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November 2022 by S S.
0 stars!If you value your car, avoid this car wash!This place has to be one of the worst, incompetent, and rude businesses I have ever had the displeasure of visiting. I went here on Thursday, Nov 2 to get my car washed. I paid my 10 dollars at the drive up, typed in the requested code and pulled up to the car wash tunnel. As per written instructions, I put my car in neutral, took my hands off the wheel and removed my foot from the brake. The machine guided my car into the car wash tunnel and began washing my car. As I came to the end of the tunnel, my car was slammed into a wall and came to an abrupt stop. No one came to assist me, I had to turn the steering wheel to realine my car to get out of there, and was greeted by an attendant who threw his arms up in a WTF fashion and started yelling at me. (I couldn't understand much of anything he said).He then insinuated the incident was my fault and I might be responsible for any damage to his equipment. I explained I did everything the instructions told me to do. He called me a liar. And said that I didn't, that he had me on video. He insisted I wait to make sure his equipment was OK. I didn't want any trouble so I acquiesced.Mind you he showed no interest in the damage to my car which was quite extensive. To shorten a long story, his equipment was fine, although he claimed it was damaged but he would be able to fix it and we should just have each of our own insurances take care of our property. I requested a receipt which he begrudgingly gave to me.Fortunately my car was drivable, but with extensive front side damage. In hindsight, I realize I should have called SOMEONE, although I don't know who since it wasn't a moving violation incident. Now I am dealing with insurance who are helping me with my next steps to repair my car.I am not from the Pleasanton area (which by the way is lovely), but I will NEVER go to the AM PM gas station/car wash again. You would be wise to avoid it as well.
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April 2022 by B ST
Worst car wash in the BAY AREA!Half the nozzles don't work, they don't turn on before the brush hits your car. Luckily I'm in a work truck, but I would have thrown it in reverse if it was my vehicle.DONT EVER USE THIS CAR WASH.IF YOU HATE SOMEONE, BUY THEM A CAR WASH HERE.
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March 2022 by Omer Asad
Has diesel at the pump. Reasonable coffee, ice cream for kids.Not 24 hour during Covid atleast
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November 2021 by Paula Kohn
The worse carwash ever, I paid the $15.00, my car doors still had dirt, it looked like my car was sprayed with a hose. I called them, they didn't even offer another wash, told me I was the only one to complain. Don't waste your money
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November 2019 by Malou Eis
I feel strange Everytime I walk in this store. Also they ARE NOT OPEN 24 HOURS. Not accurate. Lack of knowledge clerks. Very weird place.
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November 2019 by J L.
They need to install credit card readers outside at the pump. Such a waste of time to go inside and I can't fill up my car because of possibility of overpaying inside prior to pumping!! I and my whole family would go here to pump every time if they had cc readers outsise. Right now I only stop there if I really need gas and avoid going there at all costs if I can. I'm sure most people feel that way as well. What gas station this day and age does not have credit card readers outside??!
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October 2019 by Pravinya P.B.
Please don't go to this place, they are cheaters.........they charge you extra and blame you....... this place doesn't even deserve 1star. They don't even return the looted money. All are frauds. If you want genuine service, this is not the place your should look for. We got cheated by $60 in the gas station. It's your hard earned money, don't let this cheaters eat it. Be aware!
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September 2019 by Janine F.
If you're coming here for a car wash, DON'T! I got the premium car wash which was $11 (the most expensive). As you can see in the picture I attached, there's still bird poo!!!!! This is totally unbelievable and disgusting. Throughout the entire car wash, it smelled like sewer water. GROSS!!!
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July 2019 by Setareh A.
Absolutely f****** terrible. The new ownership is scandalous, dishonest, disgusting and rude. From charging more than what the shelf price tag lists (and hoping you don't notice) to operating the car wash with no soap. The long time employees have dwindled to two and have been replaced with rude, don't-give-a-fuck people. The owner is a sexist, rude, dishonest man. Avoid this ampm like the plague.
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May 2019 by Barbara Fenn
Love the .87 52oz drinks
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July 2018 by Sarah M.
I should start off by saying, it's my first review. And sorry folks, it's a long one. If only you could give 0 stars. One of the employees was extremely rude and nasty. What company let's their employees yell and scream at their customers? Apparently this Arco AmPm does. My mother and I were getting our cars washed when we noticed the machine said it was out of service. We went inside to get it checked out. It was some goof and the employees had to come out and work the wash manually? Anyway, my mom goes up first and the machine didn't catch her cars wheel and forces the car backwards. (Cars are supposed to be in neutral) One of the employees was watching closely from behind. I'm not sure why he was there? But was skimmed. He proceeds to knock on my mothers passenger side window harshly and scream at her. When it wasn't her fault at all. There was 0 amount of respect in this man. My grandmother was in that passenger side seat. When my moms car finally made its way inside, the man approached my car and flatly calls my mother rude, he didn't even listen to me. I don't know what possessed him to step in back of my mothers car when the controls are inside the car wash. After the whole ordeal my mom goes inside to complain and ask for a receipt. She also asks for the employees name, to complain further I imagine. The other 2 employees give her what she asks with that guys name on it. The rude employee waltzes in and rips the receipt right out of my mothers hand. In front of all the customers! I can't believe the nerve of this guy. That employee deserves a major time out. He has no idea how to handle any customer service.
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April 2018 by Jack P.
I stop to fill up at this gas station twice a week and put in $50 of gas in my SUV and buy about $10 in food as I head from Tracy to Palo Alto. Every time I go in there they there is a sign on the bathroom door saying the bathroom is out of order. If you ask them, they will give you the key and there is never anything wrong with the bathroom. This evening, I went in and this time they would not give the key. I won't go back and they have lost a customer that went there often.
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February 2018 by Abby Rob V.
Cash or debit only Pump does not stop at prepaid amount So you have to go back and pay the remainder
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January 2018 by RayTau K.
WORST COMPANY EVER! I have lived here a few months and go to that gas station frequently. Today I pumped gas as usual only to have the entire gas handle come off. I go to another pump to begin pumping gas, go and report that the gas pump is broken only to have the very rude female cashier and her incompetent coworker tell me I have to pay for breaking the pump??? Who gets charge for breaking a pump by merely pumping gas? They were serious! Wow! This was a result of your faulty bootleg, machine. Passed by a few hours later and the pump was miraculously fixed. NEVER will I patronize this ARCO again!
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December 2017 by Lola F.
This is a nice and clean arco gas station,very nice employees, but employees smoke cigs in the bathroom sun 1pm ,got to my car,smelling like cigs