Verizon's Pleasant Hill store offers a clean and modern environment for all mobile, 5G home internet, and business needs. Customers appreciate the efficient service, with minimal wait times for assistance. However, parking can be a challenge at times, requiring some customers to drive around the lot to find a spot. The staff at this location have received high praise for their helpfulness and dedication. One employee, in particular, has been commended for his patience and problem-solving skills during challenging situations. Another staff member went above and beyond to assist a customer with billing issues related to a deceased family member, highlighting the commitment to customer care despite frustrations with corporate policies. Many customers prefer the in-store support over online tech support, noting that the staff is friendly and focused on resolving issues without upselling. However, some have experienced difficulties with the website, including inventory discrepancies and confusing appointment scheduling. Overall, the Pleasant Hill Verizon store is recognized for its excellent staff and service, making it a preferred choice for many customers.
Nice staff & had product that Antioch store did not have. Alittle hard to find.
July 2024
Mason, their employee, is amazing. He went above and beyond his duty helping me to battle Verizon phone support for 6 hours. Mason's competence and friendliness presented such a contrast with every phone support employee. Thank you very much for your help!
May 2024
Nice clean modern store. Not had to wait very long for help when there. Sometimes there was lots of parking but sometimes no parking to be found. I have had to drive around the small parking lot until a parking spot opened up.
