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January 2024 by Eamon Oldridge
Customer service was great, car detailing was pristine, and my work was finished *ahead* of schedule :) Thanks team!
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January 2024 by Elijah Spanheimer
Kelah and crew were awesome to work with. She was very thorough with the estimate and communication was great throughout the process. I even got my car back a week and a half sooner than expected. Very welcoming and professional team from my experience. Thanks guys!
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January 2024 by Nancy Doninguez
This is not a good sign. I took my car in for an estimate I was told I would be called that evening. Now it’s been two days no calls reaching out to me. That is a red flag for when they have my vehicle in repair. I will call my insurance company and let them know very UNSATISFIED . Imagine if they have my vehicle already and not fulfilling contact…. Not good.
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January 2024 by Kathy Harris
I had an excellent experience in every way from the time I dropped my vehicle off until I picked it up. The work was excellent, I was given updates along the way, and I got it back when promised. I definitely recommend using their services.
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December 2023 by Kaylyn Gomez
Crash champions did an amazing job fixing my car after being rear-ended. I live in Tracy and was looking for a shop and my friend referred me to Crash Champions I would not think twice about making the drive to have them repair anything again if ever needed
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December 2023 by Bradley Clouser
The estimate and final cost were fair. They kept me informed of the progress. The car was cleaned inside and out and returned on time with a great repair job!
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November 2023 by Joe V.
Did everything in a professional manner. Scheduled an appointment to assess the collision damages of my car. Got there and the overall atmosphere was cold, however, I just wanted to get the estimate done on my car as soon as possible. The service person who helped me was Sherilyn, she had promised me that she will have the estimate done in a few days. I waited patiently and as the few days past by the forth day I called them up to see if there were any updates, the representative that answered had said that there were no new updates and also informed me that the estimated was not even assigned to any service representative that would be working on it. This was very disappointing to hear, the representative also said that she spoke with Sherilyn, and she said that the estimate would be completed by the afternoon. So the afternoon came by and nothing. Called them up again next day and the representative apologized and said they would work on it right away. The next day and so fourth had gone by and I have not received any estimate. This was a complete waste of my time, I had taken time off my work to get the collision damages looked at to get an estimate. They kept giving me false promises which is very unprofessional. So a warning to consumers out there, bad customer service, I DO NOT recommend this company they will just completely waste your time..
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October 2023 by susan p.
I recently had to have my whole trunk replaced on 2006 Toyota Avalon as I'd been hit by a large van in a parking lot. I had three estimates and decided to go with Crash Champions When I picked up the vehicle the paint job was perfect and they even washed the exterior and even cleaned the interior ~ the car looks brand new !! I would highly recommendthem and the cost was way less than the other two bids. Dina the receptionist & Jorge the estimator did exceptional customer service as well as the rest of the staff & the business was very clean
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October 2023 by Gustavo M.
Horrible paint job the first time, lie about the parts they put in my truck ,told me it was a new door and it was used and dinged up. Put me on a rental to fix their mess , got a crak I ended up with a cracked windshield on the rental after having to drive it for way longer than they told me it was going to take to fix my truck and all I got from them was. Its not our fault. So besides my deductible I had to pony up another $$455 for the windshield of a car I wasn't supposed to be on.
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October 2023 by Barbara H.
Went in to get an estimate on my car after hit and run. I haven't been able to open the door without a hideous sound occurring. King Kong came out and fixed that no charge and was able to give me an estimate same day! Amazing service to say the least and top ten recommend
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September 2023 by Peter O.
Good communication through the whole process.Quality workmanship and guarantee. Finished when promised.
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September 2023 by Patti McKinley
I have used Crash Champions several times over the years. (Even when it was called Diablo.) I appreciate the excellent communication from Orlando on the progress on the parts & repairs. I have a 2004 Monte Carlo so he sometimes has to look for the parts, so I always understand when it sometimes takes a bit longer for repairs to be completed. Along with the regular text updates, I can be at ease that they are moving along.The receptionists, Sharlene & Julie, are also very responsive and very helpful! I feel like a favorite customer when I walk through the door! They greet you with a smile & make you feel like they are there to take care of you! They are ready to assist me getting set up with a rental car, too! You have a great & professional group of people working for you!! You are very lucky to have them as part of your team!! Thanks Crash Champion!!
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September 2023 by Warren Woellhaf
Crash Champions was wonderful. Everything was explained to my satisfaction. I would recommend them to anyone that needs repairs done.
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September 2023 by Annette Wright
Great customer service at Crash Champions in Pleasanton, Ca.From start to finish everything was coordinated perfectly by their dedicated team members.The Auto body technicians did an amazing job repairing our 2018 Honda Civic Si. It looks brand new!Services: Painting
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September 2023 by Neil Dan
A great place to give your car for any repairs or issues. These guys are awesome.They take the time for us to go through what was needed, what is estimated and keep you updated on a daily basis on the progress and if any concerns. They were able to get the repairs done on time and did not have any issues later that I had to go back to them to get resolved. The team is awesome. Special thanks to Dean the adjuster and Charlene.- Binil Daniel
