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March 2024 by Laura Conlon
We decided to go with S&G carpet to replace our carpet upstairs in our house and we’re very happy with our process from start to finish. They are professional, competitive, and we couldn’t be happier with the end product. Thank you, Kayla and everyone at S&G!
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March 2024 by Karen Miller
I needed to replace carpet in a rental unit. The staff, price and installation were outstanding. I highly recommend them!
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March 2024 by Diane
Customer service was fabulous. Kayla went above and beyond! The installers were polite, professional, and did an excellent job installing our bathroom floor and baseboards.
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March 2024 by Brian B
The SG estimator came out in November and we discussed the issues with my unit and why I was replacing the carpet with vinyl. I told him about the issue with leveling and the occasional issue with water intrusion in the corner of the bedroom. He gave me a good estimate and I contacted Kendall Gillette and discussed the bid. I told her the leveling quantity was low and she assured me that they would cover the work in the estimate. The installers came Dec 27 2023 and the night before it rained. For the first time in a year moisture came into the edge of the bedroom. I expected a reschedule but Justin Baldwin said they would not install the flooring. I agreed that it would be reschedules and I would absolve SG for any liability for water issues but he refused. I later talked with Brian Diaz and Justin sent an email saying they would instal but not warrentee the work for anything and sent a waiver. I said that is unacceptable. I expected a good install and would waive any possible water issues. He unilaterally withdrew from the contract.
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February 2024 by Brent Sakotani
Showroom staff very friendly, knowledgeable & ready to help.Installers also very friendly & courteous. They cleaned up after the job was done. S&G have multiple locations around the Bay Area.I called their Dublin store 1st, & was greeted by very friendly staff member who mention that their Pleasant Hill location covers my town. I learned it’s a family owned business & their interactions with customers are excellent. I believe no matter which location you choose, you’ll get the same treatment I got, which I will say is 5 Star.
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February 2024 by J Olson
S & G came through with flying colors. Kendall listened, applied what she heard, and met my specific needs perfectly. It took ME a full month to choose the new carpet. I kept wanting different samples to try, and move around, to see how the light worked with the carpet. Once I made my choice, S&G was ready to schedule the install right away, however, I was not... we scheduled it to my convenience. David and Jesus, the installers, were very professional, and took the time to do their jobs well, and thoroughly. The schedulers were very helpful and positive. Bryan Dias, the manager of the PH store was very helpful, and was knowledgeable about my install. Taylor, in the PH store helped out, even though I was not his account. Vidal, at Accurate Piano Moving, recommended by S&G, was thorough, communicated throughout the entire process, and treated my grand piano as if it were his own, as did his workers. I am very pleased with S&G, and recommend them highly.
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February 2024 by Maile George
I cannot think of any way my S and G carpet experience could have been better! From the time we walked in to the SNG showroom in Pleasant Hill, to win Dylan came out to measure and provide an estimate, to the day the carpet was installed, at a time that met my needs, I could not have been any happier! I was a little nervous about how the installers would make the stairs look, but I need not have worried, they look better now than they looked when the previous carpet was there! Look around all you want, but I would wholeheartedly recommend returning to S and G for your carpet from beginning to end, everything was courteous, professional, and first class!
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December 2023 by Helen Lopez
S&G installed carpet throughout my home (3 bedrooms, hallway and living room). They were efficient, thorough and cleaned up. All services on time! I am very happy with the service, product and their prices. I highly recommend them.
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November 2023 by Ed Santos Jr.
What a great experience! Thank you to Bryan Dias for making this project a success and to Justin Baldwin for his follow-up. Outstanding teamwork that delivers excellence all the way around. We are customers for life! Thank you S&G Carpets!
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November 2023 by Barry Barankin
It has been a real pleasure—in every step of the process—to get a new carpet from S&G Carpets. Kendall was the person who first met my wife and me. She actually listened to what we were interested in, and showed us a variety of options. She was warm, knowledgable, and very accommodating. She answered all our questions honestly and made us feel well taken care of. When the final price came in a bit above what we had budgeted for, she helped us make it work. Later Dylan came to our home to measure the spaces and worked very hard to consolidate the pieces needed in order to reduce the overall square footage we would have to buy. (The small amount of overage is what pushed the price above our budget.) Finally, Antonio and Mattias came to install the carpet. They removed the old carpet and cut us a piece that would fit exactly on our garage floor, and then actually improved the way the carpet looked on our stairs as they were installing the new one. In short, they—like Kendall—went the extra mile to make this experience a wonderful one. This kind of service, from start to finish, is extraordinary, particularly these days.
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November 2023 by Jenna Larsen
Kendall was so great showing me around the showroom floor and helping me pick just the perfect carpet for my needs! Then another S&G store (closer to my home) had a super fast install date, so i didn't have to waste any time after, moving into my new home. And the carpet looked even BETTER than i imagined. Great price too! So glad my Dad recommended them after the great job they did for him too! Thank you, S&G!
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November 2023 by Rinie Lally
The work performed by SandG for carpet replacement was great. I’m very happy with the quality of work. However, I’m only giving 2 stars because the company messed up intake plan of all areas in my house where I wanted the carpet to be replaced. 1 of my closets remains incomplete and I feel awful about this incomplete project.I waited 2+ years to update the carpet in my house, which was in horrible condition from the prior owner. Now I feel like I’m stuck in limbo with 1 closet being incomplete. I called the office and told them the person who came to do initial intake did measure the closet so I don’t understand how it was missed but they claim they have no record of this measurement. They are now saying if I want the closet to be completed I have to pay an additional $650. If you do end up using the company I highly recommend you connect with them prior to start of your project to ensure they’ve captured your request in detail.I do appreciate the quality of work/product. However, an incomplete project left me displeased/unsatisfied for the amount of money I spent.
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November 2023 by Theodora Jackson
S&G carpet professional and efficient. The price was perfect for us, they included the sale pricing with our in home estimate visit. We were happy with the install professionals as well! 5Star S&G job well done!
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November 2023 by Ashley Fernandez
I am not ASHLEY fernandez...i am Sharon Baskett her grandmother. i had SandG install our floors all downstairs in our home and they did a beautiful job...top quality The salespeople especially Arman, Steve the guy who measured and the people who actually installed headed up by Jose Quintero were sp kind and efficient....great job. TY so much.
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November 2023 by Renee Snyder
Mixed bag experience. Kendall at the store was fantastic! The guy that came to the house advised us completely wrong and I'm not happy with my $7000 carpet. Installation was a nightmare! But they did take off some of the installation cost because of what I went threw. Won't go back
