-
March 2024 by Fred L.
Working with Mejgan was great. She kept us informed through the process and I'm definitely happy that we were able to get our HELOC processed. Took 29 days from start to finish. Thanks Mejgan for all of your hard work.
-
March 2024 by Francesta M.
I would like to acknowledge Ms Patricia Johnson of the asset recovery team,she was very thoughtful in her approach and very professional in explaining why she had contacted me, she helped me to resolve my issue and was a pleasure to talk with. Wish I could more than five stars! Phil Morish
-
February 2024 by Michele A.
Farzana helped me refinance my Bronco and went above and beyond to make sure everything went well. She is professional and kind. I'm so glad i called them!
-
January 2024 by Frances S.
The review is in reference to the real estate loan department. Working with Mejgan Koenig has been a pleasure! She made the process of applying for a HELOC relatively easy and always kept us updated on the status. She was patient and kind, and I highly recommend her for any real estate loan needs!
-
November 2023 by Kodryck Cogmon
Disappointing unprofessional unreliable undependable. I spoke to Eric one time he never returned my calls. I found my own car. I would never recommend that service.
-
November 2023 by E J.
This review is in reference to their auto loan department. On my October statement, it showed my payment date has been moved up to the 10th of every month. When I completed the paperwork for refinancing, I established the payment date to be the 15th of every month.I did not receive any written or electronic notification that it was changed! As I recall from having owned vehicles with other financial institutions, the customer is the one who dictates if a payment date should be changed!!!! I am not pleased with this unscrupulous act because I was also assessed a late fee of $13.29 on October 23rd to squeeze more blood oh I mean money out of me and it will also appear on my credit report as a late payment, which I will dispute!! Initially, I would have made my payment on time if it was not changed without my consent and October 23rd would have been within the 10 day grace period. The person I have spoken with thus far in Pleasanton does not know why my date was changed has referred my case to another department and the loan specialist who assisted me with the refi is out of the office until end of month. This office also harasses me with phone calls requesting payment within the grace period but THEY NEVER HARASS MY WIFE who also has an auto loan with them when she makes her payment within the grace period!!! I am full- fledged Alameda County employee who is a paying union member that works in Financial Services and I believed credit unions are established to support union members but also the community...so they think they can pull the wool over my eyes without recouse! I am also inclined to complain to the NCUA, BBB and Consumer Affairs. I am currently awaiting a call back and I will probably move my children's savings account to ANOTHER FINANCIAL INSTITUTION DESPITE WHAT THEIR EXCUSE IS FOR ACTING UNSCRUPULOUS AND DEVIOUS!!!!
-
October 2023 by XR J.
Been using them since I was in high school. Just got my motorcycle refinanced through them and it was a breeze and I saved a TON of money on the interest rate. Highly recommend!
-
July 2023 by Shane H.
This review is about the whole company in general. They closed my Checking Account with no notice or email or phone call, a few hours before I get paid from my work, so basically I'm screwed with paying my bills and buying groceries until they can fix this mess they've made, and I'm stuck with whatever money I have in my Savings which is barely any after paying my mortgage.
-
March 2023 by Brian L.
Wonderful Service! We are longtime members and have always been pleased by the staff here.
-
March 2023 by Cossette S.
This is the only financial institution that keeps my money. I have total trust in using the credit union.
-
March 2023 by R M.
Excellent. The staff are very professional. I have been banking for many years with 1st United Credit Union.
-
March 2023 by Gigi V.
Great helping.he staff very friendly and willing to help. thanks
-
March 2023 by Theo C.
The employees were very professional and courteous. They were also able to solve my problem very easily within minutes.
-
January 2023 by Cathy M.
If you want incompetent people to waste your time whenever you have a quick question about your loan, go with 1st United. They've only been my loan provider for a few months and I can't get one straight answer from their customer service. Seriously, don't bother. Go somewhere else. I'm transferring my loan as soon as possible.
-
December 2022 by Monique D.
I am so satisfied with the immediate prompt help that I was able to receive from Vice President Mrs. Savage and Roe Crawford over the Asset Recovery Department. I have a been a member for over 14 years with this bank and I have always received great customer service, However the help that I was able to get from these ladies at such a vulnerable time in my life is beyond words. They are true angels sent from heaven above and words can not express the gratitude that I feel. I was on disability for quite some time and I had significant issues with my account. I was very frustrated and agitated when I first called because of a dispute that I had been battling for almost a year. I was not exactly a happy camper when I first spoke with them. I am truly amazed of the efficiency and team work that I have witnessed through these ladies. After my account was reviewed and approved by management I was able to get everything sorted out. This all took place during my birthday week and I am so grateful that they were able to make sure my account was promptly taken care of before my birthday. I definitely recommend 1st United Credit Services to anyone seeking a Credit Union that goes above and beyond to protect your funds. Mrs Savage is a great leader and it reflects through her team. Thank you ladies. God Bless.
