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October 2023 by dan s.
In August, my daughter got a check engine light so she stopped in to have it checked. They nicely fit her in, told her it was a #3 misfire and she needed new plugs and coil packs. Since it's my car I told her to approve it, figuring around $500. Nope, the bill was close to $1000, so they offered to remove the other 3 coil packs and leave just the one and plugs - $500. The parts are overpriced (literally the same coil pack is $62 retail vs the $147.82 charged) and so is labor (it takes under 20 mins to do this work, not the hour and half charged). But that's not my complaint, because ALL the area shops charge this way.My son was out visiting so I sent him with 4 new coil packs, and told him to change them all so they would match. He called me and sent me a picture. This shop broke the connector on #3 when removing it, or it was already broken (and the cause of the misfire) but instead of splicing on a new connector, they decided to epoxy or silicone it on, locking it onto the new coil pack.I spoke to the owner Jeff who said he remembers my daughter coming in.When I explained the problem he said they sometimes repair with a zip tie and maybe it's silicone that was used in this case. He wasn't sure as he said he was on vacation then - wait didn't you just tell me that you remember my daughter? She remembers you). He offered to replace the connector for free but based on the above, I really don't want them touching the car ever again.No reputable shop should perform a hack repair like this without at least a) informing the customer and b) getting the customer's approval. And even then, on principal, I would never do this. It takes maybe 10 minutes to splice on a $15 repair connector, and given the prices charged, why not just do it right?
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October 2023 by Paul L.
I will start by saying I initially brought my car to Firestone they said "they couldn't fix my car" and recommended an engine specialist and recommended Walnut Creek Automotive. Jeff, manager, and team were great, quick, thorough and affordable. What I appreciate more than anything was the quality of work and honesty. in todays market, unfortunately, we the consumer can be taken advantage. This was not the case with Walnut Creek Automotive. I highly recommend them and I will definitely return.
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August 2023 by Jimmy V
WC Automotive is the only place that gets my vehicle. The Boamans are the best in the business.
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July 2023 by Alejandra G.
Nice guy, straight foward communication. However nothing was done to my vehicle. I came in for a noise complain on my brakes. It was a normal noise for him but not for me. Ended up taking my car somewhere else.
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June 2023 by Shannon L.
Service was professional , swift and better than expected. Communication was clear and timely. Will be back!
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May 2023 by Adam Byers
Jeff is honest and prices are fair. I bring all my automotive repair needs to here.
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May 2023 by Ronald G.
This place is amazing they quoted a price for my truck then I came back to pick it up, they said it was going to be more expensive, but they charged me the quoted price and honored it. I would come here again for their honesty.
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January 2023 by Amy Gonzalez
Walked in&didn't even get acknowledged he just started whistling like a weirdo?
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December 2022 by Kriss Pashinyan
The Highest level of professionalism and experience in the automotive repair field. You do not find this type of combination in any privately owned auto repair shop. I can definitely see why they have been in business in the BAY AREA for over 40 plus years. Highly recommend to anyone who is looking for automotive repairs for their vehicle.
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November 2022 by Mel A.
I brought my Toyota Rav 4 in for an oil change. Kriss, the service manager was incredible! Respectful, got the job done, and did a great job on my car. Kriss even setup an outlet area. So, I could take calls on my laptop. Highly recommend!
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November 2022 by Jimmy J.
Unfortunately, the initial contact at this business has changed from Jeff, a very nice, honest fellow, to somebody named Chris, a rude a******* Sorry, Jeff. I won't be coming back.
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October 2022 by Roger K.
Jeff and his team are the best I never can thank them enough for all the work they did on my car . Very honest reliable and everything was done on time . I would recommend Jeff to anyone of my friends and family . Thank you so much again .
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September 2022 by Rhyena H.
I am totally blown away by these amazing guys! First, they got me in right away. Second, they did a diagnostic on my car for half of what the last guy charged. Third, they took one hour instead of the 3-5 hrs most take. Four, they actually explained this weird emission leak my car had and they researched it and found there was no known fix for it. Five, they figured out that my 2017 Kia Niro was under an emission warranty despite the regular warrantee had run out. Six, they did it gratus! Seven, they were actually outraged for me that the last shop had charged me $175 to install a new gas cap (!) and change one sensor! They were the best!!!! They won my loyalty forever. Special shout out to Kriss and Mike! You guys restored my faith in auto mechanics as super intelligent, on it, caring dudes! Thank you!
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September 2022 by Amador A
I brought my Tacoma in to repair a leak in my front transfer case. I explained that I had replaced both front axles and keep finding oil on the transfer case output shafts and body. They quickly diagnosed it as a damaged seal. I was headed to southern california in several days and had hoped to take the truck. They were able to get me into the shop in 2 days and make the repairs in less in half a day. The price was well below what expected. I appreciate their professionalism, friendly/helpful demeanor, and value. Although I do most of my own repairs, I will definitely use them again for work exceeding my capabilities.
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July 2022 by Cynthia Farren
Always awesome, good price, good service and completed on time.
