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February 2024 by Renee Mitchell
Quick and easy
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June 2023 by Rebbeca C.
I was told I was being charged $300 to file my refund, I WAS CHARGED $485. What the actual ****. I called customer service and all they did was read back the hidden fees. But this company prides itself on not having hidden fees. Thanks a lot Robert! Thank you for telling me it would only be around $300 only to take almost $500 out of my tax refund! This was one of the worst life lessons I wish I never had to learn. Please please let me be your sign to file somewhere else, anywhere else, the hidden fees are insane. I am self employed and those were fees I was ready to accept. I went from thinking I was paying $100 to do my taxes to $300 because of my self employment form fee to than realizing I was charged $485 after. Go somewhere else, anywhere else, heck learn how to do it yourself and it'll save you and arm and a leg from filing with these people.
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April 2023 by Jason Mildwurm
The person who helped me was great, but the fee structure is ridiculous. For instance, I was charged a $50 fee for H&R Block to add the fact that I made $55 via foreign stock. That number was provided by my Brokerage document and only required someone writing $55 in a box on my return. And this is only one instance of their runaway fees. I'm single and don't own property. My taxes are about as simple as they come.
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April 2023 by Marco C.
I had a pleasant experience with Wenjin. I had a phone appointment which she reached out about prior to and also the day of the phone appointment, she was prompt. About 2 weeks later, I had an in person appointment which Wenjin was ready for and had already started, using the information I provided to her before our in person appointment. She also gave me information I did not know to help maximize my financial goals and to help me start saving money by allocating money in a few different areas. I will definitely be using Wenjin again.
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April 2023 by hardev banga
she was so rude to customers. i wish there is less than 1 star option available.!!
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March 2023 by Esther M.
Lisa is so awesome. I'd recommend anyone to her, she speaks Chinese which was helpful to my mom. We were recommended to her and her service was exceptional. She was speedy and helped provide excellent service. We were in a time crunch and she was able to be flexible and fit us in late at night and early in the morning. I'm so glad we were recommended to her she made this process so easy for us! We're converted to H&R block, never doing our taxes ourself again.
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July 2022 by Brendalynn Ogo Taisague DeCastro
The location is quiet and easy to find. It's clean inside and they have masks and hand sanitizer to use at your discretion. The tax prepares who helped me is super friendly and highly knowledgeable. 10/10 highly recommend
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April 2022 by A Nonymous
Asked James to submit my taxes as they were completed last day of the tax year. He didn't. Didn't return calls. Never returns calls. Doesn't reply to emails. Promises to set appointments. Doesn't. I am now late because of H and R block. No reason for any of this unprofessional service. Long time Block client, last time using them. James settle visits multiple HR block offices. Like all advisors doing this, your files may end up who knows where. And for how long who knows. How do you make a complaint or get compensated? Multiple calls to the various offices either unanswered or receptionists promising to pass on messages. What an unacceptable, embarassing sh1t show. THEY DO NOT CARE AND WONT PUT THINGS RIGHT
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April 2022 by Ar Gamble
There's a lady in this office who supposedly been a tax pro for 20+ yrs but have absolutely no clue how 1099 works. Also, back in 2016 I had a tax preparer who also had little knowledge. This is why I've avoided H&R Block for years and now I'm officially done with this company
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April 2022 by Courtney C.
Listen to the one star review that was done a month ago. I used H&R Block last year and had a great experience so I figured we would use them again. Don't bother. I wish I could give this location no stars. They will cancel your appointment and not notify you. My husband and I had shown up for our appointment at 6, because we both work odd hours. We can't come in earlier than that, unless we come in before 7. The receptionist tells us our appointment has been cancelled and that we were notified. I said no we wouldn't be here if that were the case. She then tells me yes you got a call. I show her my phone log and that I haven't received any incoming calls since last week. She says they would have contacted you. Well they didn't and now we don't have any appointment. She then tells us their hours are 9-2. Also meaning my husband and I would have to a day off from work. I also told the receptionist that even on their website they have appointments for the hours that they are open and she said yeah it's not supposed to do that and that we cancel them anyway. This place is a joke and they are dealing with peoples taxes and clearly just don't care in general. I'm completely frustrated and disappointed.
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March 2022 by Marco Costa
Everyone that assisted me was friendly and helpful. I received when I needed and everything was done in a timely fashion.
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March 2022 by Itzallana S.
The unprofessionalism of this location is not okay. I had an appointment at 3pm which had been rescheduled by them 2 days prior. I never received a confirmation for the change. I arrived to 5 min early to my appointment and the front desk seemed to not find my appointment in their system but said it was fine. 15 min past by and finally came out to help a "3 o'clock appointment" which I assumed was me but then proceeded to help someone else. After that customer decided she was going to go somewhere else the front desk person tells her I was the "3 o'clock appointment" she then asks to see my documents in the middle of the waiting area. After looking over them she keeps saying it's soooo much (but it's your basic w2 and healthcare forms) she asks if I'm filling with my husband which she assumed because I had brought my daughter with me. I told her no, I was filing single . And she keeps mentioning a joint filling with a husband. I had to tell her 3 times I was filing single with 1 child. The whole time she was rushing like she was so busy to help me. She wanted me to fill out a drop off form and I told Her I didn't want to drop off my taxes I wanted to start and finish them there.With her telling me I had to fill out the drop off form and feeling rushed I told her I would reschedule because I did not want my taxes messed up from her rushing to help me. She said to speak to front desk person to reschedule but the front desk lady was so busy on the phone laughing and with no intention of helping me that I rescheduled on my phone with a different office. I will not be coming back here again. The staff really needs to work on their service skills .
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April 2021 by Chandia B.
Today my husband and I went into the office to sign our tax documents with our 10-month-old son. During the process, our son started to cry, and my husband stood up to console him. Within minutes, another tax advisor (Leslie Morgan) came over and said "YOU NEED TO TAKE HIM OUTSIDE. IT'S ANNOYING, IT'S ANNOYING!". My husband complied and took our teething son to the car. Leslie Morgan is extremely UNPROFESSIONAL! Instead of saying "Excuse me sir, I'm sorry but do you mind taking your son outside for a bit. We're having a difficult time conversing over here". She chose to bark orders at my husband and belittle our family. What's disheartening is that last week when we were in the office, a white family was there with their infant that was also upset, yet they received a completely different reaction by the staff. I stopped by Leslie's desk to inform her that I was truly disappointed with the way she handled the situation. She stared blankly at me, and never apologized. AVOID doing business with her. She is unprofessional and callous. Our tax advisor Natalya worked quickly to get our documents completed, and she was EXCEPTIONAL. Unfortunately, Natalya ended up apologizing to me for the treatment we experienced from the crude Leslie Morgan.
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April 2021 by Emma Cook
I had to amend my taxes and dropped off my paper work. I didn’t hear from them for 3 weeks, so I called and they said oh yeah we’ll get to it soon. I finally got in and I thought he’d have them done and all I do is pay, since the lady originally told me it’d only cost me about $100. I had to pay $164 and they refused to give me a discount for the inconveniences. I had to sit there and wait for him to amend them to watch him mess up twice then get rude when I would ask for clarification. If I knew it’d be this difficult, I would have just attempted to do them myself this year again on TurboTax. Will not be returning.
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April 2021 by Doug Ray
Easily my best tax experience of my whole life. Our tax preparer was Betty, and I am so lucky for that. She found errors in my W-2 and meticulously went through all of my documentation to ensure the best possible return. I have zero stress about my taxes and feel very well protected. Betty and the entire team at H&R Block were extremely patient and helpful, understanding and welcoming. Also the entire office practice is very safe COVID-19 procedures. Everybody is always wearing a mask and there is hand sanitizer throughout. We felt very safe and thrilled with the service we received. Thank you so much!
