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March 2024 by Cassie C.
The manager Bonny is probably the best type of manager you could ever have to encounter when asking for assistance in a retail environment. Nice, friendly, professional, empathetic, and takes her authority/position very seriously. I tried making a return at a different store because I don't live next to this location, but I wasn't able to do it through the app, which I had no idea of until I was at the counter with everything ready to go. The store I tried to return it at was finally able to get a phone for this Uniqlo at stone ridge, and I called to see if there was a way they could possibly look up my receipt before the 30 days got closer. Bonny was the one who answered and took it very seriously even though it was something very minor she didn't HAVE to involve herself in. She went above and beyond by apologizing and said she wanted to "offer good customer service to you for this inconvenience". She texted me a picture of her business card and told me to let her know when I went to a location to return and she would talk to them personally to assist in an exception based return, as we could not locate the receipt. I have NEVER had a retail manager treat me so respectfully and be involved so closely to help with something so simple. I definitely want to give her her well deserved flowers in this instance and recognize how graceful she handled my random request. It is not often ppl can experience store managers who are so good at what they do at THIS level. Thank you again to Bonny! Although I could have just taken the L and accepted an exchange for something, she made sure that I knew she was trying hard to find my receipt. Since she couldn't, she helped me from afar to get a FULL refund with just my proof of purchase on my uniqlo app. Absolutely insane and amazing. I am so appreciative.
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February 2024 by Amy J.
I love the clothes at Uniqlo. They go with everything and the store is organized. I've purchased a vest, pants, jackets, underwear, pajamas, sweaters and other merchandise here. I love their selection of clothing here. The self check out is pretty cool too. It automatically checks you out when you're near the check out counter. I hope this location stays once the mall turns into a mixed use property. Uniqlo is a good store with reasonable prices.
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January 2024 by Jane T.
Very 1st time shop this name brand, Clothes here were nice fashion with quality workmanship and fair prices. Today, I here to exchanged some gift clothes for a better fit, cashier-Yang was professional & friendly, My exchange was mainly size down or color changes, it wasn't as I expected =equal exchange but was processed as return & buy " that makes a lost of $ 68 in dollar amount. Still, this a good store to shop "quality clothes" Yes, I 100% recommended this business.
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October 2023 by Bill Jones
Amazing clothes and pretty decent customer service compared to other retail stores. -1 star for the return policy. They are a bit strict just a heads up, but some of the customers I've seen there in line are big babies. Just show the receipt and the tags and they'll give you the return. The stories of excuses I hear are hilarious sometimes.
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September 2023 by James H.
Clothes: 5/5 Service: 3/5 (average) Store: 4.5/5 Uniqlo clothes are undeniably some of the best value, highest quality items you can buy. If you've never checked them out, I highly recommend it. Customer service has been pretty average every time I've been in there, so nothing to complain about on that end. The store itself is tidy, everything is where it belongs, and looks neat. I've never returned anything so I can't speak for their return policy (I know there are a lot of complaints), but definitely a store to check out when looking for clothes.
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September 2023 by Bill J.
Amazing clothes and pretty decent customer service compared to other retail stores. -1 star for the return policy. It can be very inconvenient but some of the customers I've seen there in line are big babies. Just show the receipt and the tags. The stories of excuses I hear are hilarious sometimes.
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September 2023 by Affinity's Bluebird Note International (ABbN)
best shopping experience I have had in years. A sales person who was appropriately engaged and attentive. She heard things I said and then revisited them.good
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July 2023 by Aileen H.
Uniqlo used to have great pants, sweaters, hoodies and sweat pants. Uniqlo was my go to for these items. Now it doesn't matter what time of year it is they are always out of stock of the items I liked. Uniqlo needs to adequately stock their stores and warehouses. Why email me a promo for products which are unavailable? Uniqlo should also increase selection so you dont have to chose from the same dismal selection of drab colors. Their colors used to be better but now its awful; guess it doesn't matter they are always out of stock of everything I want to buy.
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July 2023 by Ana L.
Ridiculous management. They touted in their app that if you want something right away, you can order it online and choose the store where you can pick it up in under 2 hours. I bought something online because my coupon I got from them only works online. I chose this Stoneridge store because it offers In-Store pick up. I also chose Pay In Store in less than an hour. The clothes that I ordered, I literally tried them on in the store so they were available there. Well guess what? When I paid in the store and asked for the merchandise that I could be literally holding, I was told by the "manager" that I have to wait for an "email confirmation". What d*** policy when in their app it says under "Order & Pick" - "Get the product you want in-store, even if it's out of stock online." Someone has missing brain cells somewhere in there.
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June 2023 by Farooq Quadri
Unique place for certain clientel. Small size people can get quality clothings
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June 2023 by liyah
I f%]*~£ing love it here!!
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May 2023 by Megan N.
I got the free alterations done on my new pleated pants at this uniqlo (a free service they offer)...in theory this was a great idea. You buy the pants, and then they can alter it for you in about 30-45min. Walked around the mall to pass time. It was great until I saw how they turned out...I refuse to wear these in public until i get them fixed elsewhere (hopefully this can be fixed...). I spoke with the customer support people, and they said that since it was altered, I cannot return them/be refunded new pants. If you're looking to get alterations done, it is more worth your time to get them altered elsewhere. Had I known this would have happened, i would have never agreed to get them altered here. Truly a terrible and traumatic experience. $100 down the drain!update: i contacted UNIQLO customer service and i sent them these pictures. they said someone would contact me within 24-48hrs. it's been 4 days and no reply. Terrible.
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April 2023 by Alfred C.
Beware that if you change your mind on your purchase, you'll have to travel back to the store you bought it from. What a lousy policy for a chain store. So basically you're telling me to go shop somewhere else because if I change my mind, I'm not welcome. I wasted two extra hours on a beautiful sunny Saturday just to return something I decided I didn't want anymore. In addition, if you buy something online with their website, forget about returning it conveniently in a store. Just throw it away or pay shipping to return it, which could cost more than the actual item. If you guys really want to learn how Amazon becomes so dominant and successful, look no further than their return policy. Goodbye, I'll never shop in Uniqlo again.
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March 2023 by Lara Cameron
Visited Uniqlo in Stoneridge Mall to exchange few online orders due to size issues.There was no receipt inside my online order packet. The girl in the counter said that if i don't show her the invoice, she will have to bill me for the full price, whereas i got it on a deal online. That's not fair Uniqlo. You forget to place the invoice inside the packet and corner the customer? Why doesn't the invoice directly come to your email? Why should there be a link in the email to access the invoice? Cashier would not even help me to choose free wifi as my data didn't work in that mall!I asked myself if Uniqlo has a free wifi for the guest, and all that she said was if is there, it would be in the list!Seriously? Is that the way you talk and guide/help a customer?Pathetic reception!!Luckily i could get connected to the store wifi and pull up the invoice, or else what? Get billed for a high price?Uniqlo doesn't mind looting in public officially despie high prices on the clothing!Please learn from other store brands how they send invoice and make it easy in returning stuff they bought... And please get your staff to learn how to treat customers so they would want to visit you again but not take time to write a review like this.Grow up!!
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March 2023 by Michael W.
I love shopping at UNIQLO stores even before they're in California. I shopped at every UNIQLO store when I saw them around, and I shopped online at uniqlo.com too. However, this one, I hope, is this one only. Not the entire chain is started misleading the price tags on the shelves! UNIQLO is the same as any retail store. They have promotional items to help attract people who want to buy the products for better value and pick up a few more things when they're in the store. This store puts a big on-sale price in front of the items to make you think everything on the shelves is on sale. They attract so many customers to pick up the items because of the excellent quality and price. However, when you pay for the items at the cashier counter, they are scanned with the regular price. We caught it, and the answer is the sale price is for different colors. I saw the customer next to me run into the same situation. What colors are on sale? The answer is I'm not sure. How come it doesn't say on the signs? How come one of the colors we took is right behind the on-sale sign is not the color on sale? What's wrong with this store? I hope this is not the whole Uniqlo chain. I'll try another Uniqlo next time, or I'm no longer shop in this company if the entire company is doing the same crazy thing!