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April 2024 by Gerry Ferree
Fine selection. Very professional sales associate.
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April 2024 by Austin Saunders
Ask for Eric. He's awesome, knowledgeable and helpful. No pressure and wants to help find you something that fits your needs.
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January 2024 by Shannon Held-Beardsley
Store was fine. But the couches are really low to the ground. Didn't fit our needs
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December 2023 by Ruth Adar
Great service! We got exactly as much attention as we wanted, and were able to quickly find a couch that suited our needs. Arrangements for delivery were smooth, too.
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December 2023 by Debora Darden
I could not have been more pleased! The service, the selection, the price, the availability were awesome. I needed 3 recliners the right size, the right color and available for delivery by Christmas and they had them. Zully was awesome! I love my new chairs and can't wait to see them in my home. I highly recommend La-Z-Boy and would definitely come back again!
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November 2023 by Bolin L.
Very helpful. Worked with Kevin. No pressure to buy. Gave us lots of options and is very knowledgeable on the inventory. Will come back.
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November 2023 by Jay B.
My wife and I were shopping for a new recliner. We had fantastic customer service, kind, patient, knowledgeable and professional. We would definitely recommend this store.
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November 2023 by John K.
I was always told how good La-Z-Boy was for my parents...I thought I would sacrifice style and go with something 'well built.' I went with their big Redwood Leather recliner. I paid $2700 for a leather recliner which I had to wait 6 weeks for. After taking delivery, I noticed that 2 pieces of the leather was becoming untucked on the back of both armrest. I called and they sent someone to restaple the leather but in the meantime the exposed staples scratched both sides. To make matters worse a plastic piece under the recliner broke off that stables the recliner. Now I am told I need to wait another month....Nothing offered other then we will order the parts and send someone...
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November 2023 by Marie H.
Erick was very professional, easy-going and available to assist me when I was ready. Wonderful selection no pressure sales and wow what a comfortable recliner I have now acquired!
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November 2023 by Mohtashim N.
We went to the store in Pleasanton and Kevin helped us with our selection. He patiently answered all our questions and helped us in our decision. He is a very knowledgeable professional. We felt very comfortable working with him due to his warm and personable personality and gentle demeanor.
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October 2023 by Ed F.
Waited 2 months for chair.It arrived with issues.Support from store extremely poor.Issues still not resolved.Store manager does not return calls.Escalated issues to corporate.
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October 2023 by Lucy J.
I've purchased several items before and have been very satisfied with the furniture. Customer service was great. Purchased a new lazy boy sofa recliner and feels very comfortable. Looking forward to relaxing on it. Thanks
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September 2023 by Mary B.
Service was wonderful at this store. Our saleswoman, Zully, was just amazing. I had a difficult time choosing fabrics, etc. and she was very patient, even staying after closing hours to help us. She is a great designer.
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September 2023 by Laurie Anderson
I would leave a 0 star if I could. The first part of June a recliner was ordered to prepare for home recover after surgery & they said it would be delivered in 8 weeks. 4+ weeks later no recliner & no delivery date in site.4 days before surgery, we returned to the store, picked a similar recliner, paid the difference of the cost of the first recliner, & was promised it would be delivered on the day we would be getting home from the hospital. We never got a call for delivery time. We called...& were told they couldn't deliver that day & it would be an additional 4 days before delivery. NOT acceptable. The manager Eric was far from truthful during all of the transactions from beginning to end. In the end, after making demands because of them being untruthful, the manager went with his own vehicle & brought the chair from the warehouse to the store, where I had to pick it up & bring it home myself.This store & its manager is a joke in so many ways. Lies & no follow through. Believing that all the customers will just take it.DO NOT DO BUSINESS AT THE STORE OR DEAL WITH THE MANAGER ERIC.
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September 2023 by Stefanie Schneider
Long story short - poor quality product, horrible communication from management, being ignored for almost 2 weeks after paying my couch in full $3,191 and rejecting the couch upon inspection at time of delivery, because the couch was already broken and further damaged during delivery.. so now I have no couch, I'm out $3,191 and frustrated that I've been repeatedly ignored and this is still not resolved!!Experience in detail:During the delivery on 08/15 the delivery staff brake the fire alarm on our building sounding the fire alarm and evacuating the entire building with the fire department being deployed.They also damaged an already broken couch, which I ended up rejecting at time of delivery and the movers took it back to a warehouse. I purchased a sleeper couch, a metal piece of the mattress frame was damaged, and the movers scraped the couch on the concrete ripping a hole into the fabric!I called the store to report the incident and spoke with Brittney who was very sweet and helpful and asked me to write an email explaining the situation and include pictures I took.She promised that the store manager Kevin would call me back the next day (Saturday) to discuss. La-z-boy at this point has received my entire payment of the couch $3,191 which you have to pay in full before delivery is scheduled.Here's the problem, and the start of 11 days of being ignored and no one returning my calls.Fed up with the situation I show up at the store to speak with management and have this resolved. No manager was there at the time, but Britney was working and forwarded my initial email to the district manager Delores, who I received a missed call from the next day.I returned the call and texted Delores but no answer. My last vm to her was left on 08/29 (2 weeks after delivery and paying couch in full) stating that we need to connect to discuss the fact that they have full payment of my couch, and I have no couch in my possession, and that I would like to speak to someone about this entire experience.Within an hr I received a call from the store with someone telling me they heard I'm ready to schedule my delivery. I was shocked to hear this, since I have been trying to talk to a manager for almost 2 weeks at this point and am continuously being ignored.Finally Kevin the Store Manager returned my call, I expressed my concerns and all the issues I've had this far. He didn't seem too concerned about it and offered to refund me the $150 delivery fee. I responded in shock, baffled they would still charge me a delivery fee even after the damage to the building was done.I explained how disappointed I was by the experience and how the now "repaired" couch is no longer worth the original amount I paid. He mentioned that they can give me a $100 discount on my $3,200 couch! After back and forth calls since he is unable to give discounts and needed to follow up with Delores, I decided I'm officially over it and no longer even want this couch!Kevin informed me since it's a "custom piece" he cannot issue a refund and will need to follow up with Delores and let me know.This was on Wednesday 08/30, it is now Friday 09/01 and still no couch, no call back, no attempt to make things right, no refund and I don’t know what to do at this point!!I really wish I went somewhere else, and didn't spend the money on a company that has delivered nothing but frustration and disappointment!
