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November 2023 by B J.
We all are trying to make it in this crazy time. Our government is a joke, illegal activities that they are not held accountable for. Prices through the roof, gas prices ridiculous. So when I drive to Home Depot it cost a lot just to get there. In the most part people there are not getting paid enough and some good people work there.Like anywhere there are a few that just miss the mark.As mentioned gas cost a lot, my vehicle is down so I had to borrow a vehicle to get to home depot. I went to the paint department had some paint mixed, the person working the paint department said it would be ten to 15 minutes. I had other shopping to do.He has taken my order, color, name, and email address. I came back in about 15 to 20 minutes, he had my pain ready he said, pointed at the only mixed gallon of paint on the counter. I paid for it, not cheap, got home, returned the vehicle, all this is for an elderly lady I'm helping who can't get out of bed.Project has to be done tonight I has taken the lid off the gallon if paint, instead of a dark brown paint I ordered it was a lime green .Not happy. I called home depot got the paint department, the person at the paint department said " my fault I gave you the wrong paint".No kidding, he said come back tomorrow, I asked if he was going to pay for my fuel to return? He said up to manager. I can't get back tomorrow, I'm screwed. So my advice if you have paint mixed there open the can to see if it's what you ordered. Bad service
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October 2023 by Dave D.
Sign on door says no pets but the place is full of barking dogs,some inside the shopping cart which means the next user may be taking ticks and other things home with them.
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September 2023 by April F.
Great store! Easy to find items on my list. Unfortunately many more check out lines are needed. It shouldn't take longer to check out than the time you spent looking for your items.The vibe of this store is friendly and organized!
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August 2023 by Julia T.
Yikes Placerville store what the heck happened! Most everything you need is LOCKED up! In San Francisco, Southern California you expect to see third world lockdowns but Placerville! No employees to unlock all or anything you need. Guess your following BedBathBeyond! On a positive note the employees at Self Check Out are pleasant.
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July 2023 by Roger F.
I am very tired of the ongoing experience I'm having with my building material delivery. It was scheduled to be delivered Monday. Part of it was including these cracked and weathered boards. I was told the rest would be delivered Wednesday, then yesterday, then today and now Monday between 6 AM and 8 PM. These boards were supposed to be replaced and I have been waiting all day for the third day now. We should have rented the flat bed truck and done it ourselves but now we wonder when this epic mistake will be behind us and don't know what we can do to make it happen. I hope I remember to never make this mistake again. The employees have been very nice but unable to help. Waited all day again for delivery of one good board and one very cracked one. Looking forward to Monday for the third rescheduled balance of our order.
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July 2023 by Michael G.
I contracted with HD to refurb my kitchen counters and cabinets.Big mistake... the project started over 2 years ago and it is still not finished. Let me repeat that, TWO YEARS! Drawers stick, poorly installed hinges are broken and the correct color laminate has never been installed. The service and support I have received during this project has been terrible.
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July 2023 by Chewy C.
If you're going to be incompetent at your job you'd think you would vail it in kindness. Nope, these inept turkeys are there for their check and FTW. Never have I encountered such displeasure at any Home Depot. And let's face it folks that bar is extremely low.
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May 2023 by Eve M.
Purchased threshold delivery for the new fridge. Meaning driver brings up stairs and to my door! @$95.00Delivery date: 5/17/23 Flat bed driver with forklift states he will NOT bring up to threshold and gave me the number to contact appliance department and notify them they initially placed the WRONG ORDER for a flat bed when it should have been a box truck with a dolly to deliver to the threshold.Spoke with representative that said she was told to give me a refund on delivery! No, let me talk to Manager!Aurther said we can't send anyone back out there "I accepted " the fridge !! You placed the order wrong for delivery service and that I'm 60 yr old and disabled and have NO one to assist with this situation..He again, said you should have refused the order !! The driver dropped and left after giving me the number to call!! Not giving me time to finish the call or inspect the fridge!!I said, I'll be yelping you and making a complaint.. Aurther the appliance manager laughed and hung up !!Not a care in the world !! Not acceptable - disgusting attitude and not the first time these associates and managers mistakes are being made and at the expense of us paying customers !!! Disgusting !! Shame on you Aurther and Adam store manager for not caring enough to reach out and right your wrongs !! Placerville Home Depot- shame on you !!
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November 2022 by Lillian W.
This review is only for the Tuff Shed sales manager, Tom Jops, and the contracted installers. Great customer service and product install. 5 stars for the Tuff Shed crew. For other Home Depot (HD) services like ordering appliances from here and working with those contractors... family members recently have and it was not a pleasant experience. Thus my 3 star HD rating. Anyways a few months ago, I was in need of a storage shed. So I went to various site Tuff Shed retailers. I didn't get a good vibe from many of them. Then I went to the Home Depot in Placerville, CA. Unlike the HD in Folsom, CA, this HD had a Tuff Shed on-site sales office. Sure enough in the parking lot were a lot of Tuff Shed models in great condition for viewing. I got to chat up another local couple, they mentioned that they are purchasing their second shed from here and got great service. The brochures were hanging outside of the sales office. The QR code linked to current pricing. Tom, the sales manager, was in the office helping a steady stream of folks. Hubs and I waited our turn. Tom was engaging, personable, and attentive. He went out to walk the models with us. He checked delivery service area, explained the needed pre prep and leveling of the ground and measurement requirements. We didn't make a purchase on the spot. But we did mull things over and came back to purchase with Tom versus other retailers. Tom throughly explained again the measurements needed; and discussed base pricing, add ons, and color selections for the exterior paint and roof shingles. The install schedule was about 3 weeks out. Patient, relaxed steers free experience. He provided us the sales print out to give to the HD cashiers inside the store to pay. Within 2 days, the installer scheduler called to set up an appointment. It was for about 2 weeks out. The installers came on time. Great communication. The two installers provided excellent customer service. They made quick work of assembling the shed. They kept level checking as they built. They provided a walk through and made sure we were satisfied prior to leaving. Good later follow up from the installers to make sure we were satisfied. Oh if only other HD vendor dealings were as easy as this.
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October 2022 by Dana H.
We bought a home in Placerville and decided to try the Home Depot near us. It was a pleasant surprise to have a big box store in Placerville. I found the service from all of the employees very helpful and this location is well run. We purchased a new Samsung washer and dryer, gardening tools, and a Tuff shed. They gladly loaded up concrete pavers into my vehicle. This is our "go to" Home Depot from now on.
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October 2022 by Rob Ameral
Horrible customer service. I shop at Lowes now. Home Depot wouldn’t do anything to fix an appliance order that they screwed up. I was then told that my order that they had previously tried to deliver 2 hours before the delivery window that they gave me was now on back order.
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September 2022 by Kassi S.
This Home Depot is awful. I can never find anyone to help. And when you do, they "call" for someone in that department. Customer service is awful here!
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July 2022 by Gary M.
I found a display of Peace Lillys in the store that had American Flags in them. When we went to the Gardening checkout the woman checker asked where we got the flags. My wife explained that they were in the individual pots that were on display. The clerk said I don't know the price of the flags where did you get them?. We explained again that they were in each individual pot and were included. With a doubting tone, "Oh really?, well I won't charge you for them if you say they were part of the price." Her demeanor was rude and she made several comments as we left like we had gotten away with something. I will take photos of the displays if I purchase anything else from H.D. This is not the first rude encounter of with a clerk at that store.
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June 2022 by Andrew L.
People aren't knowledgeable, most of them seem actively on something or high. I wouldn't mind if they didn't lead you on product goosechases or talk your ear off about something they obviously don't know anything about. Final straw was when I dropped over a grand on overpriced lumber and tools, left my hydroflask, and the staff were acting like it was the end of the world for them to check the lost n found for it. Save your time and money and shop on amazon, this store and its employees suck.
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June 2022 by Joenjan L.
I know this hardware store isn't the place with the helpful hardware folks but yesterday I needed a sheet of insulating foam board measuring 4 ft by 8 ft. A size that wouldn't fit in my car. I expected someone much younger than me set the board on a place I've seen others cut plywood and cut the sheet into three pieces with two cuts. When I asked for help (begged) the associate handed me a box cutter and a tape measure. I asked if I could have a straightedge but he shrugged his shoulders. I balanced the board on a cart because being almost 70 years old doesn't lend itself well to working on the floor. It took me about an hour to cut, cart to my car and fit it into the trunk. I returned the tape measure and box cutter back to the staff person who didn't ask if I was successful or if he could help in any way. Even though several staff persons saw me struggling every step of the way, never did an offer of help occur. I've spent over $10k at Home Depot over the years and found the service here to be very disappointing. I believe I'll take my business elsewhere. Ace is the place? Perhaps
