing. I'll recommend this place to everybody.
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October 2021 by Ken F.
I wanted a piece of jewelry repaired and after a week I received an estimate of $60 . I took the piece across the street and had it repaired in 30 minutes for $12. I wont forget the experience.
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August 2021 by Nicholas Jarka
I would like to remove/retract my original review as they privately reached out and fixed the issues promptly. Now, Given this, I don’t think my original review was fair.
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June 2021 by Edward D.
My wife and I popped in to get our wedding bands and were greeted by Victoria who made us feel welcome and special. She took the time to listen to what we were looking for and considered our budget and recommended some beautiful rings before we finally found the ones we wanted. Thanks Victoria, they are perfect!
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June 2021 by Kyla W.
This is the cutest shop on Main Street. Every time I'm in the area I pop in and they clean the rings I purchased for free. Service is outstanding and Victoria is a true gem. She's very knowledgeable and obviously has been doing this work for a long time! She answered all my questions and helped me figure out what type of stone I should get. Overall I am very happy and will definitely be going to back!
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April 2021 by Igor O.
My experience with Romans Jewelry was awesome. They have super patient and knowledgeable employees who go out of their way to answer any questions you have. The lady at this location actually showed me a life hack on how to take picture of the ring with the loop...My brother-in-law needed an engagement ring, so I went with him to help...Jewelry is a big investment and they make sure you are completely sure about your purchase before you make it. My cousin also bought a ring from Romans couple years ago, and I honestly think Roman's jewelry have the best prices in town... I would highly recommend them. Fun location... Great atmosphere, they did a great job remodeling the place, looks amazing...
