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March 2024 by Rose &Lejla
3 stars mainly for the fact that they say on their website / on google / and on their phone line that they are open until 12am everyday - however at 11:30pm they had the doors locked and closed … I’m only bothering to write a review about this because this isn’t the first time I’ve experienced this particular store close their doors early, last time this happened they had the doors closed an hour early, I am not sure what time they closed the doors this time but I know at 11:30 when I arrived they were closed. As for the store itself, it’s hit or miss, I’ve found some pretty cool things at this location but typically I don’t usually see that great of a selection - their prices also tend to be hit or miss I’ve found items at great discounts and then other times found them to be overpriced… I always felt like they had slim pickings in the coat department - ironically - because their actual name says they specialize in selling coats … right ? The last thing I’ll add - and this may be just because I always go at the end of the night when I’m sure the employees are tired and ready to go home by the time I’m checking out but I’ve always found them to be on the grumpy side , snappy and short - and unlikely to help with an item if it doesn’t have a tag or you want a discount on a broken item etc… I can’t say that all of the employees are like this because I haven’t been there in the afternoon when most normal people tend to shop here- I would assume their experience with the quality in customer service would been drastically different but I can’t say for sure since I haven’t ever been during that time. Overall it’s not enough of a problem to get me to quit shopping here because it is open the latest (when they aren’t closing up shop early) and it’s close by for me so it’s usually a great option if you’re looking for something last minute because you procrastinated too long and have to find an outfit for some occasion the following day or whatever it is - this is probably the only department type store I know of that has late hours, especially post-Covid.If the store is however NOT open until 12am then they need to make sure they change the hours on their website and phone line and on the sign in front of the store so people don’t go all the way there just to turn around and leave. I added a photo of their store hours sign clearly showing they’re open until 12am everyday except Sunday they are open until 11pm
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February 2024 by J Z
It is what it is. Customers are usually the worst part of going to Burlington
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February 2024 by Kimy
Always something interesting to see
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February 2024 by Yanira Lopez
Extremely long line to pay for items 2 cashiers on a Saturday and the store was busy, management should do better, those two cashiers where courteous and had smiles on their faces but also stressed out, Disgusting management, do better!!
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October 2023 by Gabriel Couch
I worked here previously as a loss prevention associate in 2020-2021 before I quit, and the last few times I've shopped here I've been treated like a shoplifter by the newer employees. The LP at the front (young blonde white girl with the lash extensions) does not know how to do her job as she was glaring at me and my friend (who is also a former employee/supervisor) for doing nothing but shopping, and the only other person she was staring at was a black customer browsing the coats. Literally nothing suspicious going on and they train you to catch certain behaviors/body language that shoplifters have. She was literally just profiling based on clothing and skin color. The cashier Ella was rude and implied that I was going to steal... AS I WAS AT THE REGISTER..... because i inquired about the price of some of the items she scanned because a lot of items are mislabeled (and i know this from working here, when they lose a sticker for an item they just grab something else that may have been the same price, copy it, and slap it on) so looking at the small screen i did not recognize some of the names of the items so i wanted to see what was what. she acted like i was going to grab the bag and run out. The staff was not this incompetent and rude when i worked there, because someone else was managing the store and she knew how to run it. New store manager has rude associates and disgusting store, & STOP DISCOUNTING BROKEN/OPEN ITEMS AND THROW THEM AWAY!! EWW!! There was a dubious, unlabeled glass bottle of murky brown liquid in the food/seasoning aisle and there was chunks of what i can only assume is mold floating around inside. only label was the clearance sticker....... and a lot of the clothing is dirty and stained, beauty products are opened and gross. Everything is a cluttered disaster. Get more staff and teach some of these people how to recover a sales floor...
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October 2023 by Carmen Mendieta
I love this store it’s always full the the only thing is that people steal and there’s no security and these thieves make it so obvious it’s funny. Big bags no cart they take the hangers off and then they go to a place where there is no cameras like the dog accessories , suitcases ?area
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October 2023 by California Angels
You guys accused somebody of stealing because you have a lady in the front that doesn’t know how to greet people and when she was on her phone didn’t see somebody come in and she assumed they stole a shirt when they did not and now you guys are trending on the Nextdoor app and you guys are getting an article written in the east bay times and they’re doing a new segment on abc 7 on your side. Must feel proud. And the fact you guys did not apologize to the person. Amazing. Lawsuit headed your way
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October 2023 by Matthew Summers
Not a very good place. Unfortunate I have to leave a review like this. I never go out of my way to do this but it was that bad of a store.
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August 2023 by Dominique Lawson
Staff was very rude to me and my children. I'm in mourning and needed to find an outfit for a funeral and instead of being greeted with a hello I was confronted with a very rude employee.
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August 2023 by Darlene Green
Great place...the only thing is they NEVER HAVE ENOUGH CASHIERS. LINE IS WAY LONG.
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August 2023 by Jocelin O.
So I drove 30 min because there scheduled shows Thursday close at 12 only to get there at 10:50 to find all lights off and obviously close that's so unacceptable never would I go back please fix the hours
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August 2023 by Shelli H.
I come here once in a while. It is like a Ross or TJ Maxx. I came yesterday hunting for a pair of flip flops. I can no longer buy just any ole pair, I need a little support nowadays. The store has seen better days for sure. Disorganized and scattered. Summer everything was on clearance and very limited. I did manage to luck out with flip flops and found some Reef flip flops marked down to 14$. I stood in line for so long my husband walked outside so he wouldn't get frustrated. I would have left too but I really want these shoes.They have a now hiring sign and it looks like they need employees fast!Another note, the employees that I did encounter were less than friendly. The entire store kinda has stale icky energy. Maybe if your current employees liked their job you would be able to attract more employees. I will probably visit again in the future but with low expectations. Maybe management will read this and fix it. Maybe build up your team morale;)
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August 2023 by Sarjio C.
God awful management. One cashier with a long line, all of them with full baskets, cashier still tries to get them to register for their scammy b******* credit card/mailing list and it takes an extra like 5 minutes on top of that. Store is a MESS. Clothes strewn about. Line took about 30-40 mins of my time today lol. Cashier's don't give a f*** about you.
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July 2023 by Michel Roman
I have a 6y autistic child that has a support animal thats a bird she cant go no where without that bird or the moods come in bad so i was was told by an associate that she was not allowed without legal paperwork I have all the legal paperwork in our luggage since were not from the area so i was told to leave the premises worse worse customer service very disappointed.
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June 2023 by Kevin Hogan
Pro: free parking, variety of clothing products.Con: huge line & bunch of registers but only 1 cashier, needed more staff.