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November 2023 by Rochelle Paraguassu
I recently had the pleasure of using Acura of Pleasanton, and I couldn't be happier with the experience. I had an emission code pop up on my dash and needed to get it fixed for a smog. From start to finish, they exceeded my expectations and provided top-notch service that truly stood out.The staff were incredibly friendly and accommodating. They made me feel welcome from the moment I walked in. Their knowledge and expertise in car servicing were evident, and I felt confident that my vehicle was in good hands. I highly recommend their services to anyone in need of maintenance or repairs. Their friendly and knowledgeable staff, attention to detail, and commitment to customer satisfaction make them stand out. I will definitely be returning for any future automotive needs, and I can confidently say that you won't be disappointed if you choose them for your cars service needs. Thank you for going above and beyond to take care of my vehicle!
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November 2023 by Philippe A.
Igor, Helder, and Anna are the best. Acura of Pleasanton is a great place to buy a car. Super professional and super clean facility. Igor, great manager. Helder, very knowledgeable. Anna, personable and accommodating. You have a customer for life. Thanks guys!
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November 2023 by Joan Dim
We never go to any other Acura dealerships because service is excellent here at Acura of Pleasanton. Art Mejia assisted with our service this time and he made sure my car was taken cared of and that I did not wait too long. He also kept giving me updates on the status of my car. It was a really pleasant visit.
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November 2023 by William Clift
I recently bought a 2017 Toyota Tacoma at Acura PleasantonNilofar Hussain “Nilo” helped me through the process. She was very professional, friendly, and was able to answer all my questions.Also, the finance manager did a great jobThis is not my first experience buying a vehicle , but definitely the easiest. Thank you, Nilo.
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November 2023 by Bina Nord
We really enjoyed our experience buying a car at Acura of Pleasanton. Alexander Lorenzo has done great job helping us to find exactly what we are looking for, made sure transaction was smooth and all concerns are addressed. Highly recommend and will be back myself for sure.
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November 2023 by Nan Wang
I love the multi-point inspection video with the visual details and explanation of the issues. The service rep was very courteous and helpful throughout the process. The free car wash was a nice touch after each service.
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November 2023 by Lida Finkel
I bought my car in 2022 with the help of Mr. Farooq, one of Acura of Pleasanton consultants. He was a great help when choosing my car and I was able to get a really good deal on my Acura! Thank you very much and definitely will return!
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October 2023 by Peggy Coberly
I was welcomed immediately by my Service Consultant, Art Mejia, when I drove up. He walked me inside, I answered a few questions and then he showed me to the waiting room which offered coffee/tea and snacks. Art gave me regular progress updates through texts, and he also personally came and gave me information and updates. I found the whole experience professional and efficient.
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October 2023 by Omar R.
Staff are very helpful and responsive to your needs. Transportation is provided if needed. Service Consultant Art Mejia is top notch with communication and service. So happy to have come in and have my car serviced knowing it's in good hands. Extremely satisfied with the service.
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September 2023 by Mike Chung
The staffs at the service department are second to none. Always friendly and go above and beyond to resolve my issues. A+.
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September 2023 by Gil Degayo
Landon Bura has been an excellent service advisor and we feel comfortable with his recommendations. We appreciated his reminding us about our brake fluid. He is truly an asset to your organization.
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September 2023 by Stanley Masaki
We have purchased 3 Acura vehicles from this dealership. Each time was a smooth and low pressure process. Our last few transactions were with Farooq. He never fails to make our experience simple and straight forward and comfortable. He is very customer focused and does his best to help with the process and provide options for the client. If the need arises again, we will search out for Farooq.
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September 2023 by V G.
This is with reference to my recent experience at Acura of Pleasanton. I bought my 2014 MDX and always had it serviced there. This is services over 10 years on a car w/ 160k+ miles. During the last service (on 6/22/23) someone in the shop ran over the engine cover. I understand accidents happen and was promised a replacement in July. When I enquired, I was told 8/4. I didn't hear anything till 9/4 so I enquired again. I understand accidents happen but lack of follow-up is appalling. Also, right after the service, I experienced using wipers. I thought there wasn't enough washer fluid and changed wipers. I finally noticed a leak and took it to the dealer. Of course, the service advisor denied it had anything to do with the service. I got a $300 quote which I agreed to. They couldn't fix it and told me parts are back-order. I asked why they didn't tell me when I dropped the car & I was told that the advisor saved me $200 for diagnosis. There is a clear leak, what diagnostic does someone who claims to be an expert Acura advisor need to do? I got the same fixed for $81 in a nearby shop.I just want to get the part that was broken by the dealer. I am asking for nothing more.
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August 2023 by Grace Torakawa
Wonderful service. My car was done earlier than expected! Nice video sent of inspection. That was super nice. Marisol is a wonderful service advisor. So professional and personable. My car came back perfect. Was washed, vacuumed and tires done! So happy with my service.
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August 2023 by Ameen Ahmad
This is our first service appointment for AcuraMDX 2023 with Acura of Pleasanton. Edward was helpful and professional; arranged pick and drop for us and very prompt on answering any questions we had. In addition we needed help with Smog test and I must mention Nicholas ; who went above and beyond to check and address the issue for us. I was impressed by his knowledge and most importantly, willingness to help the customer. Definitely a great experience.
