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March 2024 by The Strulea
Do not waist your time with the Walk-in option for passports. Waited from 07:00 AM(after being told the day before by an employee to queue up at that time) to hear at 08:30 the next day (from the same exact employee) that they will only process the first 4 people, for the allotted 1 hour. I was the 5th or 6th in line. Nobody informs you that they only take in an x amount of people, regardless of how early you’ve been showing up on the day of. The attitude of the employee was very unprofessional and confrontational. Save your time and go to the City of Roseville for an organized, and pleasant experience instead.
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March 2024 by Losing Marbles
Literally just complete liars. They’ll tell us that they tried to deliver a package, only for us to go in person and find out it was never even put on the truck. Every time we get a package, it shows up late- and not like an understandable few hours, like DAYS late. I truly don’t understand how this level of inefficient service is possible ?
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March 2024 by Karen Wolfenden
I've lived in Placerville for almost 29 years, and can honestly say we have the worst, most dysfunctional postal service of all the many places I've lived.We regularly get mail that isn't ours. Amazon deliveries take at least a day or two longer than in even rural areas of our county. We have a different carrier every day. They regularly ruin books I order by shoving them in my locked box even though they don't really fit.I personally witnessed a postal employee, who it turned out was the manager at the time, walk halfway down my sidewalk and unceremoniously throw a package down, instead of walking the extra 10 feet to put it on my covered deck.I know the U.S. Postal Service is struggling now, but other post offices still seem to manage to do a decent job of fetting mail to customers.I'm almost ready to pay for a private box and drive somewhere to get my mail. Still hoping a competent person comes in to turn this mess around!
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December 2023 by Linda Dubois
I never saw a PO so dysfunctional as this one in my life. They are not friendly and it’s always chaotic and disorderly. Rudeness is their middle name. I hate entering this PO because I know they’re going to ruin my day.
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December 2023 by B
This is the worst post office in the county!! Seems like every week there is "attempted delivery, will try again" and they never do! Then you go in to get the package and they can't find it! Sooooo frustrating that they are so unorganized!!
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October 2023 by The Buck Stops Here
My actual name is Sherry Kretzer and I live in Greenstone. I would also give this post office no stars if I could. Three times in a short period of time, I got an alert that a package was put into my mailbox. Each time I went to my mailbox there was nothing in it; not even a key for a larger box. The second time, I got a phone call from a manager at the post office and she apologized and said it would be rectified the next day. It was and it appeared a new person was put in charge of the mail in Greenstone Country. Yesterday, I received a notice from Macy's that my package was put in my mailbox at 5:10 pm. Well, this morning, I checked and nothing at all in my mailbox. If I get a notice of a package delivered at our community mailbox, and not delivered to the house, I am pretty certain I am not going to get it until I go through the hassle of complaining and having someone track it down. On Monday, I'll be back on the phone to the Placerville post office once again. Additionally, lots of times I get another person's mail in my box. Based on my experience, I will never order anything on Ebay unless they deliver by UPS and it comes to my doorstep. During an earlier episode with the post office, I got a notice an expensive Ebay item was mailed to the post office by USPS, and then showed the post office delivered to my mailbox. It was not and I was so stressed it would never show up. It did and I felt very lucky, but became aware that next time I will not be so lucky.
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October 2023 by C
this has to be the worst delivery service ive ever endured..my products arrive with fragile consumables in with heavy canned goods & juices..the boxes continue to be left of the dirt next to the garage door..when ive clearly labeled & called to place on the red stone porch next to the front door..at my other property..the clearly labeled location continued to get a neighboring property mail / packages..which is very frustrating for both owners to endure..almost everything arrives late..or sometimes lost..including identification cards & debit cards..the location of my current mailbox is in a forced & inconvenient location..the location has heavy doors..& slow / rude service..with very difficult entry / exit parking.. be sure to read the “do not enter signs” while parking..theyre on a slope which means you have to lean forward to visibly abide by if youre tall..
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August 2023 by brian campbell
My packages are seldom delivered properly. I've had the placerville Post office give my packages to other people with out a pick up notice, I spoke with the manager one day and she just stood there like a deer in the head lights saying nothing. She couldn't care less about anything I said,...... She is a very rude person.....
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August 2023 by Dr Y.
My mail is consistently put in the wrong mailbox. Packages from other addresses are put in my box. Our multi mailbox is left open where anyone can take the mail. You can never reach the Placerville postmaster. They let it ring then hang up on you. The post office is a disgrace.
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August 2023 by Kathy Dunkak
The business that I work at on Placerville Dr goes DAYS without receiving mail. Packages that we have been waiting for have been "out for delivery" for 4 days. Went into post office to find a solution...they don't care. They are "overwhelmed" and short-staffed.... For how long???!!!
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July 2023 by Dave L.
The Placerville USPS is a joke. I usually order from Amazon. They in turn transfer my order to USPS. I can count on seeing the out for delivery of my item in Amazon being followed by "undeliverable mailbox is full" for the same day. The next day I have to drive to the Placerville office to pick up my items. They say they will try again but never do. I have spoke with a supervisor a couple of times but she couldn't care less. These people are useless. I have since changed to Walmart+ and others who will only ship my items via Fedex or UPS.
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June 2023 by Debbi D.
i live in a 100 unit apartment complex. Packages are sometimes delivered by alternate people other than our usual carrier who is great. the package person dosent care where the packages go as long as they are out of his truck. This is an ongoing problem, with several complaints lodged with post office....we pray everybody is honest and they dont keep the packages, that is a stress we dont need to be subjected to. We have never had our complaints addressed or the problem corrected....going on for a year.
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May 2023 by Valerie Bye
This is where I finally found my package. It was not visible from the house at all. It was set in an area that gets watered daily. It really is only a few more steps to the front door. Amazon said that it was delivered so I had to hunt for it.
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May 2023 by Mark Lite
I got a message at 7:19 pm that my driveway was not accessible, I was in my driveway at that time and I didn’t see anyone , this has happened before , not impressed with whoever’s running this office, I’m going to make sure my stuff is shipped thru someone else , also we had some car registration tags “ disappear in the mail , funny two tags ? Luckily we got the replaced thru the dmv ……
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May 2023 by David Joyce
The worst Post Office I've visited. Extremely slow, poor service. They truly embrace the concept of socialized mail, move as slow as possible, no need to be nice, and make the lines as long as possible. They also never answer their phone. It just rings several times, then disconnects. Their drivers regularly fail to deliver packages, stating they "had a problem with the delivery".
