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November 2023 by Mike Johnson
Always very helpful and go the extra mile to help out.
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November 2023 by Amir Afshari
They are not worth to give them even one star, lack of education in this corporate is huge District Manager can’t write English he was cleaning toilet with his friend and VP north California mostly licking… I teach them how to hire another business I made their business and promote their brand, but this cooperate is against people. They cheating employees and customers . I gave them Marketing & selling ideas then MAFA stoled my ideas and made problem for me and threatened me the he has police friend to put me down… shame on them. They made regret in my life. Why I start working for them and do good to them and then they rewarded me like that. I was so much better than them and I shrink my personality and start working with toilet lickers?
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October 2023 by Jessica Q.
I am a customer that spends thousands a month on supplies from this company. My first time visiting this location and was treated very rude and denied a restroom. Customer service is terrible especially from the lady with a mask and an arm sling.
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June 2023 by Anthony D’Angelo
The lady here was incredibly helpful. She works hard and will go out of her way to help you get what you need to fix your pool
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May 2023 by Jan A.
Shopped here on a Saturday after speaking to personnel via phone call Friday evening. Excellent phone etiquette abd equally professional helpful advice from Sam on Saturday ; her advice as well as other personnel that day was exceptional
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November 2022 by Bill T.
I have been a customer using this store over 30 years for all my pool needs. The price increases on pool chemicals in outrageous. Chlorine tablets 3 inch has damp near doubled. I understand inflation but they are using it as an excuse to screw their long time customers., I don't blame the employees but the company really sucks now.,
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August 2022 by Vedant Raiththa
Very rude staff. Wont be going here again
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July 2022 by Lin Bo Yang
July, 1, 2022During July 4 weekend cleaning up, I found that Leslie’s pool cover has even serious problem in addition to its warranty issue:Plastics cover will actually shatter into tiny pieces.They are very difficult to clean.Wind will blow them everywhere, land and water.It is environmental disaster.This kind of product should not be allowed in California.June 20, 2022I bought a 5-Year warranty pool cover 19 Months ago.It already fell apart in less than TWO years.I brought my receipt and pool cover sample to store manager Kirsten.She said it is due to my water quality and anti-algae chemicals. She also said I am not supposed to put cover on all year round.I told them all I am doing is normal use. Nothing special.They rejected me anyway.Here is my remark:Just do not believe them. Their 5-year/7-year warranty are all fake!
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June 2022 by Joel Sorich
If you need help with your pool I wouldnt know where else to go. They've been so helpful over the years.
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December 2021 by Sherri K.
We've been customers for 10 years, and bought 2 pool vacuums through the years. This time All we needed was a pin for the wheel, not wanting to have to buy the whole wheel assembly. She gave us an extra one she had on hand and saved us $$! Thank you so much!
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November 2021 by Yun Liu
Wonderful service goer examine my cleaner and install the new one on site. After sale service is great! Thanks for Maria and Joseph’s timely answering the phone and solving the problem.
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September 2021 by Halina N.
They have hired a new girl who knows nothing about pools or chemicals. It has been two week that I keep buying chemicals and adding them to my pool and it's still greenish.
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May 2021 by Dave R.
Welp, apparently others had the same idea to review the help we got from the folks here - I dont know if the high-energy gal that helped me was Maria, but I can tell from the other reviews, it very might have been. Helped me with my pool situation quickly and expertly.
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May 2021 by Gene Ian Brandenburg
If you have any questions regarding your pool and or spa? Go to the store and ask for Maria or call her from across the US as I did with my last purchase for a new pool heater. She knew exactly what I need and asked follow-up questions to ensure that the pool heater selected will be a perfect fit due to size, location, and environment. Maria also told me with delivery with my order, since the first heater I sent back because it was damaged in transit She ensured that another one will be delivered and not to worry. A few days later another heater was delivered in perfect condition. Although It has not been installed yet due to other issues that are not Maria’s or Leslie’s P&S fault. I can't wait to swim through the fall out here in Ohio, Maria thank you for your speedy, and knowledgeable service!!
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May 2021 by Jeff L.
Spent 25 minutes on hold, listening to them take customer after customer and ignoring me. I hung up after 15 minutes and called back. Only to wait another 10 minutes again listening to them not help me but talk to other in the background. Hung up and call a 3rd time only to be told that the replacement bolt for my Hayward filter was not in stock. Stay away from this store!