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March 2024 by Paul S.
Phil is THE nicest, most competent, fairest, honest and communicative mechanic I've ever met.
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December 2023 by Nathan Bankhead
Never bring your car here. I took my car in for an acceleration issue, and it came back within a week, took it back and the issue STILL came back
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July 2023 by Kyle Brown
Through a long and difficult fight with the warranty company the owner was patient and incredibly helpful though everything
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April 2023 by Sunny P.
Phill and his team understands and rectifies the problem and fix it with best of their effort,I have been going to this shop for around a year now and would say it's the best mechanic shop around ,these guys are honest and reliable.
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February 2023 by Phyllis Pittlick
We have been going to this location for years. They are honest, reasonably priced and professional. I highly recommend this location. The owner Phil prides himself in customer satisfaction.
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October 2022 by Elise Fredricks
Extremely overpriced and inflated gas prices.The mechanic shop here is worse because they replace parts that don’t need replacing and charge you twice the amount that you would have paid if you went somewhere and had the correct part replaced.
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July 2022 by Jenna K.
My family has had 5 cars serviced with Phil and his team. We were regulars and the last time I went to this shop, I had an awful experience. I had an appointment at 9am, and I recognize that I was a few minutes late, but that does not excuse Phil's behavior. When I arrived, I found Phil talking angrily on the phone. I waited patiently for him to finish for over 5 minutes. He approached me with an aggressive and accusatory tone and asked if I had an appointment. I told him yes at 9am. By this time, it was 9:20am and he started yelling, literally yelling, at me saying that he cannot take me because I was 20 minutes late (mind you I waited for over five minutes for him to finish the call). I told him that I was waiting for him to finish the call and he was still yelling at me saying that he has other appointments to get to and he cannot take me. He was very rude and disrespectful to me, a loyal customer. I am never coming back here. I agree with the negative reviews on here because they stand true.
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June 2022 by Sheri S.
Phil and his team are amazing! Very accommodating, quick and no-nonsense. I've been trusting them for years and wont bother with another shop because I know his prices, customer service and workmanship is top-notch. Even when something weird was happening inside my car, they got in there and figured it out. After all of these years, I don't question a thing and who can say that about a mechanic....????? Trust is a word I can associate with Phil and his team. Thank you for always taking great care of me and my vehicles! :)
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June 2022 by Bob Kent
Brought my car in for break repair said it was done so paid got in my car and same problem. What the heck no road test to confirm it’s right? Over charged for parts don’t call when they say they would one and only time I will use this place.
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May 2022 by Vladimir F.
The negative reviews are all true and make sense now. The owner, Phil is extremely rude and disrespectful. I don't know how this shop even stays in business. I purchased a 2012 VW GTI that had a sticker from this shop on the windshield. Since I bought the car at auction and don't have contact from the previous owner, I called Morello and requested for the service records. Phil looked up the records by license plate # and stated that the car has service records from this shop going back several years. When I asked him for details he started to get agitated. He rambled off a few things that were done to the car over the years. I was trying to write everything down as quickly as he read them to me. When I was trying to get mileage, type of work, etc, he started yelling at me that I'm not his customer, and I'm not paying him for his time. He then hung up. Fast forward a few days; I was planning to just drive there and "pay" him for his time. I decided to call first, plus I wanted to give him the benefit of the doubt, maybe he just had a bad day that day. Nope; same rude and angry Phil (boy am I glad I didn't take the drive there). I stated that I wanted to "pay" him for his time, and all I wanted was to get a copy (without any info from the previous owner, which I didn't care about anyway) of the service records. He then proceeded to tell me that he is "legally" not allowed to do this, even though I didn't want any of the previous owner's information, and again just hung up on me. I followed up with BAR (Burau of Automotive Repair) and they told me that there is no "legal document" that says he can't provide the repair details. They did say it is his choice to provide it or not. So it turns out that Phil is an ignorant, rude, and disrespectful just like everyone says. Stay away from this place!
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March 2022 by A Perez
WAIT WHAT? U WANT MY MONEY BUT CANT PROVIDE BASIC SERVICE???? TAKE YOUR MONEY ELSEWHERE3:50pm the bathrooms have been broken for weeks. The cashier didn't know anything (as usual). I asked for the manager and he provide the information for "ARUN KUMAR" the manager. upon hearing his excuses over the phone, I demanded a time frame for the repair.Arun promised to have it repaired by FRIDAY FEB 18TH. WILL HE HONOR HIS WORD?STAY TUNED.*UPDATE: It's MARCH 3RD 2022. KUMAR can't keep his word ?. Bathroom STILL BROKEN. I gave him several weeks. Attached are pics. Now I'm going to yelp, AND show Chevron my posts.Upset KUMAR? ...THIS BUSINESS. CHEVRON.You won't get a penny from me at this location.
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February 2022 by Jimmy J.
Phil the owner is an extremely rude, disrespectful oaf. Told me show up early at a specific time, which I did, and then proceeded to ignore my explanation as to what I needed done, even though he already knew from previous conversation. I guess his phone customers are much more important than those who show up in person. I'll take my business elsewhere. Try J and M in Pacheco. Martin the owner is a really nice guy.
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January 2022 by Alireza Zanbagh
I have been taking my 2015 Nissan Rouge to Phil and I’ve had a great experience. He’s fair, and they get the job done, thank you.
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July 2021 by C. P.
I have been bringing multiple cars here for a number of years. Almost every single time, we have had to return the car because the issue either wasn't fixed or the part was not properly installed. Rather than giving us our money back, they made us pay more fees for either labor and/or parts for THEIR mistake. Phil has been rude to me in the past and shown a lack of customer service. Would not recommend bringing your car here unless you want to bring it back for additional repairs. Lost a long time client here.
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July 2021 by Josh M.
I first dropped my Truck off with Phil before the start of COVID, February 2020. It had a suspension issue and it was showing it on the dash. He claimed he had fixed it however that same day that I had picked it up and continue to have the same issues. Phil asked me to return the truck so he can then fix the repair that was originally unsuccessful. He replaced the Air compressor, which I had told him before that I didn't think it was a problem being that the air compressor would still effectively pumped air. He told me my only choice was to pay for a factory compressor because he does not use any other parts besides factory parts. I paid $1500 and I am still having the same problem. After I brought it to him the second time, he then kept it until about August or September. During this time I was extremely patient as he had told me he did not have any mechanics to work on my vehicle because of Covid. However, I then discovered he had many other vehicles were going in and out of the shop while mine was not. I also discovered that he had left my truck in the adjacent parking lot unlocked. A kind citizen had went through my truck and found my registration then looked me up to tell me that my truck was there he thought it was stolen because it wasn't moved and he's been watching it for months parked in the same spot. PHIL DID NOT EVEN HAVE MY TRUCK LOCKED IN THE ADJACENT PARKING LOT DURING THESE MONTHS. As I went to check on the truck I discovered it was unlocked and that the battery was completely dead. By August/September time frame he told me I can come and get my truck it was fixed. I got it to only discover it had the same issues with suspension as the beginning of the year. In addition, my battery kept dying because he said it was due to not being moved during COVID but he did not take care of my battery nor replace it. "That's not my fault it's now a faulty battery," he said. Months go by because I couldn't move it due to needing a new battery and me being a student trying to get licensed in the medical field so I couldn't afford it at the time. Finally I am able to replace the battery and take it back to get it fixed. It is now 2021. Phil says he will get back with me the next day only to find out he went on vacation after he said we would speak the following day. The first week I leave it there he says that he is on vacation, the second week he has my truck he says he is trying to get a part in. He says the part is in and then he says he needs to finish fixing the vehicle. He is unable to get me my vehicle by the end of the second week so I told him I need to go on vacation for a week starting tomorrow. By this time I was already supposed of had my vehicle back multiple times which he fell to come through with. It's now on the 4th week he has had it after saying I would get it back the first I brought it in. He never told me he was going on vacation and he got upset that I was contacting him after I found out, via text when he gave me his number to text. His 4th week having it again, after all the months he already did, he says his mechanic lost the key two weeks ago. Why is it that he knew the key was lost two weeks ago and he is just now trying to order a key for me. He claims that the key was molded the other day however many many locksmith will cut a key for the same day. I know from experience.He told me he is still unsure if my car has been fixed or not. He is the owner. I respectfully had told them that I didn't mean any disrespect but I think that he is treating me very wrong knowing that I am diabetic and have kids 8 and the rest younger. Not to mention a disabled American veteran. When I would call his shop for updates, Different mechanics of his, as well as a man he left in charge while he was on vacation have stated that he does not know what he's doing with his shop. I let him know that they agreed It was ridiculous how he was stringing me along. He called me to complain and say that he doesn't appreciate me talking about his ownership like
