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March 2024 by Juri P
Fast registration, convenient location, cleanliness in the storage area and in the office, reasonable price, discount for the first month. Special thanks to Josh because he is professional, friendly, provided all the information, and provides excellent customer service. Juri
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March 2024 by Cindy L
They over charge for insurance and does not refund you when you supply them with your own even within 24 hours. There is no one there at the office during office hours. I would not recommend them if this is your first time renting a storage unit. They try to sell you or force you to buy their locks and insurance. You don't need their insurance if you have home owners or renters insurance. They don't tell you about the need for Insurance over the phone until you are there signing up. They sell you cheap over the phone but when you sign your contract in person they force you to buy their insurance. You can't open your account without insurance.
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March 2024 by Catherine Morris
Best customer experience ever as a first time customer. Well deserved 5 star rating
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March 2024 by Richard Arroyo
On line was easy
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January 2024 by Christopher Marsh
Josh, the on site manager was very professional and helpful throughout the process!
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January 2024 by Thea Scioletti
Safe storage friendly service and very clean could see work always being done to make it top notch. Not an easy thing to do in this labor market.
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January 2024 by Erik Goudie
Josh was great! Very helpful when reserving unit.
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December 2023 by Laura Lucero
It's been good except the price increases have been tremendous.
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December 2023 by Christine Lenz
I am so thankful for the help that I received at the Pleasanton location from the mgr. I was able to afford a great price for the perfect size unit to store my special valuables and in a convenient location. Very friendly service and I am so thankful to know my valuables are safe and nearby :)
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December 2023 by Sophie Easton
90% of the time No one was in the office & my payments were not posted on day they were submitted & I had no proof that I submitted my pmt directly to cube smart timely.
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August 2023 by Gary Robles
The whole process is quick and easy. The facility is clean and appears in great condition
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June 2023 by Sean Tabor
They terminated my parking space with less than 30 day notice. Also for no reason just got a letter out of the blue.
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June 2023 by Crafters C.
WATER DAMAGE...Renting Inside storage to keep items weather safe, but was not the case. Just opened my storage unit and it had water damage to my items. When we spoke with the manager there, he informed us that the place is built on a marsh and sometimes when there is a lot of rain the water can seep in where there might be cracks in the concrete slabs. This would have been good to know beforehand. He said he would put his things on a pallet if he was storing things. With the amount of water that must have been on the floor, I find it hard to believe that our unit was the only one with water. I find it hard to believe no one brought this to their attention before now. If knowing water could be an issue, when we had all the rain you would think they would be monitoring it and then send emails to people to inform us we so we might want to check our belongings. Very disappointed with this storage place.
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May 2023 by Jeremy Miller
great customer service, easy access to the unit, and a well designed and workable app for info reference and payment
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May 2023 by Garland Lewis
Awesome so far staff is awesome professional very clean facility very very clean.
