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November 2021 by Roger Chang
It started out great. Took out a 4.5 million business loan and they were quick and efficient. We paid it off and kept a depository relationship there. They lost three checks totaling thousands . This week they posted a $67,000 deposit to another account . Our bookeeper noticed the shortfall and we alerted the bank . They had no idea of the mistake. Beware !!!
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November 2020 by Jim M.
I don't usually take the time to write reviews but I recently experienced an issue with my business account and Ricky helped me resolve the issue to my satisfaction. Ricky was vey attentive and professional handling this issue and I wanted to express my appreciation. I hope Ricky is considered for future promotions and advancement, he is an asset to the bank. I have been a customer since The Bank of Walnut Creek, I travel a lot around the East Bay and I frequent several First Republic Bank branches. I have been satisfied with the service, all the employees are great, this is a great bank.
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October 2020 by Shun Hwa Chang
The most friendly bank I ever used, will not switching bank ever!
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July 2020 by Jessica A.
Came in today but felt unwelcome by the banker sitting to the right of the door when you enter. She barley spoke to me. Didn't ask what I needed help with or any follow up questions she just sat there looking dumbfounded. She handed me my receipt without saying a word to me. Didn't get her name either
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January 2020 by Kate S.
Sat hours suppose to be 10 -2, I got there 1:20 pm, the door already closed, no one inside.
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December 2019 by Mauricio Fernandez
Very nice
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October 2019 by Janis M.
We had a small CD with First Republic Bank which had reached it's maturity with a 7 day grace period. We missed our grace period by 1 day and the CD rolled over at a much less interest rate which we were not informed of. We asked to close out the account and were informed that there would be a early termination fee of $267 which is equal to 15 months interest and come directly out of our principle. When we opened this CD they gave us account information which discussed this but was hidden in the small print on page 41. There was no mention of this when we opened this account. When I asked for the name and address of the CEO I was informed I was not privy to information unless it was given to me by the regional manager. The CEO of First Republic Bank if you find need of it is James H. Herbert, II their main office is 111 Pine St., SF 94111. I would give them -5 stars if I could. They could have reversed this fee for us it was just one day and most other banks give you a 10 day grace period. I will never to business with them again.
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October 2019 by Az D.
This is the most extraordinary branch of first republic Every time I do business here I leave feeling appreciated and well-served. The service is always exceptional. The staff are friendly, helpful and kind-everyday! I've been their customer for 9 +years and I highly recommend First Republic ,Main Street branch in particular . I have both personal and business accounts at this bank and they have always offered first class service Their dynamic team consisting of branch manager Allissa Western , Golnaz ,Dan , Rylos & Ricky . Every single staff member prioritizes professionalism and hospitality in a way that is seldom seen anymore. I appreciate the service and the courtesy from the employees at this branch-thank you first republic Bank ,Pleasanton
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October 2019 by Jonathan W.
Cool. I get to review my bank. Part of me wants to keep this a secret. I know that this sounds weird for a bank review. But, here's why. I rarely wait for a teller. If I do have to wait, I can sit in a comfortable chair. When I meet with my banker (teller is not the best word to describe these ambassadors of banking), we will both be seated at a desk. The experience is so pleasant. Since First Republic does not have branches everywhere, they compensate for this by refunding all ATM charges. They try to spoil their customers in other ways that you can discover. I give you my permission to go there but don't tell anyone else!
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August 2019 by Spencer F.
First republic has excellent customer service. The staff is always very friendly and helpful. Recommended.
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July 2019 by Jenny H.
Love this bank. Every single staff member prioritizes professionalism and hospitality in a way that is seldom seen anymore. Every time I do business here I leave feeling appreciated and well-served. We've been customers for more than 10 years and I highly recommend First Republic in general, and this branch in particular. Special kudos to current branch manager Allissa and also Golnaz Ahrar for their above-and-beyond attentiveness.
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March 2019 by Spencer
Excellent service!
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July 2018 by reza k.
Update came back in here July 30th Rylos Taylor helped me this time he was fast efficient and very helpful I lost my atm card and he replaced right away saved me a lot of stress.
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September 2016 by Bill Dengler
This is a top talent bank. We had an attempt of fraud on our accounts and Emad & Ricky handled with distinction. Great Western Transportation Pleasanton, CA
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August 2016 by Maritess Alves
Very good !
