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September 2022 by B R.
I picked up a UHaul truck from this location recently. The owner gave us the keys to our truck and just told us to go outside and find the truck number that matched the number on our key. He didn't walk out to the truck with us. Turns out there was damage to the truck already and I ended up having to pay for it. I got the Uhaul home and loaded it up- I didn't sleep that night because I stayed up all night outside with the Uhaul to make sure nobody broke in or damaged it. When I took off, I paid for gas at the pump to make sure the truck was never left unattended. When I turned the truck in (at a different location) they said there was damage to the truck that wasn't there before. Even though it was already there, the other Uhaul had pictures to compare it that weren't up to date. Where that damage didn't show. So I was charged $290 additional to pay for this damage that was not my fault.Update on this review:Today somebody from Uhaul called and followed up on my review. They understood that I didn't cause the damage and refunded me the charges for the damage. That was pretty terrific! This leads me to believe it was truly an honest mistake and all is well that ends well.
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August 2022 by Matt Martinez
Always Open and Ready to help if Need Assistance!! Thanks Guys.
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June 2022 by Matthew Martinez
Always Open and Ready to help if Need Assistance!! Thanks Guys.
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June 2022 by Jennifer A.
ZERO stars. U-haul on Sunol. Don't try to rent anything for cross country for more than 2-3 days, and DEFINITELY don't use the website. Mandy's customer service skills (at the store) can use an OVERHAUL. Reservation was made in March to rent a tow dolly for 28 days. I checked the little box that said that indicates that I would receive a call from a representative because this was longer than normal. They notified us by email two days before that it would be two weeks. When I went down today, was told only two days. When I tried to explain the situation to her, she told me I would be wasting my time because she was the Assistant Manager and the Manager wouldn't authorize it. When I asked her to please let me finish, she tells me not to be so rude. When I asked how do they allow people to move, she says people usually only take 2-3 days to get there and then it's left there. When I told her I know customer service can suck sometimes, but sometimes all customers need to do is vent, she literally said, "There's no point. It's not going to change the answer".
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May 2022 by Nicholas W.
The U-Haul vehicle and passenger pictured are shown in the middle of an illegal dump in East Oakland (U-Haul van BE 2574 G). The individual shown actually assaulted me for taking this picture and asking him not to dump in our neighborhood. I'm still bloodied and in pain from the assault. I tried calling U-Haul to let them know one of their vehicles was involved in a crime and was given the runaround. It seems U-Haul would prefer to remain ignorant of these things. I felt like they were totally non-responsive to my concerns, and they made me, a victim, wait an hour just to put me on a dead line. I just wanted you all to know what your neighborhood U-Haul is at least in part responsible for. Don't give a company business if they don't respond to complaints of their renters committing crimes with their vehicles.
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December 2021 by Ryan K.
Awful. I reserved a truck 2 weeks in advance and it was not ready for me at pickup time. They told me it was in Berkeley and I had to get a different size. The process took hours and the staff was very inexperienced. Do not do business here.
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November 2021 by Scott W.
Ann is the BEST, seriously. The Livermore U-Haul screwed me hard, cancelled my reservation the day before I need my rental. Seriously, its Sunday and i need the equipment for a Monday morning pick up, who does that? Ann at the Pleasanton U-haul hooked me up with the equipment I need.
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November 2021 by Steven M.
U Haul has a culture completely lacking any semblance of customer care. They are surprisingly rude for no apparent reason and seemed program to supply a canned response that may, or may not, be relevant to the question, even simple questions like "Do you have a truck available?" They definitely could use a customer care coach. After asking if a truck was available and told that they couldn't confirm in more than 36 hours in advance, I asked if one was available currently. I got the previous answer repeated. I asked "Is that a 'no'", and was told they cannot confirm in less than two days. I guess that was their version of "no".
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September 2021 by James P
I rented a storage unit and a Van. The process was very easy and whenever I had problems the personnel there were always willing to help. Service here is great! I would use their services again the next time I need it.
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August 2021 by Emma Starr
This is not the correct address! Go to 5555 Sunol Blvd, Pleasanton, CA 94566 Their phone number is still active too. The mechanic at the Shell located there was very helpful in giving me real directions.
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August 2021 by Sharan Varma
Just rude people who don’t care about what they do. Website clear says opens at 8am and you arrive the door says 9am. The lady working in the yard was absolutely rude and had no care that customers arrived at 7:30am. S
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December 2020 by Izzy V.
This place was goof to store. BUT a dresser and serving buffet was stolen from my unit. How does that happen. Also I went one day and the guy on unit next to me is practing his drums there for an hour..wth?
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December 2020 by ashley h.
First month is truly free.. they have key code access which is awesome and they provide dollys of different sizes to use. The bathrooms are always clean and the place is air conditioned and well-lit. I feel safe at this location unlike other storage units places that get creepy sometimes.
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October 2020 by Tom S.
Reserved a truck to move a week in advance. They told me they would call if there were issues. Drive an hour to be told they don't have the truck and that they don't guarantee anything in the fine print. The only thing is they never called to let me know they didn't have the car which was also there. No discounts, apologies, just terrible customer service. Truly god awful!
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September 2020 by Marilyn K.
I've used Uhaul several times before over the past few decades. It's always been a good experience. However, with a confirmed booking made 10 days ago and less that 24 hours before my truck pickup time, they canceled my booking. When I called and explained this was going to cost me $1,000s of dollars not to mention the time and inconvenience, customer service offered me $50. They offered no other solution. I now have less than 24 hours to deal with finding another truck, returning rented equipment, explaining to the new owners expecting to be moving into our just sold house and figure out what to do with the hired moving crew. I'm shocked Uhaul is so unreliable. I don't know how I'm going to finish this move. It's clear they can't be trusted if you are on any kind of timeline. I wouldn't recommend them.
