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January 2024 by Nichole S.
Stopped here the other day to pick up some goodie's. I ordered ahead so it was already packed up and waiting 4 me. I decided to take a peak around the store. I liked that everything was well organized . They have a great selection of buzzballz & other liquor. The employees were friendly and helpful!
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December 2023 by Paulo Diaz
Friendly staff and willing to help. Great prices.
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November 2023 by Nitu S.
I asked the guy at the register about his recommendation on tequila and he introduced us to something new. Can't complain when that happens.
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November 2023 by Dave Herzstein
Lots of parking, lots of twists and turns to get to the parking lot.
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September 2023 by Kimberly J.
This location has all of the goodies I like to purchase. The employees are friendly and helpful. Keep up the good work friends!
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July 2023 by Brian C.
Went to the counter with some beer. The clerk asks for my ID which was questionable to me since I am over 65 - did not want to create a scene so I took it out to show it to him. He actually GRABBED my ID out of my hand and scanned it. Boom just like that they have all my personal information. It was too late to say no and go somewhere else. All information on the front of your CA ID is contained on the barcode on back. I questioned him about it and he was well versed on giving 2 minutes of a BS argument including the LA county Sherriff requirement to scan the ID. (Pleasanton is Alameda County...) I'm never going back. Beware if you go there, (show the ID if asked), but refuse to give them your CA ID to scan. It is not required by any law for them to scan an ID, it's a corporate thing. Also not sure how secure there system is to an attack to seal customer information but if that happens your information is gone.
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April 2023 by Jay R.
I'm 64 years old and took a 6pack of beer to the counter for purchase at the Pleasanton, CA location. The cashier asks for my ID which I initially thought was a joke. I then show my drivers license and she attempts to take it. I ask what she's doing and she says that she needs to scan it and that it's "protocol". I refused and left the store. Been coming here for 20 years and not only never dealt with such a request, but never felt my privacy so potentially invaded. If this is actually BevMo's new policy, Costco will not only be getting my business, but I'm certain many others as well.
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April 2023 by Tracy B.
I purchased a gift card for a friend in December 2022 for a friend at the Pleasanton store. She went to make a purchase at the Albany location and was told the gift card couldn't be used because they had a new system that wasn't accepting gift cards, she then went to the Emeryville location and had the same issue. She tried again a couple weeks later in Albany same thing! I then contacted their customer support via online twice and NO response! She gave me the card back and I attempted to use it in Pleasanton in January and the same thing happened to me. I contacted customer service again for the 3rd time and they emailed me stating that my gift card was active and it could be used just to show them the email (see screenshot). I showed it to the manager (Emilio) he then said he couldn't do it, he then contacted his boss and he told me that said there was nothing they could do (rudely walked away and left me standing at the counter). I feel like BevMo is selling customers gift cards taking our money knowing that their system is no accepting them. Why are they being sold???? I am highly disappointed with them and will not be making any other purchases with them in the future. If anyone else has had this same issue it needs to be reported.
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March 2023 by Piyush J.
We sometimes come to this BevMo location, service is either a hit or a miss. Our recent experience was with one of the team members KYIRO. He was so friendly, helping and professional. Having this experience with KYIRO was so pleasant, he spread amazing energy and left us with a very pleasant experience. From helping us find what we needed and recommending some popular choices. It was like a friend helping you shop. We appreciate service and welcome like this, which isn't easy to find after Covid unfortunately. Definitely coming back only to this location going forward because of KYIRO! You're awesome!
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March 2023 by jason bratina
Nice seeing a spec's out side of Texas. This is a serious compliment. Huge selection of wine, liquor and beer. Nice professional and knowledgeable staff. No complaints.
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February 2023 by Zach G.
This BevMo location is probably one of the better ones. The staff have always been helpful to me and the prices are good. The selection of spirits isn't quite as extensive as similar businesses, but there's an extraordinary selection of beers that is very hard to beat.
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February 2023 by Kyro Brown
From a everyday customer (☝? Allegedly) Now to a Full time Employee who values his company and we have a Great Staff who are always willing to go above and beyond for Customers and Each Other? ????
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December 2022 by James C
Great selection. Even though they were short staffed, they helped me find what I was looking for. Great store.
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September 2022 by Roy S.
Wow this is a really poorly run operation. Its obvious BevMo! Has been going downhill for a while which is why GoPuff probably scraped it up on the cheap. Here my experience the last two days:Yesterday, i decide to give BevMo another shot as im typically a Total Wine shopper but i couldnt find a particular bottle of whiskey i really want. So yesterday i fire up the app just to do a quick browse (why waste a trip if i can check stock in app i said). I immediately get a login prompt -- annoying! Cant browse or anything without a login. So i do the password reset thing -- fail. Says my code invalid. Try to create a new account -- error. I literally cant even browse!! Im looking to buy a $250 bottle FFS!!Today i decide to go to the store. I find the bottle i want!! Perfect! Its behind glass so manager has to do his thing -- i get it. 10 min later, he comes out and tells me they have to "shut store down" because their PoS system is going haywire. What?!!! I thought he was joking but he wasnt. I walk out in disbelief. Its perfectly clear this is just a poorly run enterprise. Whatever the hell GoPuff is trying to do, it isnt working or they dont know how to run a brick n mortar shop. Or maybe they're starving the stores of resources so they can shut them down. Maybe all they wanted was distribution network. Who the hell knows. But this is amateur stuff. What an fn joke!
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September 2022 by Jeff Wilbanks
A store with any kind of liquor you could want. Need I say more?
