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July 2024 by Maria Yordanova
Made an order for pickup. Received a message that the order is ready to pickup and that all items are in stock.
The items weren’t in stock.
Why did you have to make me go in person to tell me the items are not in stock?
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July 2024 by Mary Rae Fouts
Tried this Walgreens for pharmacy prescription service, what a frustrating disappointment. The pharmacy was always understaffed, felt sorry for the workers. Very long lines at pharmacy ... frequently 8 or more people ahead of me ... that were slower than molasses in January to move. Finally threw in the towel and transferred prescriptions to another Walgreens.
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February 2024 by Phillip H.
This pharmacy is broken. Someone who works there is totally incompetent or management is completely failing in staffing. It takes almost a week to fill a prescription there if they do it at all. They never call to tell you something has been filled even after you call them to inquire days later. And this happens OVER and OVER!!!! Walgreens obviously doesn't care.
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December 2023 by Paulina O.
The worst customer service award goes to.... Drumroll please... BARBARA!! She does not belong in the customer service world, she doesn't acknowledge you or tells you the total or asks if you would like a bag none of that! She is just rude pushes your groceries away and when I let her know she wasn't very nice she then decided to go off and call me a despiteful woman and how I shouldn't even be allowed to breathe! Wthell?! Who says that as a grown older woman and to customers!! I then asked for a manager which she refused to call over and kept insulting me name calling me so I wished her a happy new year and left. Barbara if you hate your job so much don't work there because you're miserable!
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October 2023 by Kyle Armstrong
Great place!
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May 2023 by Sayed Hashmat Sadat
This is the best Walgreens in east bay, the staff are super caring and nice in the pharmacy, always informative and caring.They not only tell you about the medicine but additional information that help you understand connection of the medicine with your sickness.
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April 2023 by Melinda Guo
This marks my last time shopping at walgreens.I came to return a bottle of shampoo I bought by mistake. The product was unopened and new.However, I was asked to present my driver's license 3 times, and typed in my phone number 2 times, waited for manager to come and approve the transaction. Took a long time and very annoying, and I'm worried about my personal information being stolen.Horrible Walgreens won't ever shop here again
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March 2023 by Steve S.
May be that the store would get a 3, however, the older large female cashier who resembles the lead singer of Twisted Sister has to be the most rude and unfriendly person I've ever encountered in customer service. This store is super close to me so we were frequent customers for the basics. However, after the third visit in a row where this lady was beyond rude, I'll never be back. This store already has horrible staffing but the people have always been nice. Not sure if this lady is mistaking me for someone else but she killed my business there. I don't mind spending a little more to get better service elsewhere. If I see Twisted Sister back on tour, I may stop back in hoping she's on the road. Until then, F this place.
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February 2023 by Sharon T.
The absolute worse customer service experience in the photo department. The woman I dealt with was beyond unprofessional that I was left speechless. It's very unfortunate as it's stuff likes this that makes me happy to support Amazon.
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December 2022 by olivia s.
Horrible customer service in the photo department. Was calling to check up on an order and the photo clerk was very rude to me. I am understanding and have low expectations about estimated processing times during the holidays so was not upset at all the order had not been completed yet. Was simply trying to check the status of the order and possibly make some changes. I was met with impatience and rudeness. It was an unfortunate interaction. I will not be returning.
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December 2022 by Elena Sidorenko
Terrible customer service. I have been on hold for 1h 44 min so far on the phone .
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December 2022 by Chelsea L.
The worst pharmacy I have ever been too. There are a lot of poorly ran pharmacies but this one takes the cake. Between the horrible customer service and the weekend pharmacist calling out every weekend.. I'm switching to CVS!!!! Never again will I return!!!!
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December 2022 by Gabi M.
This is by far the worst Walgreens pharmacy I have ever used. I hate to write bad reviews but something has got to change with this pharmacy. There is always an issue, always a line, always a "screw up." Their words not mine.
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November 2022 by Emily Elizabeth
Prescription was sent to the pharmacy on Wednesday afternoon, and was still showing "in progress" by closing time Thursday! Called Friday morning, was told it would be ready in an hour. STILL "in progress" by closing on Friday. Called Saturday morning and it was finally ready an hour later. Requested delivery, received message that it would be delivered Saturday by 3pm. Never showed up. Called back after 3pm, was on hold with "more than 3 people" ahead of me, slowly going down to "1 person ahead of you" for 35 minutes. Then the hold message (that aggravatingly repeats EVERY 15 SECONDS) finally stopped telling me there was anyone ahead of me. CONTINUED TO BE ON HOLD FOR ANOTHER HOUR AND A HALF BEFORE IT DISCONNECTED THE CALL! And this is the second time I've had this sort of issue with this pharmacy. Avoid this place like the plague. It's got to be one of the most poorly managed stores in the entire East Bay. I've almost never gotten through to the pharmacy via phone in less than 20 minutes. Horrible hold times, horrible customer service. Just absolute garbage. I'll be transferring my prescriptions elsewhere after repeated experiences like this.
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November 2022 by Karen R.
Booked apt for flu shot . Got there and was an 45 minute wait when apt was booked. It's not only your time that mattered Walgreens. An appointment means an appointment.
