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March 2024 by Jason Webb
Quick oil change service and ordered tires. They were delivered on the day promised. Took them less than 2 hours to put tires on and complete alignment. Happy customer and will be back!
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March 2024 by Jason Ryer
My visit to Big O Tires was incredibly disappointing. Initially, I went in to get a nail in my tire fixed, but they refused to repair it, claiming the tire was over five years old and in poor condition. Moreover, despite my request, they were unwilling to install the spare tire to help me get by temporarily. Their insistence on selling me four new tires, priced at $650, despite the existing tread being at 7/32+, felt like a blatant attempt to upsell rather than genuinely address my needs. Overall, their lack of willingness to assist and their pushy sales tactics left me thoroughly dissatisfied.
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March 2024 by JAVIER MACHADO
I was traveling from Sacramento and I got a flat in the freeway. So, I had to put the spare tire on. I was less than a mile from Big O, so I drove there and Brian was able to replace all 4 tires at a reasonable price. The wait wasn't too long for a walk-in, but the shop took care of me and I was back on the road.
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March 2024 by Victor Baker
Excellent same day service
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March 2024 by Emilio Rodriguez
I just want to thank the Big O Tires team in Pleasant Hill especially Bill and Berner. My situation was crazy, but they were honest and kept me updated and recommended what I needed for me to have my peace of mind. These type of employees are rare to find and I truly appreciate their hard work and dedication to my situation. I will recommend as many people as I can to this location and will be coming here for services of my other vehicles. God Bless!
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March 2024 by Unlikely Heroes
DO NOT GO TO THIS LOCATION. THEY TRIED TO RIP ME OFF.I took my car in because one of my tires was not holding air. I needed to get a patch. After looking at the car, they told me that they could not fix it and that I would need four new tires and an alignment which brought the price from $40 to over $800! I took my car over to Firestone for a second opinion and they were able to patch the tire in under 30mins and confirmed that all my tires were in good shape. I attached invoices from both Big O and Firestone for reference.
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March 2024 by Daniel “MrN2180” Aguilar
Good job, they were apologizing for the lateness but I understood because I came without an appointment and maybe a their lunch time
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March 2024 by jacqueline lopez
They did a perfect job at helping me and making me feel heard, I originally went to get a tire replaced because it blew up but had other issues with the vehicle so I asked them if they could just check it for me real quick before I went back to the dealership and they were more than happy to help me out if recommended this place
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March 2024 by Am L
Friendly customer service. Excellent auto service. I would definitely bring my car back in the future. No Upsell, which is nice. There was a wait, but Berner let me know up front. Highly recommend.
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February 2024 by RHONI TERRY
Billed me exactly as they quoted me! Perfect
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October 2023 by Pat. A.
I wanted to give them a fair review, so I waited for the email survey “your opinion matters“.I thought the owner would reach out to me to make things right after my legitimate complaint.So far he has not bothered to contact me.So here it is.I purchased the tires from Big O about two years ago at the Pleasant Hill Store. My first experience (sales) was good.About 7 months later I scheduled an APPT for an oil change and tire rotation.At that APPT when it was time to pick up my car they told me they couldn’t rotate the tires because the lug nuts were stripped. I let it go (until the next time), since I was tired and had a long drive aheadof me.About 5 months later I calledto schedule an oil change, etc. This time I explained to the man, my last visit I was told my lug nuts were stripped and I asked if they sell them there.I made sure I gave him the year, model and make of my car.His answer was yes they did, so I scheduled the APPT for about a week out.The day of my APPT I dropped my car off and went to a dental APPT close by.During my dental APPT I received a call that went to voicemail and the guy told me he would have to order the lug nuts and the cost would be about $350.00. After my dental APPT I just picked up my car. He (front desk) told me I could get the lug nuts myself and they’d be a lot cheaper ( I wish they told me this in advance). This is the reason I called in advance was to get everything ready and worked out. That’s when they shouldhave given me their mark up price.Oh, my lug nuts were not only over torqued and stripped,but both front tires had loose lug nuts. I drove home on the freeway with loose lug nuts! My boyfriend checked it out after hearing what had happened. We were both shocked and horrified.I would never confidently recommend this place to anyone.
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September 2023 by Ben Joyce
Set an appointment and got confirmation email. When I showed up they said they didn't have the tires I selected so I could wait till probably Monday or buy their more expensive tires they did have in stock (which had 5k or 8% more mileage warranty, but cost ~20% more)I showed I had the appt confirmation. They said they accidentally approved it and they tried to call me twice. I showed I didnt have any missed calls and they didn't leave a voicemail and they didn't try to email me.Seemed like a convenient bait and switch. They didn't offer any discount or something like additional road hazard insurance. So you made an extra $70 but lost a returning customer.
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September 2023 by Lisa Harrington
Big O in Pleasant Hill responded quickly and professionally to my last minute request for service. They were able to return our vehicle to service very quickly. Really pleased!
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September 2023 by maria montes
The team was able to get me in for service check during a busy morning and No appointment. Waited about an hour total. Good service all was checked.
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August 2023 by Mark Hunter
I had an emergency puncture, and Big O was able to find this uncommon size tire and get me back on the road. Great service!!