November 2022 by Andrew M.
The fact that this place has 5 stars automatically suggests to me their one review is either fake or perhaps the individual has never experienced true customer service. After being at this location 5+ times and interacting with 4 different employees I can confidently say there is not one personable, kind, or overtly helpful worker here. Even their current manager in training, Jayla, was next to useless. Each time I come here there are usually 3 workers, but a minimum of 2 always. However, coming in after work at least 20-30min prior to their closing, emphasis on at least, they will always have their workers drawers closed out and only one left open. In a check cashing place this makes an employee essentially useless when it comes to helping a customer. So while 4 other customers and I wait for assistance the employees get to chat it up. I can't imagine this is following corporate policy, if a worker is still in the building they should be their to assist customers, end of story. I could ultimately let that stuff go, if I were at least able to receive any service at all. For the third time now I have been told that they are unable to cash my check due to not having the appropriate funds in their drawer. Makes one wonder if the other employees had drawers open still, would I have been able to accomplish the one thing this business claims they do. I certainly find it hard to believe they didn't have available cash on 3 different occasions, all checks under 5k. If it is true, then solve the problem and stop leaving your customers hanging. I would not recommend this business to anyone and I would personally stop coming here if it were not literally the only check cashing place in my area.
