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October 2024 by Melissa Labelle
Misdiagnosed our dog. I have the proof and will be seeing you in small claims court. Rudest front office lady ever and the management there is incompetent. I spent 1400.00 plus dollars for unnecessary testing. My dog had infected anal glands. They told me a tumor that would need removal. The cost? 6000.00. I'm glad I got a second opinion. Only cost me 250.00. That included antibiotics and anti-inflammatory meds. Now she is perfectly happy and healthy. What a shame. I have used the vet for over 20 years with other pets in the family. Never again. They even sent me a break up letter certified. After I told them we wouldn't be back. Bye Felicia. You're a sad excuse for a manager. The way you talk to people is unnerving. Shame on you!!! I hope others don't get ripped off like I did. You should have tried to make it right but all you wanted to do was argue. That's the thanks we get from bringing you our pets over the years?
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July 2024 by henry benitez
Amazing staff. Treated us like family. Very knowledgeable on how to interact with the Animals. Explain in detail what they’re charging for. Recommend.
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May 2024 by Ginny Borkowski
Kind, friendly and knowledgeable staff. Skilled veterinary service.
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May 2024 by Craig Dvorkin
Best veterinary care in El Dorado County.
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March 2024 by Sarah Jones
Great vets, I've been going here for years. They are knowledgeable with reasonable prices.
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January 2024 by Brenda Hawkins
Love Dr Foster and the rest of the staff. Very caring!
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December 2023 by Elana Wright
Very compassionate people who really care about your fur babies.
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November 2023 by jo rowe
Sierra animal hospital, always take excellent care of my animals. Always able to see my pets quickly. Love Dr Stacey Stephens
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November 2023 by Suz
Friendly & helpful
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October 2023 by Kristine Avery
Great doctors and staff!
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October 2023 by Jodi Jewell
The best place for your pet! They are caring and very upfront about everything and scheduling is so easy. Honestly the best
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October 2023 by Laura Elias
Great service my ? gets great treatment here
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October 2023 by Kris V.
a big thank you to everyone at Sierra who was so wonderful to us and our sweet Bears. what a relief to find such a friendly and experienced staff to help us! will definitely be back and highly recommend!
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October 2023 by Rekha M.
My cat had an abscess that he had scratched open. I normally take my pets to Placerville Veterinary Clinic but they didn't have any same-day appointments so I called around and Sierra was able to take me at 10:30am. Unfortunately, my cat decided to find a stealthy hiding place, and as we were looking for him I realized that we would be late for the appointment. I called and let them know the situation and they said to keep them posted. We found him at 10:40 and called and asked if we made it there by 11am if they could still see us. After checking with the Dr. the staff told us they could still see him but it would be considered a drop-off and we would be charged $130 and the doctor could see our cat between appointments. I asked if it would be an option to wait with my pet or schedule a later appointment, which they said would not be possible, so I agreed to drop him off. When we checked in at 11:30, a staff member came over with an estimate for worst case scenario and I asked if the estimate included the drop-off fee. The staff member said since we previously had an appointment we wouldn't be charged. Another staff member appeared quickly and corrected her that I had already agreed to the fee and so that would be in addition to the estimate. I let them know to call me as soon as the Dr. assessed him so I could decide about treatment. We left by 11:45 and I received a call from the Dr. at 12:36 saying that she could not examine my cat at all since he was being growly and un-cooperative and she would have to put him under to examine him. I asked if I would be able to come by and hold him so she could assess him and she said she couldn't but I could speak with the tech to review options. The tech gets on and basically says the cost estimate in full would stand. I told her I would come and pick up my cat so I could get an appointment elsewhere where he could at least be assessed without being put under. She said that would be my choice but they would still charge me for the assessment. I told her the Dr. just told me she was unable to assess her and asked why would I be charged. She quickly said that she was actually was able to pick up my cat so the Dr. could do a quick check. I asked her then why the doctor had said otherwise. To which she replied that we would still need to pay the drop-off fee of $130. So basically for dropping off my cat for less than an hour to be picked up out of his carrier but not assessed I was charged $130. I can't speak to the quality of this practice but I can speak to the business ethics of it and say it's sorely lacking. I was able to get my cat the same day into Veterinary Urgent Care in Cameron Park where they were able to assess my cat while he was purring away.
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July 2023 by Jacob Rigoli
As of July 07 2023, we're giving SAH 2 stars due to incorrect information and broken links on their website. They have an attractive website that encourages you to sign up as a new client. They guide you to fill out a form and submit. Unfortunately, only after filling out the new client form and attempting to submit did we learn that they're not accepting new customers. Although I'm thrilled they have so much business, they should and could have done 2 easy and reasonable things: 1) Remove the new client form.; 2) Offer a waitlist.We hope that you have better luck (and a better experience) than we did!*Updated to reflect that there is a message that new clients aren’t being accepted.
