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February 2024 by Anthony Mah
This shop worked closely with me based on my budget and preferences and came up with a solution that’s affordable and practical for my situation while other shops just give a high expensive quote without any flexibility. Thank you so much CARSTAR!!!
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February 2024 by Rosita Soliman
People are very nice and they keep their promised. If you are looking for peace of mind and well trusted for any repairs you need for your car this is the place.
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February 2024 by Ritika Sharma
I had a good experience with Chilton. They repaired the car in timely manner and kept me informed during the entire process.
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January 2024 by Angelina Sosa
Great service!
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January 2024 by Terry Han
Great job on the repairs, and very helpful customer service team!
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January 2024 by Maulik Shyani
Very poor services by Chilton, Angelica was the agent and couldn't help much. They scheduled our appointment after ordering all the part and informed us that we will have a car ready. When they started working on the car, didn't touch the car for 2 days and said we had other cars ahead of you. It took almost 2 weeks to fix the car. RUDE AND RUTHLESS SHOP.
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January 2024 by Kathleen Kunitomo
The staff was friendly, answered my questions, and was straightforward about why they couldn't answer other questions.
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January 2024 by Lorna Witherspoon
Very easy encounter. Excellent service.
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December 2023 by Yon-Seo Kim
Prompt responses and excellent work!
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December 2023 by Shuaib Shuaib
People are very friendly and finish work as estimated time.
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November 2023 by Ai-Khanh Nguyen-Cole (Bloomies Studio)
Thank you so much for fixing the bumper of my Model Y. Your service was amazing and returned sooner than promised!
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November 2023 by Himanshu Mittal
Had my Tesla model 3 repaired. I searched many different body shop on yelp/Google and finally decided to go with CARSTAR in Pleasanton.On my first visit, I met Sean and he carefully looked in damaged area and explained me what all they need to do. He told me that they need to order few parts. I was given an option to leave car or keep it until part arrived. I decided to keep it as car was drive-able.They called me when part arrived and asked me to bring car. This time i met Angelica. She inspected all corners of cars in detail, explained whole process again and gave 1 week time estimate to replace damage parts, paint, wash, polish etc etc. They even took care of some scratches I had from past (extra care). In that week, they kept me up to date with text messages.I got my car back on time (i have heard bad stories from other users dealing with Tesla shops, But mine was very pleasant).I was quite happy with finishing they did and will highly recommend them. Thanks Angelica!
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November 2023 by Joseph Chiu
Absolute amazing service from the whole team! They made the whole process easy for me and were quick to receive the part and make the repair. The cherry on top for me was that they cleaned my car for me! It looked almost new! Amazing job on replacing the front bumper, thank you!
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November 2023 by Fayez K.
My experience with CARSTAR Chilton was like watching a mime performance - it left me quite unsatisfied and frustrated. Despite their high rating, their work on my car deserves just a mediocre score of 5 out of 10.The main reason I'm giving them a 1-star review is because of the time it took. I dropped off my car on 9/19, and they said it would be ready by 10/13. They kept saying everything was on track, but on 10/11, they started making excuses and delayed it to 10/17, then 10/20. On that day, they even offered to give me a rental car because they needed more time. I declined but asked if they could do a small touch-up on my front bumper while they had my car. They didn't do that either. iThe repair they did on the back of my car inside the trunk was just OK. I expected a cleaner job. I have attached the pictures for comparison between the original vs their jobBefore handing over my car, there were some sticky pine tree drops on the trunk. They didn't bother to clean even the area near the accident spot, which was a disappointment.Now, about the paint job - my car smelled like fresh paint for days after I got it back. I believe that after the paint has been dried they should ventilate it. every time I sit in my car it gives me a headache. To sum it up, my car sat at their place for almost 35 days, but they worked on it for less than 65 hours. The long wait and so many excuses left me really disappointed.
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September 2023 by Pedro Esquivel
Carstar Chilton of Pleasanton made an excellent job of estimating cost and timeline for the completion of the repair. They kept me informed of the progress, took great care of the vehicle and the work was spotless. Angelica was great in providing details and ensured that the vehicle was delivered extremely clean.Services: Painting
