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September 2023 by Rohan Nagar
If you care about your privacy don’t shop here. They withheld making a return unless I gave them all of my personal information - phone number, date of birth, email and hell even my home address! All under the guise of “having an account” Ridiculous and shady. I’d rather shop at a garage sale than go to this place ever again.
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November 2022 by veronica menes
The pants for my son were amazing!
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March 2022 by Jinna Dirbas
I went up to a group of three coworkers because I had a question about of pair of jeans. All three clearly saw me, but one of them kept continuing to talk about being in high school. I waited about a few minutes of being ignored until I just decided to interrupt them. Bless the coworker who did eventually help me because they were very helpful. Other coworker should honestly be scolded.
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February 2022 by Reena S.
I guess most people would agree with me regarding this store. I walked in, waiting in what was the "line" a group of girls working there were just standing and chit chatting with each other-4 girls maybe 5 at the cash register area. Another customer decided to just go up to the girls and skip the line all together so she was helped right away. The girls kept chit chatting. I walked up and stood at the register and no one looked up or even noticed I was there. Then one girl turned to where the line should have been and asked if my husband had been helped and he pointed at me and the girl just seemed confused. I was eventually helped but honestly won't be coming back. Such s*** service. I guess when times are desperate you hire whoever you can get even if they aren't trained or cannot be trained.
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January 2022 by Sabrina Zenad
I think shopping in the mail stores are impossible to locate non-standard sizes.I come here for returns but the sales people are always efficient and friendly
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January 2022 by Ricardo Hernandez
Bought a few items but staff was not very friendly.
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December 2021 by Jennifer T.
All I needed was a pair of jeans in a size 12. I already own a few great pairs from AE, but there just a bit too small now. The store clerk was helpful, but they only had two pair of jeans in the entire store in my size. Tried them on, neither fit, and so I left. Not a fun shopping experience. The store clerk tried, but she suggested that I try ordering online. I didn't.
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October 2021 by Raymond Orteg.
Good store at the mall good merchandise
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August 2021 by Aciel R.
Black teenage girl wearing pink that day was ABSOLUTELY rude, disrespectful, and discriminatory. She did not welcome us in but did so to almost every other customer. When we noticed that, she had the audacity to stare us straight in the eye and continued to greet everyone else walking in VERY PASSIONATELY. She knew what was going on, but had on a "IDAF" type of attitude. What was even ridiculous was she's a minority herself, but chooses to discriminate against other minorities. WOW! Customer service here is a joke! Never coming here again! Overall, like the other reviews have said, this was a horrible experience!!
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December 2020 by Daniella M.
I absolutely love this store and staff. They are courteous and really help with all my questions. Especially with the Covid rules, can't try anything on. They were so helpful with all the sizes and style questions!!!!
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November 2020 by Leah Sadur
I remember shopping at that one while I was in high school more then Abercrombie and Fitch. I also bought myself two shirts that are short sleeved and sleeveless when my mom dropped me off at the Pleasanton mall while she got her allergy shots at Kaiser at stoneridge on August 22nd 2014
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October 2020 by Rachel E.
I absolutely hate this store and refuse to shop here again. There was seven minutes to closing, and I explained to employees I had driven 30 miles to make a return. She replied that they had already closed. Upon showing you themthe time on my cellular phone, they still refused to allow me inside of the store. American Eagle sucks in Emeryville, California sucks!
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July 2020 by Igor Sak
Best American Eagle store in the Area. Very Clean and they carry almost all the size. For a big (Fat) fella like me its always hard to find size 38 in the store but this location got them all. Very happy and satisfied...
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March 2020 by Angie V.
This is for American Eagles Aerie store. The customer service is awful. No one welcomes you in, no one helps you at the fitting rooms, and they don't give a s*** about you when you're paying. The girls there are extremely stuck up and I felt like I was bothering them with my presence. The clothes are great, but those girls need some type of reality check.
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March 2020 by Laura Castellanos
Th cashier was super super nice and so professional
