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December 2023 by Cheryl C.
We made an appointment and got there at 11:30. The office was locked and lights closed. The office said they were open until 12pm. I knocked and waited for 10 minutes. A woman opens the side door and claims they had an emergency and needed to close early. She claims she called everyone that had an appointment. We had an appointment and drove all the way from Napa to get here on time. I told her I never got a call. She then accused me of putting the wrong number. WOW talk about being accountable! They decided to close early ignoring anyone's time. I asked for a manager's contact info. She said that I can complain to her! Very unprofessional and careless.
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September 2023 by Ekaterina Kapustina
What a bad office, service and very unprofessional stuff! They got a blood order online from affiliated online doctor organization and didn’t check it had duplicated parameters! When I came in by appointment, the receptionist said she cannot proceed without doctor advise and started calling the doctor! (Why you didn’t align the order before I came in?)Obviously, the doctor office didn’t reply and she said she cannot proceed. I had to go back home with nothing.Moreover, there is MOLD on the ceilings inside and hygiene conditions are poor.Wouldn’t recommend anybody to use this office!
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June 2023 by Linda K.
I had an appointment today at 11:30 am. I arrived at the Pleasant Hill location at 11:25 am. There was a paper note on the door stating this facility was temporarily closed until June 26 (Monday). I did not appreciate having to drive all the way there and see this note. I checked my phone and my email and I did not receive any notification that the office was closed. After I got home and opened the Mobile Check In on my phone, it says "More than 1 minute late. You are late for your appointment and must schedule for another time". Dah -- you guys closed your office -- not my fault. I'm very disappointed. I will reschedule my appointment and let's hope this doesn't happen again.
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April 2023 by John Smith
Arrived here this morning after having made an appointment to get a blood draw for a Galleri test. After registering and providing my insurance information I was told to leave because "we don't do test kits here because we're only open until noon and it's a FedEx issue." Meanwhile Galleri's website and Quest's website say that they do in fact do test kits.
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March 2023 by lisa sunwaye
Prompt on time and very hospitable. Thank you for making my experience Swift
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November 2022 by Albertah Banks
Very courteous and helpfull. Organized.
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October 2022 by SC
Excellent, professional service with pleasant smile and positive energy to charge your day. Did not even fill the needle for the blood samples.Losing the star due to computer failure on the entrance, that was sending me back advising to reschedule the appointment. Hope you fix it next time visit.THANK YOY, Brianna. You are getting five stars!
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October 2022 by Slava C.
Excellent, professional service with pleasant smile and positive energy to charge your day. Did not even fill the needle for the blood samples. Losing the star due to computer failure on the entrance, that was sending me back advising to reschedule the appointment. Hope you fix it next time visit. THANK YOY, Brianna. You are getting five stars!
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August 2022 by Sassy S.
Professional, clean, welcoming and efficient.Made appointment online, followed directions for arrival time, did speedy check-in with kiosk and name was called within 5 minutes.Staff was courteous and mindful of COVID requirements.Phlebotomist Valerie is an ab-so-lute PRO with a positive and calming attitude.Will request this location next time as well. Easy to parkThank you !!
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August 2022 by Brianna Johnson
Had an appointment and was taken back promptly. Lady drawing my blood was very friendly.
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March 2022 by Susan M.
Pleasant and professional experience. I had a scheduled appointment and only waited a few minutes. I would recommend this Quest location.
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September 2021 by Gae Neely Mork
The waiting room is a three-visitor space! So must go outside to wait with no seating. Will never use this office again. In addition, to phone the office with a question, you are bombarded with every piece of advice that you don’t necessarily need! Why not have a system that gives you choices of what you want to ask??? Terrible..
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July 2021 by Dion N.
This location is always lacking in service. Walk-in times have always been super long before corvid. Today I did a walk-in and waited 65 minutes before I received a text that I was up next. I waited at the window for 10 minutes before someone came to the desk who ignored me and I had to ask was I next. I was told they had a lot of appointments. That's it. No other option was available? How is that professional? Never mind the 3 times before where I had to argue with them about my veins. I have deep veins. Very hard for people to find them. These people never could find them and want to poke me multiple times in each arm. Everytime! Everytime I would tell them hey last time this happen please listen. Nope. Once I was told to go another location where people have experience taking blood from the back of my hand. I can't trust people who are this professional. I'm a diabetic but if this the only place I can go then screw it. And no I'm not giving the entire company another chance to butcher me after waiting over an hour. And I don't make appointments because I still wait half an hour. What's the point?
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June 2021 by Tad Scales
Worst place I have ever seen. I went for a very specific test and made certain the "nurse" knew, it was a very very specific test and required special handling. Not only did she not understand the test, she completely ran the wrong test and failed miserably. Now I have to go back in and, get the test re-run. Absolutely pathetic. you also can not reach a liver person to speak with. Don't waste your time or money here. They are pathetic.
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June 2021 by K M.
Violated my rights. Performed a test that had not been discussed! I had crossed off that test on the paper that my PCP had written was only for blood in sample. They performed the wrong test ! When I got incorrect results for test I had declined wrote certified letter to them they have incorrect results and violated my rights! They didn't care so wrote headquarters revoking all permission to ever test anything from my body false negative caused huge problems. They never tested my urine again !
