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July 2025 by Jim Song
The staff was friendly, efficient, and helped me with everything quickly.
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March 2025 by Allison Picard
Fast efficient service
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November 2024 by Samantha Fields
Having a Stable, Valid address to keep important documents, personal space for possible letters from family or friends who want to reach out has Been INSTRUMENTAL in How I am able to every day Be Forward in my Goals to be Healthy, Mentally, Spiritually and Physically,
The staff at my Specific Location from Day 1, been compassionate, kind , supportive and nothing but good to me . I have chosen concord as home , I am a Bay Area Oakland , Alameda woman who has found The Area of Pleasant Hill , ( concord , Walnut Creek , Martinez ) a special place to want to call home . Life is challenging for all of us and UPS Store at 52 Golf Club RD continues to support me in all my goals .
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October 2024 by Etta Alex
I opened a PO box. It was a very smooth transaction and the lady running the store was kind and patient.
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August 2024 by didi ignacio
Poor and rude service.
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July 2024 by Harpreet Kaur
I am expecting the owner of this UPS store to read this comment , you need to be aware about the kind of customer services provided at your store.
The experience was extremely disappointing, primarily due to the unprofessional behavior of the staff member at the counter. She insisted that my parents communicate in English, despite their limited proficiency, and refused to allow my sister to assist with translation.
It is important to note that many institutions, including U.S. embassies and federal agencies, provide translation services to accommodate non-English speakers. This approach underscores the importance of accessibility and respect for diverse linguistic backgrounds.
Additionally, when we pointed out an error in the notary service, the staff member reacted defensively rather than addressing the issue constructively. My sister, who remained courteous throughout, sought assistance at another UPS location where the issue was resolved without difficulty.
Given our extensive experience with notary services, it is clear that the problem was not with our understanding but rather with the service provided. We hope that future interactions at your store can reflect a higher standard of professionalism and customer care.
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May 2024 by Jacqueline Paytas
Quick service
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May 2024 by Farrin Choppa
SLOWEST, SLOWER, AND 35 MINUTES LATER STILL HERE ......one person and it took 40 min to print 6 pages and one notery.
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March 2024 by Charley Daly
Easy to get my stuff notarized and great price for services
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March 2024 by Jonathan Young
Customer service. I was immediately acknowledged when I entered the store. Never has that happened in all the many UPS stores I've been to. Service was friendly, easy, and swift.
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February 2024 by Tanesha Moore
Prices are bit much, but employees are helpful, kind and efficient.
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February 2024 by Phoenix Rising
I'm not sure where all these bad reviews are coming from. I've been going to this UPS probably since 2020 when returning packages after Covid lock down, to return Amazon packages and various business needs. I'm there frequently and the service is always excellent! And I'm picky about good service! The economy sucks and everything going up. Not just UPS. And the service members always give a heads up on pricing when I'm there so there are no surprises. I think UPS just had massive lay offs too. It's not personal businesses have to charge for the extra things. They are trying to stay afloat like everyone else. The economy is the worst it's ever been! Despite this the service here at this particular UPS has always been excellent!!!
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December 2023 by Amber R
I can’t believe how far UPS has fallen. They tried to charge me a dollar for some tape to my package. The associate who helped me was professional and courteous which is great but when I asked him why he has to charge me for tape his only response was that his manager said so. Really disappointing and makes me want to take my business else where so I don’t get nicked and dime over every little thing. Shame on you UPS!! We all know you have plenty of money !
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February 2023 by Cali Flower
Absolute rip off they charge you $4 just for them to read your email and then another charge to print a page if you're broke then just say that but stop ripping ppl off
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January 2023 by R R.
Have been coming here for awhile and recently they have new employees. The gentleman that I last had service from was so nice! He helped me with the paper tray and was not letting the difficulty of the machine get in his way. He fixed it pronto. A true Xerox warrior! Great attitude and wonderful fun conversation that even other customers jumped our conversation, while they had a short wait. All were happy!
