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October 2023 by Melanie M.
Customer service is very inconsistent. Had a very negative experience with Shaunese(?sp). Rude, did not want to re-activate my Care Pass as it meant she had to void and re-enter my purchases (I only had 4 items)! Really lazy and unwilling to help. Her manager had to intervene and basically reprimanded her in front of me. Really unprofessional!
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July 2023 by Dilip Upadhyay
Friendly helpful staff , store neat and clean. Quick check out.
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July 2023 by Google user
Friendly helpful staff , store neat and clean. Quick check out.
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April 2023 by Christopher Timby
A kind, gracious staff that has served our family for 15 years!
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February 2023 by Falguni D.
The worst customer service by the pharmacy dept particularly Mai. The store has sub par quality, the people who work there have a nasty attitude and do not care about patients.
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January 2023 by Kay T.
Not good ...That's funny!!! This is the second " funny!!! This is the second "CVS" I attempted to do business with. And, just like his brother, CVS Pharmacy at 3010 Bernal, Pleasanton, CA, this pharmacy is just as bad!!!Another corporation that puts the money before the lives of people is just begging for a wrongful death lawsuit. I followed my old pharmacy in Pleasanton that closed because I knew the pharmacists, techs and clerks. Sadly, it didn't take long to see that the powers that be demanded MORE MONEY without hiring enough people to accommodate the customers. The LAST CVS Pharmacy I attempted to do business with was at, 6750 Bernal, Pleasanton, CA. That's right!! Two CVS's on the same street.I battled with pharmacists at both pharmacies. I saw two pharmacists at this location. Mistake after mistake and deliveries that were once free, pushed me "out the door". I now receive my rx's by mail and have no issues. It's nice to know I don't have to worry about miscommunication, drug errors and zero accomodations.It's sad that Longs philosophy is no longer with us, because CVS SUCKS!!!
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September 2022 by Joyce L.
Sorry, but what CVS doesn't carry any Hello Kitty items? Came here to use my 40% coupon to buy the Halloween Hello Kitty but this location didn't have it, nor did it have any Hello Kitty items. Then decided to use the coupon on some feminine products. Again, this location didn't have my usual either. Also no clay heat packs or any other odds and ends I could find to use the coupon on that would be a typical drug store purchase.
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July 2022 by Ethan W.
Schedule covid test online with them, received confirmation number. Go there, they say I am missing information and cannot do the test. No way to fix it, only can reschedule a new one. Never going back.
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June 2022 by AARON M
Passing through
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June 2021 by Sandra S.
I just left this store and I need to congratulate Veronica for her professionalism, manners , patience and ability to multitask between register and photo department. The line was big, she was by herself welcoming clients who walked in and making sure everyone was in easy while helping clients checking out, getting prints and even taking passport pictures. VERONICA you are AMAZING! I will be back here because of your great service. Thanks. Sandra
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April 2021 by Jen C.
This is for COVID-19 vaccination experience: 1. Well-organized and clear instructions of where to go 2. Super efficient team from the check-in point to the room of vaccination 3. Thanks to Carol, kind and knowledgeable
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April 2021 by Nancy W.
Got my Covid shot here. No wait, easy check in. Highly recommend !
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July 2020 by Erich L.
Excellent pharmacy. It's not easy during covid but they do a good job keeping things stocked as much as possible. Very friendly staff! Really top notch people. The pharmacy is also excellent with helpful staff and pharmacists.
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April 2020 by Shelly J.
This is a GREAT CVS! All of the staff is always so nice and friendly! The store is always busy, so, others must like to shop here too.
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November 2019 by Risa S.
I'm not sure WHY, but CVS changed the way we connect wirelessly when using the photo booth. I remember coming here earlier in the year which I was able to navigate just fine without having to ask anyone for help. This time I wasn't able to connect wirelessly/automatically like before. I kept getting an error message saying, "Unable to Connect" on my phone. I asked this guy working at the cashier for help and he was amazing!! Very knowledgeable, friendly, calm, thought outside of the box (USB cable). We need more CVS employees like him. Just like the same problem I was having at the CVS on Santa Rita near Trader's Joe I wasn't able to connect both wirelessly or manually (entering password which changes per session) on my CVS App on my Android phone. The guy tried to help me too, but the screen on the computer wasn't moving forward. Finally the guy was like, "Let's try using the USB cable because then all the photos will appear though slower," and I said, "Okay," and sure enough thinking outside of the box this guy was able to help me!!! Which meant I was able to help my middle school son complete his project by being able to help him print out photos. If you have an Android phone + using photo booth these are the steps to take. 1) First go through all the needed steps on the photo booth. IF I remember correctly, one would click on: A - Prints/Enlargement B - Sizes (I chose standard 4x6) C - Print in seconds D - Border or No Borders (I chose No Border) E - Android/IPhone (Android) Then would ask you how you would like to connect with choices of USB, Wirelessly/Manually or Bluetooth. Click on USB connection. Using your Android phone, go to your phone setting then click on Wireless Network and find the matching Wifi Network shown on the photo booth as shown in the list under your Wireless Network phone setting. Click and your Android phone should now be connected between the photo booth and your Android phone. From here, connect the correct USB cable to your Android phone as if you're going to charge your phone. Look at the screen on the photo booth to select which file you would like for the photo booth to upload from your Android phone. Be warned phones connected via USB cable will upload slower compared to how fast photos upload when connected wirelessly. If you have used CVS photo booth before then I would just assume one would know how to navigate the photo booth, but if you don't it's easy to use. All you have to do is click on each pictures (red box) you would like to buy. Each picture you click on will have a "-" and "+" which is used for quantity purpose. If for some reason you change your mind about wanting different sized photos one could simply click on "more options" on the right side of the photo booth screen to edit/change size of your photos. One could also crop photos too. Once you are pleased with your choices of photos you can find them in your shopping cart (bag symbol) top right corner. Clicking on your shopping cart will take you to the next page of summary. If you are pleased you can click on the photo booth screen to let the computer know you are done and ready to print your receipt + photos. Keep the printed receipt because you need this to show the cashier how many photos you printed, sizes and for how much you owe CVS. Paying for my pictures up front I once again bumped into the kind guy who helped me. I told him, "Thank You for helping me again," which he said, "No problem." I told him, "I had just come from the CVS location on Santa Rita near Trader's Joe where I had the same connection problem. Instead of getting helped by this girl over there she instead blamed it on the "wind." The guy laughed and said, "The wind has nothing to do with NOT being able to connect." I laughed too saying, "See? That's what I though