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March 2024 by vishnu nair
Experience at the Avis was good. The lady at the counter was soft speaking, helpful, and made the process to taking the rental car easier as it can get. We were in and out in 2 mins apart from waiting for 5 mins. Only thing I noticed is the $200 deposit fee that they are charges to rent a car added to the rental cost. It felt like they don’t trust us. I asked whether they would not charge this if we are a member but she said no it’s for everyone. Guess they don’t trust the customer anymore. I guess that’s their policy and it applies for everyone so I am not complaining just letting it known. But i felt they don’t trust us for just a moment. Anyways it’s good I will go again.
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March 2024 by Katie Evenson
Horrible service
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March 2024 by Serdar Yildiz
good cars and good service ??
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January 2024 by Mohamed Risaldar
So far experience with Avis.
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December 2023 by Venkata Ramana Rallabhandi
We were charged $60 for 40mins delay where the day rental cost is $75. Frustrated with this experience.
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December 2023 by Suresh Kumar Muthumal
I recently had the unfortunate experience of renting a car from Avis, and I must say it was far from satisfactory. I feel compelled to share my negative encounter with the hope that others can be informed before choosing Avis for their car rental needs.First and foremost, the billing process was a complete nightmare. Despite not renting a car this time, I was inexplicably charged. Trying to rectify this mistake with their customer service only added to my frustration. The representatives were unhelpful and seemed indifferent to my concerns.The communication from Avis was also severely lacking. There was a noticeable lack of transparency regarding fees and charges, leaving me feeling deceived and taken advantage of.I have rented cars from various companies in the past, and this experience with Avis has been, by far, the most disappointing. I expected a certain level of professionalism and customer service, and unfortunately, Avis fell short on both fronts.In conclusion, I would strongly advise against renting from Avis based on my recent encounter. There are plenty of reputable car rental companies that prioritize customer satisfaction, and I regret not choosing one of them instead.
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November 2023 by G MS
Car was dirty inside and out
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October 2023 by Akhil Anand
3 out of 4 times no one will be there to attend, and not a good customer service at all.
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October 2023 by Shannon Wells
The vehicle I was given had wipers that were so corroded the rubber was coming off. I found this out on the highway in a rain shower. I expect a rental agency to at least check the safety equipment on a vehicle. I will have to add that to things I check when renting with AVIS
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October 2023 by M Ch
Terrible experience. Amount charged was different to the charge shown in the reservation, and the car was all dirt and had to clean the trash by myself
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October 2023 by M Jones
Friendly professional staff. Car was clean and ready to go.
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August 2023 by Tiffany C.
We have heard many horror stories from family about any rental car company but Enterprise or Alamo. So all these years, we avoided other companies. But, when we needed a local rental car place while our car was in the shop, we looked for other options. This place is literally a hidden gem! We didn't even know it existed had it not been for yelp! The lady who checked us in was super nice and since she had other cars available even gave us a free upgrade. Check out was another lady who was just as nice and the poor lady was working so hard checking people out at the end of the day. We wouldn't hesitate to use this place again should we ever need to rent locally. Pros: nearly $100 cheaper than other companies. Nice staff. Cons: closes early. No direct number but most rental car companies don't have one. They also had a note on the windshield that says you may need to pay for sand, dirt, mud, spills in the car? We didn't have any issues but not sure how strict they are with this.
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July 2023 by Kelley Couch
So accommodating, way more professional than Enterprise, faster and cheaper.
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July 2023 by K M.
Amazing customer service , I think her name is Laura - she deserves best customer rep award . Very accommodating , fulfilled our special request and everything was very smooth . The car we got was in great condition too . This place would be my first choice in future rentals , no doubt.
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June 2023 by Warren Shukis
Close to home, good service and competitive rate. One issue: Corporate didn’t know you could drop off when office was closed . . . you can.
