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March 2024 by Allen Zheng
I did the intercept package service and the cost for my postcards delivery is almost 30 USD. What's worse, it told me that the service was cancelled the day that the delivery should arrive
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February 2024 by Pavel
Friendly personal quick and affordable service, very good experience for me
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February 2024 by Helen Mekonnen HR
I was helped by Penny. She did an exceptional job. she was professional, helpful and nice. I didn't have to wait in line long since all the registers had employees.
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February 2024 by Gang Wu
I agree with most reviews on the passport service. It is super unorganized and unprofessional. That old lazy treated herself as the big boss there and you have to follow up exactly what I am asking. We filled one item incorrectly and she asked us to go back home to fix, and then make an appointment online, which we will have to wait for one more month. Later, we called them and another officer said they do provide the walk-in service. Wow, is it hard to just mention this to people who paid your salary?
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January 2024 by Chanakya NV
This is the most dysfunctional passport service center i have ever seen. They gave my appointment to someone else, And turned us back because she could not take passport photo of my kid even though we booked with photo services. The next time we visited, The person to take walkin was absent, So all the lined up people had to leave. There is just one employee to work on these appointments, But you see plenty of them advising on how to line and what not.
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December 2023 by Maritza Ramirez
The worse customer service ever! Reps are always moody and rude. Do better at hiring staff
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October 2023 by Ironlung76
Nothing too exciting going on here. Reasonable line if any. Passports represent the longest wait time
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August 2023 by Myer W
This post office lost our application for a P.O. box a few weeks ago and still can’t find it. We received the key after submitting it, but when I came in to add my name to the box, they didn’t know where the application was. They said they didn’t have an application under our P.O. box number. The employee wrote down my license & other ID info to give to the new clerk, but when we called a few days later the new clerk didn’t have the info. Just called them 3 times and they won’t answer. Not sure why it’s so hard to open a simple P.O. box.Edit 8/4/23: Original P.O. Box issue now resolved, but none of the mail forwarded to it has been received. When coming in to ask, we were met with a dismissive attitude and were told that the supervisor is not available. This post office has lost all of our mail and will not provide any explanation or help finding it.
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August 2023 by Myer W.
July 2023: This post office lost our application for a P.O. box a few weeks ago and still can't find it. We received the key after submitting it, but when I came in to add my name to the box, they didn't know where the application was. They said they didn't have an application under our P.O. box number. The employee wrote down my license & other ID info to give to the new clerk, but when we called a few days later the new clerk didn't have the info. Just called them 3 times and they won't answer. Not sure why it's so hard to open a simple P.O. box.8/4/23: Original P.O. Box issue now resolved, but none of the mail forwarded to it has been received. When coming in to ask, we were met with a dismissive attitude and were told that the supervisor is not available. This post office has lost all of our mail and will not provide any explanation or help finding it.
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July 2023 by Minal D.
Just the worst! Liars and thieves abound in the post office. They stole 1 whole month of my mail and then lied to my face saying it was delivered and "an inspection" was being done. Completely fraudulent. Be aware as they can and will steal mail and packages and you cannot do anything about it.
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April 2023 by Andrew Cain (Andrew C)
Please show some pride and mow your grass. The weeds in front of your building is almost a foot tall now and is highly visible from the road. It really screams "we don't care."PS. The dead poinsettia on the counter that has been there for at least 4 months (this was written in April) now also shows how little employees of this place care.
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April 2023 by Winnie Liu
The attitude of the staffs are really unacceptable. They need professional trainings. The way they treat the customers are really rude.When I took my packages, just walked into the door. A lady(look like an Indian) shouted at me said that is fedex, go to fedex, she was at the meantime serving a guy on his mailing stuff. I tried to explain that this is just the boxes, she insisted me to bring the box over and have it checked. She scoffed at me when she look at the box. Then asked me to line up. Later after a long wait (only 2 customers before me), finally was my turn, the other lady(the accent sounds like a Vietnamese) said the package doesn't look like secured and asked me to come another time..And she and the indian lady discussed that this box shouldn't be mailed out when it looks not saved. They seems pretty happy on wasting a customer's time, and reluctant to tape it for me. I will have to take the package back..
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March 2023 by Boo R.
I went to get some business done here and I've never seen a more pleasant USPS office. They were fast and really nice.
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March 2023 by Fengchao Wang
I had great experience applying for passport here. The staff is friendly and the whole process took only 15 mins.
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February 2023 by Queen B.
I received the most remarkable customer service here from Neeru. She knows her stuff and was not afraid to take action for locate my missing packages.
