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July 2024 by Michelle R.
I have consistently had positive interactions and support from staff at this bank!
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May 2024 by octane junkies
We strongly advise against banking with this institution due to a recent troubling experience. My wife attempted to cash a check from her employer due to a change in departments, resulting in a different payroll method and the issuance of a check. Despite previous successful transactions with Chase Bank in the past, she encountered unexpected obstacles during this visit. Upon presenting the check, she was informed that a manager's override was required, but the manager was unavailable due to a lunch break. I personally contacted customer service to verify this requirement and was informed that as long as the check is issued by Chase, only two forms of ID are needed. Despite this, when my wife returned to the bank and explained the situation, she was informed that the check could not be verified, and no explanation was provided. Furthermore, the bank claimed that the company issuing the check did not authorize its cashing. Throughout the interaction, the staff members were rude and unhelpful. Notably, the manager, who was supposedly on lunch break, quickly emerged from the office upon my wife's request for business cards. Given that my wife had our baby with her, the lack of assistance and the attempt to treat her like a criminal were deeply disappointing and unacceptable.
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February 2024 by MC Rivas
The people who work here don’t seem to want to help, whats worse is the lack of communication they have with corporate. I wouldn’t recommend this bank to anyone.
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February 2024 by su
the staff are very friendly and professional.Especially Nick，he solved my problem quickly and was patient.
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February 2024 by yuli zavala
I had an appointment with agent Rosa, and I waited more than 20 minutes, and according to her I didn't have an appointment, and that I could ask any questions through the Chases app, very bad service.If you enjoy spending your entire day waiting. Pick this chase to stop by at! ????
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November 2023 by Danielle H.
I recently visited Chase, I was very disappointed that there was only one teller available and many people in line waiting. All the ATM machines were unavailable as well. I feel like they should be at least 2 to 3 tellers always available. It definitely was not a quick Bank stop trip as I expected.
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October 2023 by Ryan L.
Came to make a deposit had to wait in line for about 5 minutes or more ,all the ATMs were being used and there were only one teller available. They definitely should at least have two or three tellers at all times available.
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May 2023 by Ethan M.
Went to this Chase for name change assistance and they were all so friendly and helpful. Don't trust these other bad reviewers, they're probably just crappy people. I'd recommend this Chase to anyone.
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May 2023 by Farrin Choppa
Been waiting 20 minutes at the window. Who would think that they are unable to hand count money? With all these banks tanking I understand the problem .....location of the actual cash.
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December 2022 by Jose J.
This review and 5 stars are for Yousof. He took the time to see me when I didn't have an appointment. I had been trying to update my legal information for a week but their appointments didn't match my schedule and it was something that I needed to get done. He was extremely nice, and professional and took care of the things I needed. Overall an amazing experience with his service and with one of the tellers, unfortunately, I don't remember her name. I highly recommend Yousof if you need assistance with your accounts.
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November 2022 by Josh J.
This Chase is never properly staffed. Always a long wait no matter what day or time I come. Last time I nicely asked the manager if anyone else was working after waiting 15 minutes and he rudely and aggressively snapped back at me, yes I'm working on it. He then came back later and tried to explain himself, but it was too late. I'm writing the review now!
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May 2022 by Junior M.
This review is only meant to Yelena. The what so called manager. Which we all know a good manager must know how to treat every client with the same respect, no matter how big is your bank account. We decided to downgrade the account because of all the higher fees compared to any other bank out there and suddenly our account didn't mean anything to them. Now we have checks on hold and this lady Yelena offers no help. In my opinion, this is not a way to do business. Please put your Stuff together Yelena. Next step is a formal complaint to Chase headquarters.
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April 2022 by Chuckie C.
Literally like being at the DMV. Every employee moves sloooowwwwwww. And take breaks as customers approach the window. They literally sit on their asses all day but are so lazy or untrained that they can't take one more customer? I am not only going to stop using this branch I am going to stop using Chase. Terrible place.
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April 2022 by Leilua Lualemaga
Don’t expect for them to answer their phone. We called in multiple times over two weeks at different times to try and ask a simple question and request an easy action. Eventually we came in and were told that we had to schedule an appointment! Something that could have been easily handled over the phone. For people who have busy schedules it’s best to either fiddle with the app or going to another branch than coming here. I didn’t know there was an appointment option on the app but they could have told me if they answered.
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March 2022 by Cameron Williams
Went in and asked for the most recent statement on my Chase credit card. The teller was incredibly confused by the request and couldn't find anything. Her response to the issue wasn't requesting help from an ABM (teller manager) or a banker or anyone else. She just looked at us dumbfounded. We literally drive to San Ramon to avoid this branch as this wasn't the first time they have been stumped by simple requests.
