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February 2024 by Lisa Lisa
My daughter and I still laugh about our visit and lesson learned. I don't recommend women or children shop here. We got a big sales pitch with fear tactics and an estimate for $159. Our request for something simple was denied. He didn't listen to what we said. He bragged about his expertise and insisted that a virus had corrupted my kid's laptop. (Um, she dropped it, the case broke and lost 2 screws.) He became frustrated when I didn't bite on any of his changing sales pitches. He insisted that I didn't need 2 screws to secure the back of the case as the rivets were supposedly stripped. Guess what? Me, a woman, fixed everything. I bought screws from Amazon and used electrical tape until the screws arrived. Case now fits correctly w/o problems. I checked for viruses. No problems. I also freed up 25% space when I removed a bunch of free trial games that got stuffed on her computer. I also changed her power settings so that she didn't run her laptop so hot anymore. I also updated her various apps as well. This older man runs his repair shop like a bad auto repair place that preys on naivete of it's clients and condescends to women.
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March 2022 by Cameron L.
Knowledgeable and skilled in computer hardware upgrades and repair/troubleshooting. If they do not know the answer to a question, they know how to find it quickly. QES is professional, just as they were during my first visit about 15 years ago.
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March 2021 by Andriana Mendez
I visited QES with an issue with my computer keyboard, and Lawrence was super friendly and professional. I left my laptop there for a couple of hours while he worked on it and he reviewed my issues and researched some options on repairing it. I will be back when I can spare my laptop for a couple hours. He has a ton of capabilities there also, from screens, to cases, and keyboard fixes, he's def my go-to for computer repair!
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January 2021 by Denise L.
Solid local place to have your computer worked on. I prefer them than what's at a big box store and their pricing felt fairer. My laptop of all things had bearings loose and in need to a fan. They worked with me as part orders had to happen but I needed it to work in the interim. Then once my parts were in they were responsive to get the repair done. They were also good to suggest my next computer. Explanations were clear and made sense.
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November 2019 by Melissa R.
I've been purchasing computers from Lawrence Ling for maybe 30 years (since before he founded QES). I also turn to him when I need service. My experiences have been uniformly positive. I trust him to find the problem and to fix it quickly and well. I rely on his fair pricing. He and his technicians are all both pleasant and easy to work with. I consider it fortunate to be able to rely on his sensible and knowledgeable assistance to keep my system running.
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September 2017 by Dan T.
I have an old computer that I built 10 years ago (cutting edge components at the time) which was getting long in the tooth, so I built a new one. While in the process of backing up the old computer, I restarted it and it would boot up bios but the screen went blank afterwards (typical luck on my end). After exhausting my diagnosing skills, I brought the tower to QES. I was told up front it would be $60 for a diagnosis. That seemed like a fair charge. After all, time is money. I gave them both my home and cell phone #'s and left. Fast forward a month later, I received no calls but had business to attend to in that area so I stopped by. When I inquired about the tower and mentioned it had been a month since bringing it in, he quickly and anxiously said it was finished for quite some and had repeatedly called both phone numbers numerous times. I re-confirmed both phone numbers for their accuracy on the write-up sheet. Red Flag #1 When I asked what the problems is, and if it was a virus, he got a bit nervous and didn't immediately answer my question. Red Flag #2 The problem was a bad DVI connector on the graphics card but informed the VGA connector worked fine and proceeded to show me by booting up the computer a few times. Sounds fair. The bills comes to a total of $120. What? I have no problem with initial $60 but where's this additional $60 coming from? Red Flag #3. So, they charged me a total of $120 just to inform me the DVI connector was toast, did NOT call either phone # (phone numbers confirmed), never left any messages (I check them frequently), and then charged me an additional $60 without my consent for???? I just paid the damn bill and left. I have used them once in the past (my info was still in their system) and their work seemed honest and fair, but not this time around. Do not recommend!
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March 2017 by Roberta M.
We started using QES when we were referred to them by the Geek Squad at Best Buy several years ago. They are great at what they do and very reasonable. We have had them repair computers and have purchased computers from them. I highly recommend them!
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December 2016 by Janine L.
Lawrence is very knowledgeable and professional. He helped us with our computer purchase and I was very pleased with his recommendation. He is very efficient and extremely helpful. I highly recommend his services for your computer needs!
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November 2016 by David H.
QES is an amazing group of highly professional and efficient experts. I brought in my broken computer and they fixed it quickly. It seems they have so much business I think everyone brings their work to QES. I highly recommend them.
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June 2016 by Jacqueline C.
Really disappointed with the customer service here. Was told upfront before anything was done that I would be charged $60, but no more than $100. I gave the man working there a usb to export my pictures ONLY onto the port. When the work was finished I was charged for a new usb and for taking other documents and music off the computer. When we looked back on the receipt "pictures only" was clearly boldly written and underlined. I also made it clear that if the usb needed to be larger to contact me. I was charged over $100 more than he originally told me! Will never return here and feel completely ripped off!
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March 2016 by Michael Mccoy
These guys are honest, smart, and fast, good prices on repairs and upgrades. I have taken 3 laptops here, and they do great work.
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November 2015 by Emmily B.
This is overdue...I am extremely reluctant to post bad reviews but I really felt like they missed the mark with my personal experience... They were able to fix my computer for sure...However, in the beginning when I dropped it off they assured me if the cost was not worth it, they would let me know...2 weeks later, $300 dollars here and $100 there, I ended up having to spend over $400 on a computer that is over 6 years old...My bad...When I went to pick up my computer and new charger (bought from them) I got all the way home (I live over 30 minutes away), there was half of the cord missing from my "new" charger...why would half be missing unless it was USED??? ALSO, all of the non slip footers on the bottom of my computer are now MISSING...HELLO!? it slides ALL OVER THE PLACE when I set it on any hard surface...SO there you have it...3 reasons I felt the service was not something I would pay them for again, EVER. There are your minus 3 stars...sorry guys, but you should have handled my experience differently and this post would be glowing...
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June 2014 by Diana B.
I used QES for 10+ years until I was going through a divorce. They got in the middle notifying my X about my business computer. They lied to me and said it was recycled after 60 days then miraculously found it. They said I could pick it up as repairs were paid for but refused to give it to me without a letter from my attorney. After bringing the letter they still refused. Police had to get involved to get MY computer back. Would not trust them with my personal or business data ever again!!
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December 2013 by charan l.
I have been going to QES for at least 10 years. They have always been able to fix the problem, be it hardware or software. Recently had them remove Windows 8 that I put on one of my computers (a big mistake, Windows 8 is awful.) After calling Microsoft several times, finally took it to QES who took off Windows 8 and installed my Windows 7 OS. All for $60. Yes, sometimes, some things are not fixable but why grudge them their service fee for spending the time to figure out, as one customer seems to be doing. I have been happy with their work over places such as BestBuy, Office Depot etc. and will probably continue to go there.
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February 2013 by Janet L.
I almost lost all of my data and while the office was slightly messy, they really calmed me down and offered a really competitive price!
