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November 2023 by Melanie Hayes
I had an appointment for an oil change Monday at 11am. By 12:45 they still had not taken my car back so I told him I would like to reschedule. He told me to come back at 8am the next day. I returned at 8am. Only one other person was there waiting and they quickly sent her on her way after assessing a tire issue they couldn’t fix. I was still there for almost two hours and during that time approximately 4 other customers dropped their car off. One of them the manager engaged in a political rant with about Obama and the current president which included many racist and mysoginistic comments. Needless to say after spending 4 hours in your waiting area over two days with no apologies or explanation I will not be returning.
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November 2023 by Ashlee Osborne
Greg is outstanding! Extremely attentive and knowledgeable about all things cars. I really appreciated his help in getting me some new tires. Great pricing too!! Will come here for all of my tire needs!
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November 2023 by Jason Hamilton
So I had an issue with my tire and from what another tire shop had told me, was that I would need a front tire alignment, along with 2 new front tires which I knew it'd be a hefty price but at the time I was in a rush to get somewhere, so after I finished up with my errand I found this place close by. I went in and told them my issue, and Daryl was very helpful and explained their diagnose of my tires to me in a way that made sense. Him and his team were very friendly and thorough with my car. And again I was previously told by another tire shop, my car needed an alignment in which Daryl let me know my car didn't need it that and thankfully that took my price down a lot. And honestly I was told I'd be waiting till 530 to 6. So I was happy to find out they were finished up with my car close to 5pm which was an hour or so definitely didn't have to wait too long. As my first time it was a nice experience and would highly recommend to anyone in the area to go to.
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November 2023 by Austin H.
I have been coming to this location for my last 3 set of tire replace already. Today my experience had completely change what i think of this location. I have a nail in my tire and I request a repair, the technician recommended a replacement due to tire thread is worn out. So I agree to replace 2 rear tire. He quoted me $1100+ for 2 tire. I told him my last set of same tire I pay alittle over 1k for a set of 4 tire. Then he starting telling me, I can take couple service out which I can save about $150. But it will still cost $950. I felt he is not honest, so I left and went to a location less than a mile away. I pay $636 out the door for the same 2 tire.
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October 2023 by Nicole H.
Got an entire set of tires last year and 3 months after the sensor broke so I had to get a new one couldn't afford so had to wait, now I'm trying to get the new one that is a result of poor installation they said and my lock key is missing.
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September 2023 by Audra C.
Just wanted to update my previous review. I called Carlus on a Sunday morning as they were the only place opened. He told me to come in and they would look at it, but never promised me anything or said they could fix it. Boy were they busy when I got there. I had to be at work at 6:00 that night and Carlus and his guys got my tire fixed and on my way before they closed. Carlus was nice, professional and explained to every person that came in, how busy they were. He never promised anyone anything and was nothing but nice to everyone. I appreciate Carlus so much, and will definitely be using them again.
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September 2023 by Rin Chan
They Said the wait would be a bit long but manager and techs actually got me out fairly quickly! They were very nice! Great customer service and now my car feels so much better
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September 2023 by John J.
I should have read reviews in yelp before visiting this store and found another store. Anyway I had a flat tire and could not move my car. I ended up replacing all four tires since store manager told me there were not much tire tread left. He could not fix a one flat tire. It was my fault that I was fooled to replace all 4 tires. However quality of work was terrible. When I picked up my car, I found stains of tire lubricant on all wheels and a big gash on one wheel which I did not have before. I regretted not to visit American Tire store where I had a excellent experience before. Avoid this store and I never recommend this place.
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August 2023 by Brianna Joseph
DO NOT COME HERE! YOU WILL GET TAKEN ADVANTAGE OF. I got a flat tire near Pleasanton, my AAA driver took me to this place since it was the only close place open on Sunday. They had my tire size in stock BUT told me I need all 4 replaced ASAP and it was unethical and unsafe to change the 1 tire. Even though they only had 1 tire in stock and did not give me any options to order or whatever. There was another customer there who got a flat as well, and they were trying to convince her that she needs 2 tires done. The 1 tire for her was $300!! I had to tow my car again out of this terrible shop and ended up taking it to my local America's Tire. It's funny, my Lyft driver AAA called told me a gentlemen he picked up recently was told the exact same thing as me and had to tow their car out this place as well!!! I ended up getting my tire change at America's Tire without an issue or safety concerns about my other tires. This place literally used scare tactics!!! It was a waste of time coming here!!!! They'll take advantage of you if they see you're in a bind!!!
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July 2023 by Robert S
I had a flat tire that I needed replacing while visiting the area. While they took a little longer than expected (was told it'd be ready the afternoon of the same day), when I picked up the next day, I was assured the spare tire was back in my car. After being about 1.5 hours away, I was informed that the tire was in fact left at the shop. I feel that any tire shop should place the tire back in the car as soon as its removed, but this wasn't done.I requested that the tire be replaced or shipped to my house (as I wasn't going to drive 3 hours to remedy a mistake the shop made), but they delayed this for around 3 months. I had to call nearly twice a week and they continuously said the classic "I'm busy", "I haven't had time", etc. excuses and never got it to me. They never called me back; I had to continuously reach out to them. They offered to cover the cost of a used spare tire for my car, but only for a $40 budget which was completely unrealistic based on the several tire shops I was forced visited locally. I probably wasted around 5 hours having to research and visit local tire shops and continuously call this place. While I had the tire replaced (alignment wasn't done right, had to have a local shop do it correctly), it was only after I was back in the area that I could grab the tire.Carlus seems like a good guy and always responded, but the business seems severely understaffed and wouldn't own up their their mistakes. Bad experience overall and I cannot recommend this business
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July 2023 by Michael Juniphant
Worst service ever. I called to get a quote for tires and an alignment. I just received 2 from 2 other shops over the phone. The guy here said I had to come down to the shop and kept quoting a starting at price. I told him I just got 2 other quotes and that they just looked up my tire with no problem. He then just hung up on me. Very rude and terrible service.
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July 2023 by Not Available (sole1997)
NO CUSTOMER SERVICE & Do Not Trust this Automotive shop at all.Spoke with Carlos (Manager) via phone and made the appointment for 10a/11a for next day, he asked for my contact information during the call. Dropped car off the same day since my battery was flat, I bought tire air compressor just to get the car to the shop. Carlos was outside and said drop the key in the box, he was moving a car and they were closed.Day of appointment called at 12:30p for an update and spoke to Carlos. He said they didn't get to the car yet, because he only had (1) technician today. He will call back with an update. NO CALL back so I called at 5:30 when I got off work during my 45 min. drive home. Spoke to another person who said - He didn't have any information on the BMW only a key, no appointment in computer and no-one has taken a look at it yet. The tire has a nail and they will need to order a tire. We already knew they needed to order the tire the day we made the appointment, he was supposed confirm if he can patch, if not order the tire and said he could order the tire the same day & they would bring it to the shop (same day). Which is why we chose to drop off the car the night before, in case they were able to look at it earlier than 10a/11a. Now, it's to late to order the tire, Wed is 4th of July-closed & now pushed out to Thur. and my only ride can not take me to work and back on that day.We DID NOT get a call from anyone to tell us the tire wasn't ordered.We have chosen to pick up the car & find a shop that doesn't play games with customers time.
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June 2023 by Michael Ostrovsky
I have had truly wonderful experience at this shop. Tire of my car (even it is almost new) has a very nasty hole. At first glance technician declared it can't be fix, but store manager Carlus Moore shown so great attitude and compassion! He personally check the tire and found way to fix it even for the standard price. Thank you Mr. Moore!
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June 2023 by Janice F
I purchased tires twice from Tire Choice when it was located near Stanley Blvd, Pleasanton. Since that location is now closed I took it to the Rosewood Pavilion location. I made an appointment for a tire rotation at 12:00. It was easy to call and make an appointment. Carlus greeted me upon arrival and was very friendly. He told me it would take 1.5 hours to complete. I let him know I would wait for my car. I walked around the shopping center and returned about one hour later. The lobby was unstaffed. Another customer was seated in the lobby. We both could hear two staff members in the back room having what sounded like a heated discussion and it was clearly not about sports and sounded work related. Every 3rd word was the 'f***' word and would have been disturbing had there been a young child with me. No staff entered the lobby to check on customers. My car was delivered to me 2 HOURS after it was expected!!! My future tire business will be going elsewhere.
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June 2023 by Leon
Do not recommend: dishonest about pricing, will gaslight you when you try to clarify.They'll lie about pricing, slowly adding more costs at each step. They'll give you a low price when first asked to get you in, once they have your car in their possession they'll give higher pricing knowing it'll be inconvenient for you to bring your car somewhere else.They have no problem lying to your face. Ended up being just as expensive as the dealership, with much shoddier service. Save yourself alot of frustration and look somewhere else.
