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November 2023 by Abhijit Joshi
My experience with CARSTAR Chiltern was nothing short of fantastic! The level of communication, speed and quality of service, and overall professionalism was exemplary. I highly recommend CARSTAR Chiltern in the event you need a body shop. They were also highly recommended by my insurance company for my Tesla.Service: Painting
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November 2023 by Kevin O'Neil
You guys did a good job handling my totaled Camry and working with State Farm to help me get a new car.
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November 2023 by Julie Lee
Great services including follow ups and communication with my insurance company!Service: Body & Trim
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November 2023 by Fayez K.
My experience with CARSTAR Chilton was like watching a mime performance - it left me quite unsatisfied and frustrated. Despite their high rating, their work on my car deserves just a mediocre score of 5 out of 10.The main reason I'm giving them a 1-star review is because of the time it took. I dropped off my car on 9/19, and they said it would be ready by 10/13. They kept saying everything was on track, but on 10/11, they started making excuses and delayed it to 10/17, then 10/20. On that day, they even offered to give me a rental car because they needed more time. I declined but asked if they could do a small touch-up on my front bumper while they had my car. They didn't do that either. iThe repair they did on the back of my car inside the trunk was just OK. I expected a cleaner job. I have attached the pictures for comparison between the original vs their jobBefore handing over my car, there were some sticky pine tree drops on the trunk. They didn't bother to clean even the area near the accident spot, which was a disappointment.Now, about the paint job - my car smelled like fresh paint for days after I got it back. I believe that after the paint has been dried they should ventilate it. every time I sit in my car it gives me a headache. To sum it up, my car sat at their place for almost 35 days, but they worked on it for less than 65 hours. The long wait and so many excuses left me really disappointed.
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October 2023 by Cheng-Hsueh Andrew Hsieh
Friendly, amazing staffs helped me secure part in the midst of auto workers strike, in order to fix my EV in time when gas price approaches $7/gl
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October 2023 by Lori Simonds
Kept me updated though the entire process. Picked up my car it was so clean looks beautiful!Service: Painting
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September 2023 by Ramya B
They did a great job fixing my Tesla, got the car back in a week. Front desk lady was very niceServices: Painting
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August 2023 by naresh shetty
Good job and great customer serviceService: Body & Trim
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August 2023 by Linda Hurley
They were great!
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August 2023 by Viswanadh D.
I had my Tesla Model Y repaired here after a Collision and had a bad experience at the end. Its not even 6 months old tesla.Cons:1. Multiple scratches are on the wind shield and CARSTAR denied that it happened at their place. These scratches are clearly visible when there is a sun reflection and I have not see them before giving this car to CARSTAR2. after the repair, I had to take my car again as I started hearing rattle sounds while driving and CARSTAR identified that some of the screws in the tail gate were not properly secured and they have tightened it. I still get the rattle sound and CARSTAR couldn't identify the problem and gave up. CARSTAR asked me to try going to TESLA service center (or) some other TESLA authorized bodyshop3. Front office staff are willing to help, but the actual staff who work on the CAR doesn't seems to be technical enough (or) they don't know how to diagnose or fix issues.Pros:1. I got the car back a week earlier than whats promised as the parts arrived sooner than expected.2. Front office staff specifically "Sean" seems to be responsive and willing to help. "But the actual staff who work on the CAR doesn't seems to be technical enough (or) they don't know how to diagnose or fix issues."
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July 2023 by R Hall
Luis and his manager did a great job. They were very professional and courteous. I am very happy to refer this shop to all my friends.Services: Steering & suspension repair
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July 2023 by Big S.
Used this place twice. Both times my cars had been hit in the back. Their work quality was awesome. Had my cars looking brand new both times and did the job in a timely manner. Will definitely recommend especially since not everyone works on Teslas but these guys do. Great customer service as well.
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July 2023 by Avneet Singh
This is long overdue. I have had my car repaired by Chilton on 3 separate occasions and each time the service, turnaround, and communication has been excellent. They work on many Tesla's so they understand the special care needed around the battery.I highly recommend Chilton to anyone. They have certainly won my continued business.Services: Body & Trim
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June 2023 by Scott Horton
Great service and communication from this shop. They kept me informed of progress and timing along the way. They did a perfect repair to my truck after hitting a deer. They worked with my insurance company directly. Very happy with Chilton auto body.Services: Painting
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April 2023 by Shawn Azimi
Prompt and good jobService: Body & Trim
