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January 2024 by Charles Pereira
I was referred to Custom Exteriors by a company that couldn't do the project we wanted. Good quality selection of products/solutions. Attentive sales person & installation crew. Guided us through alternative and the selection of our desired solution. Delivered on every aspect of the project.
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January 2024 by Victor de Melo
Great experience working with Jeff and the Custom Exteriors Team. Proficient, great customer service, delivers and installs a great product.
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January 2024 by Matt Marples
Excellent workmanship
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January 2024 by Eric Everson
Custom Exteriors replaced our windows. The quality of the product and service were top notch. The crew was clean and completed the install much faster than I was expecting. I would definitely recommend them based on my experience.
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January 2024 by Christine Dinapoli
Most of the work was good after I found a most of the mistakes that were fixed. I didn’t appreciate getting the request for final payment with the words “past due” and a back up email to pay by this weekend. I had been waiting for this invoice so I could pay it. It seemed like they were behind on billing and passed their stress onto the customer. It was rude.
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December 2023 by Angela Aguas
I have had the experience of using Custom Exteriors twice within the last 3 years. The first time had some challenges but Jeff, the owner, was very kind hearted, considerate, and did his best to make up for the challenges. My 2nd experience was perfect from start to end - the windows/doors were installed earlier than expected, workers were very professional and did a great job including cleaning and placing everything in order. Above and beyond service! I definitely recommend this company for high quality windows and doors, and for excellent service!
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October 2023 by Jack Buser
Grayeagle at Custom Exteriors made replacing all of the windows in my home a fantastic experience. He is an expert on windows of all kinds, clearly explains the underlying technology, and has a keen eye for design. He comes with my highest recommendation, and is the ultimate professional to work with on your window project!
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September 2023 by Tai
I rarely leave feedback but this company deserves it. We installed 3 doors with them as they had the best pricing when compared to many other installers. Their work was clean and they are very professional. The salesman Robert was great, he provided me many ways to save costs and a detailed line item quote. The workers came on time and their sales support was even better (Diego) who came put to address any concerns and small fixes. I've recommended them to my neighbors and willing to work with them again for future renovations!
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August 2023 by Vijay Gupta
I recently purchased two "Anlin" Vinyl sliding Doors from Custom Exteriors, Inc in Pleasanton and I am very satisfied with the entire experience. From the moment I contacted them to the completion of the installation, the team at Custom Exteriors exceeded my expectations in many aspects.The installation process was smooth, and any minor issues that I reported were promptly addressed and resolved to my satisfaction. The professionalism displayed by the entire team was impressive. I'd like to give special recognition to a few individuals who made this experience exceptional:1) David Lopez, the Sales Manager, provided me with comprehensive information about the product options and helped me make an informed decision. His expertise and guidance were invaluable.2) Toni Hunter, the Customer Support Manager, was always there to address any questions or concerns I had. Her dedication to ensuring customer satisfaction was evident throughout the process.3) Allie Masellis, the Production Coordinator, exhibited excellent organizational skills, ensuring that everything was on track and ready for installation. Her attention to detail made the process seamless.4) Miguel (I hope I am remembering it correctly), the installation coordinator, played a crucial role in coordinating the installation process and addressing any issues reported. His efficiency and attention to detail ensured that the doors were installed perfectly.Overall, my experience with Custom Exteriors, Inc was great. The quality of their work, combined with their professionalism and customer-centric approach, makes them a top choice for any exterior improvement projects. The reasonable pricing was an added bonus, making the entire process even more worthwhile.I am happy with my new "Anlin" Vinyl Doors and I highly recommend Custom Exteriors, Inc to anyone seeking top-notch service and products for their home improvement needs. Thank you to the entire team for making this a smooth and enjoyable experience!
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August 2023 by Don MacGregor
We had two separate introductions to Custom-Exteriors, about 6 months apart. The first was through a neighbor and then a Home Show. We were impressed by their knowledge and integrity which gained our trust. While Researching windows the Anlin windows really impressed me with their high industry ratings for energy efficiency (as we were replacing 60 year old single pane windows).The helpful sales calls with us developed an excellent solution of an additional sliding patio door which impressed us and our friends how our home was transformed by sound dampening, insulation and new vistas! The installation crew was what we hoped for; hardworking, skillful, tidy and efficient.
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August 2023 by Alicia Halker
We had windows + a patio door replaced on our whole home. We have been so impressed by every staff member at Custom Exteriors—from Rob V’s excellent aesthetic suggestions and thoughtful usability recommendations to Toni’s attention to detail during the walk-through post-installation. I would definitely recommend Custom Exteriors for any exterior project—their staff, service, and products are top notch!Service: General window replacement
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August 2023 by Christine Kerr
Custom exteriors was organized and very responsive. They contacted me at each step in the process. When I would think I hadn’t heard from them in awhile I would find an email or message from them. Install went very smooth and when they left that night all “holes” had something in them so we were protected from the elements until they could finish the next day. One of the pull up/down windows is hard to lock but thinking with time it will become easier. When they are locked they seem like a good seal.Service: Vinyl window installation & replacement
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July 2023 by Colleen Symons
I have nothing but Great things to say about Custom Exteriors!!! From my first visit with Jeff Kendall, who took his time to explain the difference in the window types and why they use the ANLIN Windows. Followed up with my experience with his professional installers.They were very professional! They wore shoe coverings and cleaned up after each section of work. They were very quick, but not so quick that they missed anything or did anything incorrectly. They didn’t chip any paint, nor crack any trim, I was impressed.When all was said and done, I followed the gentleman out to the truck and one of the Young men had been vacuuming the driveway. I was shocked, I had to ask why? He said just incase we dropped a nail or a piece of glass. I can not recommend Custom Exteriors enough!!!!! Top notch CompanyService: Vinyl window installation & replacement
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July 2023 by Flexitarian B.
We found this business via Diamond Certified booklet that we get every year from BBB. I have windows that are fogging up due to mold and moisture.6 windows need to be replaced.My first call to this business was on a Saturday morning. Lasted about 7 minutes and a schedule was given to me that someone will be at my place on Thursday. But for some reason no one showed up. It turns out that no record was kept from my call in so no one turned up...Later I got a call from Jason Rugard who was able to schedule me in promptly and showed up on time. Jason was detailed and to the point in explaining to me the technical features as well as walked me through the window replacement process. He was the fastest in sending me a quote among three other Windows vendors I have met so far. Jason's quote was reasonable compared to another company that took 3 hours of time to go through their high pressure pitch and gave me a very high quote.It turns out that my current windows are under warranty so my plans to replace them got put on hold, however, if the need arises I will be approaching Custom Exteriors because they are honest and highly experienced in the business of "Windows". The brands they offer are among the best in the industry. I highly recommend them for windows and other exterior repairs to any home in their local service area.
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July 2023 by Sheri G.
Upon receiving a very high recommendation from one of my neighbors, I contacted Custom Exteriors, Inc. to remove and replace all of my original 1960s windows and sliding glass doors. Throughout the entire process, Custom Exteriors, Inc. provided high quality, professional service, and their work was impeccable. The original aluminum, single-paned windows and doors were replaced with beautiful, high-quality Anlin dual-paned vinyl windows and doors. They created an enormous improvement to every room in my home. I love my new windows and sliding glass doors.This Spring, I contacted Custom Exteriors, Inc. to replace my hideous front door with a solid, beautiful door that would provide security and privacy. My original door was also from the 1960s and rather unsightly. The two windows at the top half of the door provided absolutely no privacy - I felt like I was living in a fishbowl. I contacted Custom Exteriors, Inc. and met with Jason Rugaard, a very nice, knowledgeable gentleman. He was quite informative and showed me several choices of doors (based on the type of doors I had previously researched). I selected my new front entry door, Custom Exteriors, Inc. applied for a permit to replace the door and ordered the new door.On the day of installation, the installers arrived on time with everything they required to install the new door. There were a couple of glitches during the process, so I talked with Jeff. He responded by coming to my home the very next day. He assessed the "glitch", addressed my concerns and sent his most experienced construction person, Jorge, to complete the installation, including all trim, painting, etc. Jorge did an impeccable job.The excellent quality of my new door, along with the previously installed new Anlin windows and sliding glass doors have improved the appearance of every room to such an extent that it feels like I have a new home. Also, the high-quality sound reduction glass has greatly reduced any outside noise.I am delighted with my new windows, sliding glass doors and front entry door. The outstanding quality of care and professional workmanship that Custom Exteriors, Inc. has now provided for two separate projects deserves far more than a 5-star rating. I would highly recommend Custom Exteriors, Inc. They go over and above in providing their customers with the most superior results possible.
