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November 2023 by Sandra M.
I ACTUALLY HAD TO SUE THEM, AND WON. the worst possible experience with their dispute section, rude, abrasive, actually yelling at me. they received a credit memo from the merchant, citibank made an error in the amount, i asked them to correct and refund me the correct amount. they simply said no, and wouldnt refund anything ($1500), said the dispute was closed. after more than a year and hiring lawyers, they paid $2500, $1675 to me remainder to lawyer. what a despicable way to treat a customer of over 20 years.
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October 2023 by Katherine M.
Grace lastrilla was so helpful made the process of opening a new account so easy im so grateful she was there to help alot of banks need workers like her friendly professional and helpful
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September 2023 by Alfred Daniel Reyes
The customer service is hard to reach. Applied for a new card and they gave me a temporary card but It doesn’t work at all. Asked for a permanent card but more than 20 days I haven’t received it yet. Once it came to me, instead of giving the card, they actually sent me a checking books. Idk what to say again. Needs a lot of improvement and update on the systems.
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September 2023 by Gab Anza
Customer service sucks at this bank. Should be negative 5 stars;
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September 2023 by Mike S.
I have a credit card through Citibank that I signed up for at a retailer. I came in to try and pay the bill today because the retailer said they could not locate my account. The banker told me since I don't have a bank account there I can't pay cash. She confirms that if I bring a check she will be able to help me. I went back to my bank and brought a check. They proceeded to tell me they could not help me. They offered ZERO assistance. Not to call corporate and try to help...THEY WOULDNT EVEN LOOK UP MY ACCOUNT. They did nothing. Yes I raised my voice, but I was very calm and kind when I came in and received zero assistance. Also the manager never stepped in. Which I consider to be an issue as well. I'm yelling at an employee in your lobby and you watch and don't say a word??? How dare you allow that to happen lol step in and do something. Protect your employee. Grow a pair. The 1.8 star average review checks out...
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September 2023 by Tatyana S.
I have been a customer of Citi for 20 years today. They closed my credit card and didn't even tell me when I called customer service. They couldn't tell me either. They just told me that I need to wait for the letter and the credit cards companies have the right to cancel if they don't offer that service anymore. This is not how you treat customers I will be taking my money somewhere else and making sure I tell everyone not to bank with Citibank. The bank is also inconvenient. They closed a bunch of branches and their ATMs are at 7-Eleven's. Horrible customer!!! don't waste your time with this bank.
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June 2023 by Lorena Arechiga
Mr. Elmer provided me with great customer service can't say much about other staff.. In the time I was there @ least 5 customer left disappointed that they were not able to resolve their issues. I was one of them. Called customer service and what was no able to be resolved in person was there for about 2hours they solved it in minutes . Lesson learn start with a call first.
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June 2023 by Michael B.
This branch is somewhat easy to get to and to leave, although access and egress is limited by a solid median on Contra Costa Blvd. The staff is friendly, efficient and professional.
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January 2023 by O. H.
Forget all the past horrible service we've received at this branch, today my mom (a wonderful lady in her 80s) went to this branch to deposit the CA Money Payment California just made to certain of the state's taxpayers. A woman and a man both told my mom she could not deposit the money associated with the Debit card to her account with their help. She had to go outside and use an ATM. My mom has NEVER used an ATM, and these people would not make the deposit for her. They are awful here! In addition, i just googled as to how the debit card may be redeemed. It specifically says "or get cash from a bank or credit union teller." This is how horrible these people are. Not only are the unkind and unhelpful to Citibank's customers, they are breaking the law under which the debit cards were issued. "Cash from a bank or credit union teller: You can use the MCTR card to withdraw cash at any bank or credit union that features a Visa logo."
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January 2023 by Frederick L.
This bank is great in customer service also its easy to lock your card in case you forget to take it at the ATM during late nights.
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December 2022 by Lanie Sweet
Not a good customer service. Victor and Elmer hanged up the phone while we are talking to them regarding my mom's account. She has been banking with them for so many years and when she needed their help the most, these people doesn't even want to talk to her. RUDE!!!
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September 2022 by Pablo Mira
Nothing serious. One month waiting giving all the things they asked me for opening an account, and my account is still blocked. I have came multiple times they always tell me is solved and then I have þroblems again. No easy and comfortable for exchange students, even though is next to DVC, is no the worker fault is the organization qho has tl accept things in my opinion. I hope it gets solved soon
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August 2022 by Harry D.
They closed my Account telling that I commited a fraud about encashing my money thru a xheck given by my Atty.. I have to call the Unionbank... get info that they cleared my money. But still, they close my Acct. Went to the bank explain and after 2hrs of the Manager (she is gud btw) contacting the Fraud dept in the Phils. They issue me a new Debit card and apologize how the fraud dept screwed me about my checking account. Its started 19th aug. 2022, and until now... I havent open my citi mobile app because of that fraud they put into my Account. Calling them like 3hrs 23mins until now... No once can help me. 4 depts. And no one can assist me. F****** Circus!
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April 2022 by Kevin Williams
They need 20 more branches in the Bay Area. Seriously lacking in person branch/store. I can't understand their bad customer service mind. We need more stores in the Bay Area especially Brentwood!!!!
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March 2022 by Katherine H.
Worst bank ever. Went into the bank to pay my credit card and was told they don't take credit card payments. What bank will not take your money. I think I need to pay off my credit cards with Citi bank and rip them up.